Introduction
This is highly responsible data systems analysis
work.
Nature Of Work
An employee in
this class is responsible for performing a variety of assignments pertinent to
analysis of data systems and manual systems for data processing application. Tasks are of more than average difficulty and include developing functional specifications, analyzing operational procedures and production systems, and preparing
test data. Although
under general supervision, these employees might engage in independent research
and prepare and present
reports of findings. The exercise of reasonable initiative and independent
judgment is required in completing assigned tasks and meeting time constraints.
Considerable tact and courtesy are required of these employees when serving as user
liaison for development and maintenance projects. An employee in this class may
be subject to on-call status on a rotating basis to provide 24 hours/7-day
service. Work is performed on project teams and is reviewed while in progress
and upon completion through documentation prepared and participation in project
team meetings.
Examples of Duties
Gathers
information and documents current procedures; analyzes and evaluates
operational procedures and production systems; develops system documentation and user procedures; modifies existing system
documentation or user procedures; develops
functional specifications or modifies those existing in order to increase utility;
formulates logical statements of business problems
and devises procedures for solutions, usually
through computer systems.
Identifies and corrects systems
problems; obtains software
patches; applies patches
and upgrades; analyzes
and resolves production system problems;
redesigns production systems and/or runs as needed.
Provides technical support to the user/customer during
the software installation process/operations; confers with users about
hardware and software
questions.
Assists users
in walk-through of system software or hardware on personal computers and
attachments; arranges for/or provides training to users.
Evaluates, acquires, and coordinates installation of third party
software products; serves
as user liaison
for development and maintenance projects.
Develops and/or modifies application programs from program
specifications; develops and/or
modifies production runs according to instructions.
Participates in training
to increase and enhance competencies; conducts training sessions.
Converts data from various sources
for entry into databases; writes programs using various computer languages to
manipulate data and produce reports; reformats existing data to maintain its
integrity; develops user instructions; and establishes and maintains related
procedures and symbol set libraries; designs project maps and databases; analyzes
reports; and produces final prints using various types of printers and plotters;
provides imaging support for users.
Performs related work as required.
Knowledge, Skills & Abilities
Considerable knowledge of: SQL
and equivalent reporting tools such as SAP Business Objects, Crystal Reports,
Microsoft Power BI, etc. Experience with Accela Civic Platform or other Land
Management systems and ESRI mapping services is a plus.
Skills: Translating
business requests into functional/technical requirements and ability to
troubleshoot complex technical issues. Experience with Accela configuration and
scripting is a plus.
Ability to: Conduct
independent research and prepare reports; analyze information and document
procedures and processes; prepare detailed procedures manuals; express oneself
clearly and concisely, both orally and in writing; establish and maintain
effective working relationships with others.
Minimum Qualifications
Graduation from an accredited college or university with a bachelor’s degree in computer science or a related field and one (1) year of experience in business systems (analyzing data and manual systems for data processing application).
An equivalent combination of education (not less than possession of a high school diploma/GED), training and experience that would reasonably be expected to provide the job-related competencies noted above.
Licenses or Certifications
Possession of a valid driver’s
license may be required.
Comments
Employees may be required to work rotating
shifts, including nights,
weekends, holidays, and overtime as needed. During periods when the Mayor issues
an emergency declaration for the City of Tampa, all employees may be required
to work in preparation, response or recovery activities related to the stated
emergency.
