Tampa Skyline
Tampa Skyline
Tampa Skyline

Network Engineer - Client Solutions

Recruitment #240223-083300-001

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Introduction

This is technical work involving installation and support of the municipal computer internetwork.

Nature Of Work

Employees in this class are responsible for installation and management and troubleshooting on the city’s inter-networks, including the local area networks (LANs) and wide area networks (WANs). Work is of more than average difficulty and requires considerable interaction with users, network team members, other departmental technical support staff, and vendors. Under general supervision, employees exercise considerable initiative and independent judgment while installing, maintaining, troubleshooting, and performing problem analysis on the city inter-networks. Employees are subject to on-call status on a rotating schedule to provide 7day/24 hour per day service and, at times, are required to work unusual hours to accommodate installation, maintenance and/or upgrading of city networks. Work is reviewed through conferences and results achieved.

Examples of Duties

Moves, Adds and Changes (MACS): coordinates and schedules the installation and maintenance of both general use and application specific software with vendors and users; coordinates network installation and upgrades, facilitates departmental relocations by moving LAN and WAN equipment and services; performs cabling audits and certification.

Problem Analysis & Remediation: provides first level support via the Technology and Innovation (T&I) Help Desk for PC’s, printers, file and print servers, and network equipment in both standalone and network environments; determines probable cause for reported network problems and implements or recommends solutions; coordinates problem resolution with users, other technical support staff, and/or external network support providers; makes repairs as appropriate. 

Server Installations, Maintenance and Upgrades: installs, monitors and maintains network services, including but not limited to print, file, security, backup, Email, network address translation services (such as DHCP and DNS), gateways for terminal emulation, and other application services for a variety of platforms, including Novell NetWare and Microsoft NT; provides server support including installation of new servers, upgrading existing servers, hardware upgrades for servers, hubs, switches, and other network equipment, operating system upgrades for LAN-based servers (primarily Novell and NT), and system upgrades for mobile computing. 

Desktop Support: installs, maintains and provides first level support for PC-based software for a variety of desktop platforms, including Win9.x and NT; installs and supports typical client based software such as NOS client software, database software, MS-Office, Geographic Information Systems, and other specialized software; installs a number of network protocols including SNA, TCP/IP, Netbios and NW Link; supports a variety of transport topologies including frame relay, FDDI, ATM, etc. in both Token Ring and Ethernet topologies. 

Server Backup: manages the back-up and data restoration for LAN-based servers on the city’s WAN. 

Research and Design: may evaluate new software and services for citywide deployment; may involve network documentation, developing project plans, problem reporting and management, updating of network databases and services or preparing reports. 

Leadership and Training: serves as lead worker over lower level technical support staff when installing new network-related software or applying network software patches; trains computer operations staff on the network environment; assists users in utilizing new desktop software, hardware or peripherals. 

Performs related work as required.


Knowledge, Skills & Abilities

Working knowledge of: Hardware and software utilized in the city’s PC LAN network which may include Win 9.x, NT, Novell NetWare and the associated Intel-based hardware platforms. dData communication and teleprocessing techniques; typical data processing procedures and terminology; network protocols, including SNA, TCP/IP, Netbios and NW Link; transport topologies including frame relay, FDDI, ATM, etc. in both Token Ring and Ethernet topologies. Computer hardware and peripherals/servers, Completion of Dell TechDirect Certification, Windows Operating Systems, Office 365 and Cloud Portal Administration, Mobile Device Management; problem management processes; networking hardware devices, CheckPoints and network IP address standards; antivirus knowledge; cloud computing; designing, configuring, and troubleshooting mobile devices; extensive knowledge of collaboration tools; hard drive sanitation, disposal and recycling.  Video conferencing; Android and IOS operating systems, Apple hardware and macOS, phones, tablets devices.  Xerox copiers troubleshooting with PrinterLogic administration.  Conference Room A/V knowledge troubleshooting; may require after hours onsite meeting support.  White Glove “VIP” support and work with Vendors Support.

Ability to: physically lift and move personal computers and other related equipment as necessary; diagnose problems work under pressure with changing priorities in a complex network environment and correct them; analyze network equipment and/or software and implement appropriate solutions; train users in operations of the network environment; establish and maintain effective working relationships with users, data processing personnel, and others.  Acquired knowledge of new technologies; work under pressure with changing priorities in a complex environment; working both independently and in a team-oriented, collaborative environment is essential; express oneself clearly and concisely, both orally and in writing; establish and maintain effective working relationships with others. Ability to lift 40+ pounds, pushing, carrying, kneeling, etc.  Ability to take calls from clients and monitor ACD lines, generates tickets based on call and TRIAGE the call for escalation. Provide support after hours when necessary based on our after hour support on-call schedule. Follow up with customers as necessary.

Minimum Qualifications

Graduation from an accredited college or university with a bachelor’s degree with appropriate computer related coursework and one (1) year of experience in troubleshooting and repairing computer network hardware and software.

An equivalent combination of education (not less than possession of a high school diploma/GED), training and experience that would reasonably be expected to provide the job related competencies noted above.

Licenses or Certifications

Possession of a valid Florida driver's license required.

Certification in one of the following specialties preferred:

  • Certification as a Novell Certified Network Engineer (CNE)
  • Microsoft Certified Systems Engineer (MCSE)


Comments

Employees may be required to work rotating shifts, including nights, weekends, holidays, and overtime as needed. During periods when the Mayor issues an emergency declaration for the City of Tampa, all employees may be required to work in preparation, response or recovery activities related to the stated emergency.