|Tampa Police Department
|1/1/2023 12:00:00 AM
|1/2/2024 11:40:00 AM
|$22.70 - $32.20/hour; $3,934.67 - $5,581.33/month; $47,216.00 - $66,976.00/year
|Type of Recruitment
This is the entry level class in the Public Safety Telecommunicator series, which is typically used as a training classification and requires proficiency in performing tasks of higher than average difficulty. Positions at this level are not expected to function with the same amount of program knowledge or skill level as positions allocated to Public Safety Telecommunications II and initially exercise less independent discretion and judgement in matters related to work procedures and methods. While in training, work is usually supervised while in progress and fits an established structure or pattern. After the training period is complete, employees may remain in this classification in a part-time capacity or may advance to the level of Public Safety Telecommunications II based on demonstrated proficiency in performing the full range of assigned duties.
Public Safety Telecommunicators are responsible for the efficient response to emergency and non-emergency calls to include but not limited to, receiving, processing, effectively prioritizing and documenting all calls for service for police, fire, and/or medical assistance from the public, relaying information to the appropriate source for assistance, and performing related administrative duties.
Under general supervision, employees must exercise some initiative and independent judgment in determining how to respond to requests for service. An important aspect of work in this class is the ability to respond to emergencies in a controlled, expeditious manner. Employees must be capable of maintaining awareness of what is going on in an assigned area of the city to include knowing the locations of all in-service vehicles. Work is reviewed through observation of services rendered, records maintained, and periodic evaluation of work performance.
Public Safety Telecommunicators function in a stressful, fast paced
environment and work shifts are specified by agency need and management
direction. The shifts may include
nights, weekends, holidays, as well as mandatory overtime as required. Work is
performed in a secured public safety communications center in a controlled,
closely supervised, and highly structured work environment. Work requires
visual and muscular dexterity to operate communications equipment
(computer-aided dispatch equipment, telephones, and radios).
Upon successful completion of the probationary phase, a full-time Public
Safety Telecommunicator may be approved for promotion to a Public Safety
Telecommunications II, pay grade 26.
Answer emergency (9-1-1) and non-emergency telephone lines
obtaining information, prioritizing and confirming the location of calls as
well as making independent determination of appropriate action for processing
all incoming calls for service, to include relaying pertinent information to
the appropriate public safety response unit (police, fire, and/or emergency
medical services/EMS) or providing callers with the appropriate advice or
Operate and monitor two-way radio channels, computer aided display
(CAD) monitors and other related sophisticated communications equipment systems,
while efficiently gathering, prioritizing, and documenting caller information.
Process complaints and make appropriate referrals on a broad
variety of public safety matters, that often require referring to or memorizing
detailed reference materials and standard operating procedures, including
databases, maps, telephone listings, and other resources.
Summarize critical information for public safety first responders
in the computer aided dispatch system using correct grammar, spelling, and
punctuation, and refer and classify calls for police/fire/EMS assistance
according to the level of response required.
Receive requests by phone or electronic format from law
enforcement, fire/medical personnel, and other public safety agencies to
access, enter, retrieve, and disseminate data utilizing local, state and
national database systems; prioritize and effectively relay information in
proper format to requesting agency. Contact outside public service divisions as
requested and relay information as required.
Maintain service status of all mobile units for assigned area;
dispatches units by radio using signal codes; dispatches wreckers to accidents
and impounds following rotation schedule.
Determine the jurisdiction in which the incident occurred to
recommend referral; determines if a police unit should be dispatched to a scene
for an investigation to facilitate prompt referral of a case.
Record emergency calls or complaints, including type of service
required, location, and identification of persons, time of dispatch, time “out
of service”, and subsequent “return to service” of vehicles; maintains records
Continue training in the receipt and evaluation of calls for
service from citizens; advises citizens on calls that are not of an emergency
Operates personal computers, two-way radios, and other pertinent
Performs related work as required.
Working knowledge of: the methods, practices,
and regulations pertaining to radio transmitting equipment operations; the city,
and its geography.
Some knowledge of: zone boundaries; effective
communications techniques; records keeping and reporting; the operation of
Ability to: react quickly, calmly, and rationally in
emergencies; speak clearly and communicate effectively with police officers,
firefighters, and the general public; fluently speak a second language might be
required; maintain accurate records; establish and maintain effective working
relationships with employees and the general public; operate radio dispatching
Skill in: the use and care of radio dispatching
equipment; basic typing/keyboard.
Graduation from an accredited high school or vocational school; or
an equivalent combination of training and experience. Possession of some typing
or keyboard skills. Preference may be given to individuals with previous
experience or who are bilingual (English/Spanish).
Preference may be given to applicants who are already state
certified as 911 Public Safety Telecommunicators or to individuals with
previous dispatching experience.
Successfully complete and maintain the State of Florida 911 Public
Safety Telecommunications certification.
A pre-employment test is required for all applicants considered
eligible per the posted minimum qualifications. Following submission of
your application, you will receive email notification of your eligibility
status within three (3) business days. Applicants who meet minimum
eligibility requirements will be provided test registration
information. If you do not receive an eligibility status update
within three (3) business days, contact Employment Services at 813-274-8911 for
Candidates must pass a thorough background investigation and drug
testing during pre-employment process.
HELPFUL HINTS FOR COMPLETING YOUR APPLICATION: Please register before you begin the application process. This will enable you to view and re-use information from previously submitted applications to complete and submit any future applications. Please make certain your application is complete and the information you provide clearly demonstrates that you possess the minimum job qualifications as stated in the job announcement. Resumes can be submitted in support of an application, but not in lieu of an application. Resumes and copies of certifications or other required documents may be attached to your online application.