Introduction
This is technical work involving installation and support of the municipal computer inter-network.
Nature Of Work
Employees in this class are responsible for installation and management and troubleshooting on the city’s inter-networks, including the local area networks (LANs) and wide area networks (WANs). Work is of more than average difficulty and requires considerable interaction with users, network team members, other departmental technical support staff, and vendors. Under general supervision, employees exercise considerable initiative and independent judgment while installing, maintaining, troubleshooting, and performing problem analysis on the city inter-networks. Employees are subject to on-call status on a rotating schedule to provide 7-day/24 hour per day service and, at times, are required to work unusual hours to accommodate installation, maintenance and/or upgrading of city networks. Work is reviewed through conferences and results achieved.
Examples of Duties
Moves, Adds and Changes (MACS): coordinates and schedules the installation and maintenance of both general use and application specific software with vendors and users; coordinates network installation and upgrades, facilitates departmental relocations by moving LAN and WAN equipment and services; performs cabling audits and certification.
Problem Analysis & Remediation: provides first level support via the Technology and Innovation (T&I) Help Desk for PC’s, printers, file and print servers, and network equipment in both standalone and network environments; determines probable cause for reported network problems and implements or recommends solutions; coordinates problem resolution with users, other technical support staff, and/or external network support providers; makes repairs as appropriate.
Server Installations, Maintenance and Upgrades: installs, monitors and maintains network services, including but not limited to print, file, security, backup, Email, network address translation services (such as DHCP and DNS), gateways for terminal emulation, and other application services for a variety of platforms, including Novell NetWare and Microsoft NT; provides server support including installation of new servers, upgrading existing servers, hardware upgrades for servers, hubs, switches, and other network equipment, operating system upgrades for LAN-based servers (primarily Novell and NT), and system upgrades for mobile computing.
Desktop Support: installs, maintains and provides first level support for PCbased software for a variety of desktop platforms, including Win9.x and NT; installs and supports typical client based software such as NOS client software, database software, MS-Office, Geographic Information Systems, and other specialized software; installs a number of network protocols including SNA, TCP/IP, Netbios and NW Link; supports a variety of transport topologies including frame relay, FDDI, ATM, etc. in both Token Ring and Ethernet topologies.
Server Backup: manages the back-up and data restoration for LAN-based servers on the city’s WAN.
Research and Design: may evaluate new software and services for citywide deployment; may involve network documentation, developing project plans, problem reporting and management, updating of network databases and services or preparing reports.
Leadership and Training: serves as lead worker over lower level technical support staff when installing new network-related software or applying network software patches; trains computer operations staff on the network environment; assists users in utilizing new desktop software, hardware or peripherals.
Performs related work as required.
Knowledge, Skills & Abilities
Knowledge of: Computer hardware, Windows Operating Systems, Office 365, Mobile Device Management; problem management processes; network IP address standards; antivirus knowledge; cloud computing; designing, configuring and troubleshooting mobile devices; extensive knowledge of collaboration tools; Video conferencing; Android and IOS operating systems, Apple hardware and macOS.
Skills in: Strong verbal and written communications skills including technical documentation; problem solving skills; organizational skills, attention to detail, and the ability to efficiently handle several tasks simultaneously.
Ability to: Acquire knowledge of new technologies; design, implement and troubleshoot enterprise desktop and mobile solutions; work under pressure with changing priorities in a complex environment; working both independently and in a team-oriented, collaborative environment is essential; express oneself clearly and concisely, both orally and in writing; establish and maintain effective working relationships with others. Ability to lift minimum 30 pounds.
Physical Requirements
Mostly sedentary, indoors, requires extended use
of computer, typing and viewing monitor.
Minimum Qualifications
Graduation from an accredited college or University with a bachelor's degree in Computer Science or related field and three (3) years of progressively responsible experience in computer programming and hardware in telecommunications and analysis.
An equivalent combination of education (not less than possession of a high school diploma/GED), training and experience that would reasonably be expected to provide the job related competencies noted above.
Licenses or Certifications
Possession of a valid Florida driver's license required.
Certification in one of the following specialties preferred:
Cisco CCNA, CCDA, CCNP, or other Cisco certifications, CompTIA Network+ and other equivalent networking certifications.
Examination
Evaluation of education and experience. Drug testing is included in all pre-employment processing.
Comments
Employees may be required to work rotating shifts, including nights, weekends, holidays, and overtime as needed. During periods when the Mayor issues an emergency declaration for the City of Tampa, all employees may be required to work in preparation, response or recovery activities related to the stated emergency.
Conclusion
HELPFUL HINTS FOR COMPLETING YOUR APPLICATION: Please register before you begin the application process. This will enable you to view and re-use information from previously submitted applications to complete and submit any future applications. Please make certain your application is complete and the information you provide clearly demonstrates that you possess the minimum job qualifications as stated in the job announcement. Resumes can be submitted in support of an application, but not in lieu of an application. Resumes and copies of certifications or other required documents may be attached to your online application.
