Tampa Skyline
Tampa Skyline
Tampa Skyline

Applications Systems Analyst - Public Safety

Recruitment #260326-000972-002

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Introduction

This is a highly visible and proactive position performing technology systems management, administration, implementation, and duties.  A person in this position is extremely self-initiated and highly proficient in small-team leadership for various technology tasks, efforts, and projects. This person will coordinate with other technical resources or teams in the implementation, management, support or maintenance of existing information software and hardware systems.

Nature Of Work

An employee in this class is responsible for performing a variety of assignments pertinent to the City of Tampa’s Public Safety mission and organization by analyzing, managing, supporting, updating, and deploying various application systems and hardware. Tasks are of more than average difficulty and include developing functional specifications, analyzing operational procedures and production systems, and preparing test data. Although under general supervision, these employees might engage in independent research and prepare and present reports of findings. The exercise of reasonable initiative and independent judgment is required in completing assigned tasks and meeting time constraints. Considerable tact and courtesy are required of these employees when serving as user liaison for development and maintenance projects. An employee in this class may be subject to on-call status on a rotating basis to provide 24 hours 7-day service. Work is performed on project teams and is reviewed while in progress and upon completion through documentation prepared and participation in project team meetings.

Examples of Duties

Work is performed on project teams and reviewed while in progress and upon completion through documentation prepared and participation in project team meetings.

Develops, gathers and/or modifies existing system documentation and current procedures; analyzes and evaluates operational procedures and production systems; develops system documentation and user procedures/guides; develops functional specifications or modifies existing documents in order to increase utility; formulates logical statements of business problems and devises procedures for solutions, usually through computer systems.

Provides on-site technical support to the user/customer during the software installation process/operations; confers with users about hardware and software questions concerning their system. 

Installs personal computers, laptops, camera systems, printers, and other Public Safety peripheral devices; assists users in walk-throughs of system software or hardware on PCs or other devices; arranges or leads user training sessions. 

Coordinates system conversion efforts and performs necessary tasks; prepares test data and verifies system test results, analyzes and resolves system problems, consults with users and technical and functional project team members on questions or problems; coordinates scheduling of maintenance with vendors. 

Analyze problems, determine solutions and assist in the implementation of corrective actions; consults with users on support issues, operates as a functional and technical project team member assisting project managers with project delivery, implementation, and support.

Application Management and Support 

Ability to learn application systems to support agency users on a multitude of different applications and systems to include hardware devices. Design/create/publish specific application documentation for Public Safety systems. Work with customers and vendors on system application issues and problems until situation solved.

Customer Training and Support

Able to provide customer support and training on various applications and hardware. Participates in personal training and education to increase and enhance competencies to better assist users.

Identifies and corrects systems problems; obtains software patches; applies patches and upgrades; analyzes and resolves production system problems; redesigns production systems and/or runs as needed.

Assists in/or plans and organizes the work programs for assigned projects; establishes logical sequence for tasks; develops means for coordination and control of task completion; controls the work programs for assigned projects; reports the progress and performance of tasks.


Knowledge, Skills & Abilities

Working knowledge of: data processing and business functions; processes, procedures and techniques for converting manual operations into automated systems.

Ability to: conduct independent research and prepare technical reports; analyze information and document procedures and processes; prepare detailed procedures manuals; perform project staff and resource duties; communicate with team members and management clearly and concisely, both orally and in writing; establish and maintain effective working relationships with team and customers; respond positively to extremely stressful situations that require immediate attention; and analyze business processes to make recommendations for improvements/efficiencies.

Knowledge of: Police applications or basic public safety operations; network infrastructure involving LAN, Wi-Fi, switches, firewalls, proxies, routing protocols, and SAN/NAS storage; Windows Operating Systems, VPN (NetMotion); Microsoft business, server, and utility applications; experience in deploying software and hardware of a single system; experience with wireless communications/cellular/microwave; able to follow complex direction, system rules and processes; good understanding and knowledge of Project Management Principles.

Team Player: able to work with other team members/vendors/customers to accomplish tasks and deployments; ability to backup others with technical/application support by cross training in other responsibilities; ability to operate within a paramilitary style organization; successfully contact and work with other law enforcement agencies both state and local.

Initiative: proven ability to employ initiative in normal work tasks and take ownership of responsibilities; take charge of situations and ability to self-deploy to tasks that require attention without constant supervision or direction. 

Skills in: scripting languages such as PowerShell, PHP, VBScript, or UNIX Shell scripts; troubleshooting software and hardware; physical ability to install Police equipment in vehicle trunks and other tight spaces; deploying on a frequent basis to other Districts or other City locations; intermittent SQL query building, reporting, query optimization, understand SQL injection and table structure, Access conversions to SQL; basic knowledge in one or more standard programming language such as C, python, javascript, ruby, or PHP; testing software releases; problem solving; system analysis; system administration; resolving issues using remote access tools.


Physical Requirements

Mostly sedentary, indoors, requires extended use of computer, typing and viewing monitor.

Minimum Qualifications

Graduation from an accredited college or university with a bachelor’s degree in computer science or a related field and one (1) year of experience in business systems (analyzing data and manual systems for data processing application) Or an equivalent combination of education (not less than possession of a high school diploma/GED), training and experience that would reasonably be expected to provide the job-related competencies noted above.

Licenses or Certifications

Possession of a valid driver’s license may be required.

Examination

Evaluation of education and experience. Drug testing is included in all pre-employment processing.

Comments

Employees may be required to work rotating shifts, including nights, weekends, holidays, and overtime as needed. During periods when the Mayor issues an emergency declaration for the City of Tampa, all employees may be required to work in preparation, response or recovery activities related to the stated emergency.

Conclusion

HELPFUL HINTS FOR COMPLETING YOUR APPLICATION: Please register before you begin the application process. This will enable you to view and re-use information from previously submitted applications to complete and submit any future applications. Please make certain your application is complete and the information you provide clearly demonstrates that you possess the minimum job qualifications as stated in the job announcement. Resumes can be submitted in support of an application, but not in lieu of an application. Resumes and copies of certifications or other required documents may be attached to your online application.



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