Tampa Skyline
Tampa Skyline
Tampa Skyline

Water Land Development Technician I

Number of Vacancies 1

Recruitment #260323-095010-001

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Introduction

This is an entry-level position responsible for customer service and technical work involving the issuance of residential and commercial building permits and utility service applications along with other support functions.

Nature Of Work

Employees in this class perform entry-level customer service and technical work related to the review, analysis, processing, investigation, and response to customer requests associated with residential and commercial construction and utility service activities. Employees provide first level of support for all customers (phone, e-mail, walk-ins, and on-line portals); as well as providing first level support to citizens in navigating the City's website and permitting online portal. The exercise of reasonable initiative and independent judgment is required in the interpretation of basic permitting requirements.

Public contact is an integral part of the job. This position's main function is facilitating and processing requests for utility service through direct and in-direct customer interaction, which requires employees to exercise considerable tact and courtesy. Work is performed under general supervision with assistance available from higher level technical personnel in dealing with problems and technically demanding questions and is reviewed through observation, oral and written reports, and upon completion through observation of results obtained.

Examples of Duties

Accepts applications and required documents submitted for approval prior to issuance of residential and commercial building permits or utility applications for service; verifies documents to ensure that such requirements as legal description, address, contractor, explanation of work to be done, engineer or architect's seal; computes square footage of work to be done; verifies and completes applications and releases holds on permit issuance, certificate of occupancy, and certificate of completion for new construction, remodeling, addition, demolition, and site clearing; calculates, invoices, and collects applicable water fees for commercial and residential projects such as water connection fees, CIAC, capacity, installation, and inspection based upon an established fee schedule.

Performs application completeness reviews for residential projects, accepts applications for utility services, determines applicable utility fees and credits; issues commitments for utility services, reviews plans for compliance with technical standards.

Performs application completeness reviews for commercial projects; accepts applications for utility services, determines applicable utility fees and credits; issues simple meter installations.

Serves as residential and commercial permitting liaison between the Water Department, the Wastewater Department, the Department of Growth Management, Hillsborough County Development Services, the Hillsborough County Environmental Protection Commission, the Florida Department of Health in Hillsborough County, and the Florida Department of Transportation; receives and processes applications for utility services for residential and commercial projects in order to establish utility services for the project, collect related fees, and place and release holds on building permits.

Creates utility service accounts including customer move ins, initiate and resolve service orders, set utility services, review of utility account history and existing infrastructure, reactivation of services, establish location classifications for monthly utility bill; review applications and process applications for portable hydrant meters; confirm correct address for utility account.

Update City's GIS database to create utility address points for monthly utility bill.

Provides atlas and as-built information to assist customers, engineers, and developers on the methods and improvements needed to provide utility service to proposed projects.

Performs fields visits and site investigations as needed.

Reviews and inspects building, site, and utility plans and documents for accuracy for both commercial and residential projects.

Operates a computer to prepare correspondence, issue permits, create and maintain records and reports.

Performs related work as required.

Knowledge, Skills & Abilities

Knowledge of: standard office practices and procedures; Microsoft Office applications; utility construction permitting; municipal rules, regulations, and ordinances relating to utility services; basic building and utilities construction; state regulations relating to utility services.

Ability to: read and interpret plans and applications, provide guidance to utility application customers; read and comprehend codes and requirements; complete forms and other documents; Read and interpret engineering plans, and specifications; analyze engineering data and draw sound conclusions; develop skill in the use and care of engineering tools; prepare and submit clear, concise reports both orally and in writing. Establish and maintain effective working relationships with other employees, officials, developers, engineers, and the public.

Physical Requirements

Mostly sedentary, indoors, occasional fieldwork, requires extended use of computer, keyboarding and viewing monitor.

Minimum Qualifications

Graduation from an accredited high school or vocational school, or GED and two (2) years of customer service or office staff in a construction/permit processing or support setting; OR an equivalent combination of training and experience.

Licenses or Certifications

Possession of a valid Florida driver’s license is required.

Examination

Evaluation of education and experience. Drug testing is included in all pre-employment processing.

Comments

Employees may be required to work rotating shifts, including nights, weekends, holidays and overtime as needed. During periods when the Mayor issues an emergency declaration for the City of Tampa, all employees may be required to work in preparation, response or recovery activities related to the stated emergency.

Conclusion

HELPFUL HINTS FOR COMPLETING YOUR APPLICATION: Please register before you begin the application process. This will enable you to view and re-use information from previously submitted applications to complete and submit any future applications. Please make certain your application is complete and the information you provide clearly demonstrates that you possess the minimum job qualifications as stated in the job announcement. Resumes can be submitted in support of an application, but not in lieu of an application. Resumes and copies of certifications or other required documents may be attached to your online application.



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