Senior Systems Administrator -Enterprise Platform Solutions (EPS)

This is responsible systems administrator and analysis work at the senior level.

An employee in this role handles a variety of technical programming and systems analysis tasks that are moderately complex. They coordinate and oversee specific assignments for technical project team members. Responsibilities include designing, developing or modifying, testing, and implementing information technology systems, programs, and procedures. Employees collaborate with personnel, functional information system staff, and other project team members to resolve technical issues. Operating under general supervision, employees are expected to use initiative and independent judgment when selecting work methods and performing tasks. This role may involve being on-call on a rotating basis to provide 24/7 support. Work is reviewed during progress and upon completion via discussions and reports.

Provides M365 and Hybrid services and expertise to the organization, managing tenant-level policies for tools like SharePoint, OneDrive, and MS Teams. Implements access controls and patch management for security. Applies updates and documents configurations, procedures, and troubleshooting steps.

Considerable knowledge of: M365 Administration, Microsoft Endpoint Manager (MEM), PowerShell, Microsoft BitLocker, Microsoft Active Directory, Group Policy, Netmotion, Project Management

Skills in: 5+ years experience administration and support of Microsoft Group Policy and Active Directory. Advanced working knowledge for supporting and troubleshooting Microsoft 365 products. Experience in design, configuring, and troubleshooting MEM. Working knowledge of common best practices for project management procedures. Ability to manage/coordinate small to medium size technical projects. Skilled at balancing technical decisions with security and end user impacts. Advanced verbal and written communication skills. Advanced research, analytical, and problem-solving skills.
 
Ability to: Manage, support and administer Microsoft 365 environment; provide Tier 3 support for enterprise-wide systems. Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the environment. Administer and support Microsoft Group Policy and Active Directory. Work with IT security for related projects and initiatives. XDR agent deployment, monitoring operational status, and ensuring proper security policies are in place. Use enterprise management systems to enforce policies and procedures. Monitor the status of open work orders for themselves and their team. On Call for after-hour support as needed. Provide written documentation, including reports and technical drawings.

Graduation from an accredited college or university with a bachelor’s degree in computer science or a related field and three (3) years of progressively responsible experience in computer programming or systems analysis; or Graduation from an accredited college or university with an associate's degree in computer science or a related field and five (5) years of progressively responsible experience in computer programming, systems analysis.

Evaluation of education and experience. Drug testing is included in all pre-employment processing.

Employees may be required to work rotating shifts, including nights, weekends, holidays, and overtime as needed. During periods when the Mayor issues an emergency declaration for the City of Tampa, all employees may be required to work in preparation, response or recovery activities related to the stated emergency.

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