Introduction
This is work involving a variety of highly responsible customer service activities. Bargaining unit position.
Nature Of Work
An employee in this class is responsible for performing tasks of more than average difficulty, which involves reviewing, processing and/or investigating requests for and questions about , police extra duty work, police vehicles or other related matters. Under general supervision, the employee participates in assignments that require considerable contact with the public; may include some field inspection activities requiring the operation of a lightweight motor vehicle. Employee must exercise some initiative and independent judgment as well as tact and courtesy while working in accordance with established guidelines. Some positions require shift work, including nights and weekends. Work is reviewed while in progress through meetings, oral and written reports, and upon completion through observation of results obtained.
Examples of Duties
Answers and responds to
inquiries by telephone, e-mail and in
person
related to extra duty job requests, officer pay rate information and questions/complaints
regarding charges; processes and monitors service requests and notifies
customers about delinquent bills. Records new
vehicle information and maintains direct contact with outside vendors with
regards to vehicle maintenance and repairs.
May
receive payments customers for services requested and received, processes
credit card payments, pays outstanding invoices and deposits checks.
Maintains
necessary customer records as to location and status of within
assigned areas; processes new vehicle data and reviews vendor invoices to
verify correct pricing; inputs monthly work schedules and monitors and prepares
necessary oral and written reports.
Reviews repair estimates and determines which to move forward with; compares estimate to
invoice to ensure accuracy of billing; reviews job requests for accuracy and
corrects same.
Assists
in setting up new accounts for customers by providing them with the
paperwork that needs to be filled out
and returned; sends out cost estimates to make certain the customer knows
the expected amount owed; maintains relationships with customers to ensure
satisfaction and quality service; completes the process of taking a vehicle out
of service, issues parking permits when needed; enters records into the database,
etc.
Researches work orders status; updates operating
system, verifies and reviews reports and logs for follow-up by inspectors and
to ensure that documentation is complete and action taken is proper.
Operates a variety of office and communications equipment.
Operates computer for data calculations, record keeping,
typing correspondence, completing forms, etc.; enters/retrieves data regarding
accounts using computer to ensure accuracy of files and complete records of
transactions.
Prepares & records all public records requests, in the
absence of the records custodian
Performs related work as required.
Knowledge, Skills & Abilities
Knowledge
of: the rules, regulations, procedures, and
functions of the assigned area; laws,
principles and methods relating to the
layout of the three districts and where the city limit boundaries are
located.
Ability to: perform basic mathematical calculations
with speed and accuracy; meet the general public and establish and maintain
effective working relationships with others; prepare clear and concise reports
and maintain records using a variety of source materials; understand and follow
complex oral and/or written instructions.
Physical Requirements
Somewhat
sedentary, indoors, requires extended use of computer, typing and viewing a
monitor some lifting and restocking.
Minimum Qualifications
Graduation from an accredited high school and one (1) year
of experience in the field of customer service, problem resolution or field
inspections; or an equivalent combination of training and experience.
Licenses or Certifications
Possession of a valid Florida driver’s license is preferred.
Conclusion
HELPFUL HINTS FOR COMPLETING YOUR APPLICATION: Please register before you begin the application process. This will enable you to view and re-use information from previously submitted applications to complete and submit any future applications. Please make certain your application is complete and the information you provide clearly demonstrates that you possess the minimum job qualifications as stated in the job announcement. Resumes can be submitted in support of an application, but not in lieu of an application. Resumes and copies of certifications or other required documents may be attached to your online application.
