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Supervisor-Residential & Commercial Utility Billing

Number of Vacancies: 1

Recruitment #230120-001618-001

Nature Of Work

The employee in this class is responsible for supervising and performing assignments involving: utility billing to enforce and ensure conformance with codes, ordinances, plans, etc., and to ascertain correct charges.  Under direction, the employee performs supervisory activities including the scheduling, assignment, and review of office and field work.  Considerable initiative and independent judgment are required in determining charges and credits for application to bills and in determining when a customer’s account has been undercharged and retroactive billing is necessary.  Tact and courtesy are extremely important as work involves considerable public contact, including such tasks as explanation of charges, rates, tiers, and adjustments.  Work is of considerable difficulty and includes investigating complaints received from the public, determining if a problem exists, and coordinating solutions to the problem. The employee operates a lightweight motor vehicle in the performance of field assignments. Work is reviewed through conferences, reports submitted, and results obtained.

Examples of Duties

Plans, assigns, supervises, trains, and reviews the work of subordinate employees engaged in utility billing; recommends employment, promotion, transfer, discipline, demotion, and dismissal of subordinate employees as necessary; responds to requests for leave; serves as initial respondent to grievances; completes employee performance appraisals; administers discipline as required.
Tracks meter reading schedule and download of data to prepare for billing; audits meter reads and exceptions for final billing; reviews and approves financial adjustments.
Develops, implements and reviews team goals; prepares performance reports. 
Supervises inspections and investigations of the following: new water meter locations to ascertain correct charges and services to be rendered; accounts that have been opened by contractors and are being transferred to private owners; multi-family units to determine vacancies so credit can be made; claims for credit when dwelling is for sale, under repair, vacant, or used for storage; water accounts to compare water service with refuse service; locations for vacancy when mail is returned; and, building permit lists to determine if refuse charges are correct. Prepares customer receipt; bills customer accounts retroactively for falsifying records or when incorrect charges have been made; performs follow-ups on approved applications, and other related actions.
Researches and responds to customer billing problems.
Reviews and approves periodic and special statistical, financial and other reports; establishes and maintains specialized files and record keeping systems and makes necessary reports; updates billing rates in system as necessary; resolves errors and problems in accounts, payments, etc. in order to facilitate processing; verifies customer account information.
Performs related work as required.

Knowledge, Skills & Abilities

Considerable knowledge of: business English and mathematics; rules, regulations, procedures, and functions of utility billing systems; meter reading systems, scheduling and related performance targets; utility rates, fees and taxes; codes and field methods relating to collections; appropriate municipal codes, ordinances, resolutions and regulations; effective supervisory techniques.
Working knowledge of: deposits, back billing of accounts, team dynamics, team building and diversity; business office practices and the computer systems utilized by the department; the layout of the city and its geography. Ability to: plan, assign, supervise, and review the work of subordinate personnel; make mathematical calculations with speed and accuracy; establish and maintain effective working relationships with other employees, officials, and the general public; prepare and present clear and concise reports both orally and in writing; maintain records using a variety of source materials; understand and follow complex oral and written instructions. 
Skill in: problem solving; oral and written communications.

Minimum Qualifications

Graduation from an accredited college or university with a bachelor’s degree in business or public administration or a related field and five (5) years of responsible experience in utility billing and credit including two (2) years in supervisory experience; OR

An associate's degree in business college or courses in business administration or a related field, and seven (7) years of highly responsible utility billing and credit experience including two (2) years in supervisory experience.

Licenses or Certifications

Possession of a valid Florida driver’s license.


Evaluation of education and experience. Drug testing is included in all pre-employment processing.


During periods when the Mayor issues an emergency declaration for the City of Tampa, all employees may be required to work in preparation, response or recovery activities related to the stated emergency.


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