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Training & Development Manager

Recruitment #190411-000526-002

Introduction

Health, vision, dental, and life insurance; annual and sick leave; paid holidays; pension and tax-deferred compensation (457) plans; and more.

Nature Of Work

Under administrative direction, the employee in this class manages a program to identify training needs of city departments and employees and to design and implement training and educational activities that address those needs. Work is of unusual difficulty and requires the exercise of extensive initiative and independent judgement in information gathering to diagnose changing training requirements of the organization, training program design, scheduling, and evaluation. Work is reviewed through conferences, reports submitted, and results achieved. Appointed position; employee serves at the pleasure of the Mayor. 

Examples of Duties

Designs, develops and implements employee development programs, including managing any external vendor partners who may assist in delivering learning experiences. Customizes programs to client needs including the development of supervisor and city-wide employee programs.

Collaborates with leaders to determine training requirements and to identify appropriate solutions for performance gaps.

Performs coaching, consulting, analysis, and assessment and measurement services to promote continual individual and organizational performance improvement.

Identifies opportunities to share best practices and improve organizational effectiveness across units.

Evaluates instructor performance and the effectiveness of training programs, providing recommendations for improvement.

Partners with city departments to design and deliver team development interventions and other strategic custom learning requests from business units that are not part of the core leadership curriculum.

Facilitates organizational change management to support departments’ core values and strategic directives.

Collects and analyzes data from historical learning data and other assessments to identify critical learning and organization development issues and root causes.

Forges working relationships with external stakeholders, including but not limited to, universities/colleges, public schools, private industry and government entities.

Researches emerging trends, new technologies, concepts, and techniques to enhance programs.

Develops key metrics to measure effectiveness of enterprise-wide initiatives and programs.

Manages the City’s tuition reimbursement program.

Administers the Learning Management System.

Prepares reports and correspondence; assigns, develops, and evaluates staff; manages division budget and work processes. 

Performs related work as required.

Knowledge, Skills & Abilities

Extensive knowledge of: principles and practices of training; methods of training.

Considerable knowledge of: municipal administration and organization; modern developments, current literature, and sources of information relating to the training function.

Ability to: design and administer training programs; write and speak clearly and succinctly in a variety of communication settings; blend people into teams when needed and foster open dialogue and participation; establish and maintain effective working relationships with city employees, training vendors, and representatives of educational and training establishments; set clear objectives and measures; monitor process, progress and results of training programs.

Skill in: facilitating group processes such as role-playing, simulations, and focus groups.

Minimum Qualifications

Graduation from an accredited college or university with a bachelor’s degree, preferably a master’s degree, in public or business administration or related field, and five (5) years of experience in training program design and implementation including supervisory experience; or an equivalent combination of training and experience.

Licenses or Certifications

Possession of a valid drivers license required.   SHRM-CP or PHR certification preferred.

Comments

During periods when the Mayor issues an emergency declaration for the City of Tampa, all employees may be required to work in preparation, response or recovery activities related to the stated emergency.

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