Parking Operations Manager

This is highly responsible administrative, technical, planning, and managerial work in the operations area of the Parking Division.

An employee in this class is responsible for planning, organizing, directing, and evaluating on-street and off-street parking operations through subordinate supervisors and assigned staff. The employee manages operational resources, service delivery, facility readiness, and implementation of division goals, policies, and procedures. Under direction, the employee performs complex assignments requiring extensive initiative, independent judgment, and leadership. The employee is accountable for operational performance, effective use of resources, and compliance with established requirements. Work is reviewed through conferences, operational and financial reports, and results obtained. Appointed position; employee serves at the pleasure of the Mayor.

Plans, organizes, directs, and evaluates parking operations across assigned facilities and service areas; establishes operational priorities and assigns responsibility through subordinate supervisors.

Develops and implements operating plans, staffing models, schedules, and service standards to support routine operations, special events, and changing parking demand; coordinates personnel and equipment across work units.

Manages subordinate supervisors and assigned staff; establishes performance expectations, reviews results, conducts evaluations, and addresses performance and disciplinary matters in accordance with City policies. Participates in recruitment and selection and identifies training and employee development needs.

Assists the Division Director in developing strategic plans, annual goals, and operational priorities; translates approved objectives into work plans and monitors progress, deadlines, and results.

Prepares and administers assigned operating budget components; monitors expenditures, overtime, staffing costs, and resource utilization; recommends adjustments and equipment or capital needs to the Division Director.

Establishes, implements, and evaluates standard operating procedures; ensures consistent application of City policies and applicable parking rules, regulations, codes, and ordinances.

Monitors service performance, facility utilization, equipment availability, customer concerns, and operating costs; analyzes trends, prepares management reports, and recommends improvements supported by operational data.

Coordinates operation of parking access and revenue control equipment and related technology with technical staff and vendors; oversees operational testing, staff readiness, service interruptions, and implementation of approved system improvements.

Directs assigned projects and operational initiatives; defines scope, schedules, and resource needs, monitors progress and resolves issues. Provides operational input for purchasing and monitors assigned vendor and contractor performance.

Coordinates special event parking plans and operational responses with event organizers, other City departments, and public safety personnel; manages staffing, access, customer service, and contingency arrangements.

Resolves escalated customer complaints and operational issues; establishes and maintains effective relationships with employees, municipal officials, businesses, event partners, and the public.

Coordinates operational preparedness, continuity, response, and recovery activities during emergencies, consistent with City direction.

Performs related work as required.

Extensive knowledge of: methods, practices, procedures, and equipment used in on-street and off-street parking operations or a related field; operational planning, staffing, and service delivery. 

Considerable knowledge of: rules, regulations, codes, and ordinances applicable to municipal parking operations; fiscal management, budget administration, revenue controls, and resource allocation; management and supervisory principles, employee development, and performance evaluation.

Working knowledge of: office administration; purchasing and contract monitoring practices; parking access and revenue control technology; facility maintenance coordination, operational safety, and emergency preparedness. 

Ability to: manage a large, diversified staff through subordinate supervisors; plan, organize, and coordinate multiple operating units; develop and implement goals and procedures; analyze operational and financial data; exercise sound judgment and resolve complex problems; manage assigned budgets and projects; prepare and present clear reports; communicate expectations and hold staff accountable; establish and maintain effective working relationships with employees, municipal officials, service providers, and the public. 

Skill in: people and project management, operational analysis, resource planning, conflict resolution, and oral and written communication.

Mostly sedentary, indoors, requires extended use of computer, typing and viewing a monitor.

Graduation from an accredited college or university with a bachelor’s degree in business or public administration, accounting, finance, engineering or a related field and three (3) years of progressively responsible experience overseeing a large parking operation or related field.

Possession of a valid Florida driver’s license required.

Evaluation of education and experience. Drug testing is included in all pre-employment processing.

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