Applications Systems Analyst - Public Safety

Applications systems analysts serve in a wide variety of roles within the Technology and Innovation department depending upon the technology team that they are assigned.

An employee in this class is responsible for performing a variety of assignments pertinent to analysis of data systems and manual systems for data processing application. Tasks are of more than average difficulty and include developing functional specifications, analyzing operational procedures and production systems, and preparing test data. Although under general supervision, these employees might engage in independent research and prepare and present reports of findings. The exercise of reasonable initiative and independent judgment is required in completing assigned tasks and meeting time constraints. Considerable tact and courtesy are required of these employees when serving as user liaison for development and maintenance projects. An employee in this class may be subject to on-call status on a rotating basis to provide 24 hour/7 day service. Work is performed on project teams and is reviewed while in progress and upon completion through documentation prepared and participation in project team meetings.

• Performs, documents and analyzes current state of an application or system
• Elicits and prioritizes user requirements
• Creates current and "to be" business process flow diagrams
• Analyzes data elements and data flows
• Serves multiple roles as a member of large system implementation projects
• Troubleshoots issues within existing applications and systems
• Creates testing strategies to include unit test cases and facilitates user acceptance testing
• Writer user documentation and trains users on applications and systems

Working knowledge of: Public Safety operation technologies; current understanding of  public safety hardware devices for evidence capture and/or officer safety; video capture experience from mobile, air, officer POV; Genetec security systems; IP and LPR camera technologies; Common Operating Picture or Operations Center exposure; implementation methods of network infrastructure involving LAN, Wi-Fi, switches, firewalls, proxies, routing protocols, and SAN/NAS storage; Windows Operating Systems for PC and Server, VPN (NetMotion) awareness; Microsoft business tools, Power BI experience, Web server, and utility applications; managing software and hardware deployments; knowledge of current Virtual Machine technologies and uses; mobile applications and communications, current technology trends; experience with working with application vendors, conducting competitive analysis while able to understand and simplify complex documentation for users; and exposure to Business Analysis & Project Management Principles.

 

Ability to: plan, coordinate, manage project tasks by working with others; understand project specifications and requirements; analyze manual and automated processes; program/data conversions; design and implement instructional programs for users; gather and analyze information for problem solving; develop and coordinate system testing; research, prepare and present findings in a professional manner; prepare user procedures manuals; effective verbal and written communication skills; establish and maintain positive working relationships with others.

 

Skills in: large technology deployments; supporting mobile in-car/rescue vehicle computing solutions; rolling out large-scale technical solutions across multiple locations and varying work shifts and cycles; experience with scripting languages such as PowerShell, PHP, VBScript; successful troubleshooting efforts with software and hardware; ability to install Public Safety equipment in vehicles, building, trucks; deploying on a frequent basis to Police and Fire district locations or other City buildings to review and troubleshoot onsite systems; knowledge of SQL database structures, queries, and front-end structures; Business Analytics such as Power BI; supporting large mobile environments and the connectivity; knowledge in one or more standard programming language such as C, python, JavaScript, Ruby, or PHP; testing software releases, problem solving and system analysis; prior application system administration and experience resolving issues using remote access tools.

Team Player: ability to work with other project and support teams, vendors, or customers to accomplish assigned project tasks and deployments; ability to cross-over to backup other teams with technical/application support not specifically your responsibility; successfully contact and work with technical leaders at other law enforcement, fire and emergency management agencies both state and local.

Initiative: proven ability to employ initiative by taking full ownership of responsibilities/projects; take charge of situations that require immediate attention to deploy the correct resources quickly; ability to stay on task to ensure the systems, issues, or emergency problems are fully fixed before retiring from the event and take action on known problems or issues immediately without waiting for a supervisor/manager to direct you.

Graduation from an accredited college or university with a bachelor’s degree in computer science or a related field and one (1) year of experience in business systems (analyzing data and manual systems for data processing application); or an associate's degree in computer science or a related field and three (3) years of experience in business systems (analyzing data and manual systems for data processing application).

Possession of a valid drivers license may be required.

During periods when the Mayor issues an emergency declaration for the City of Tampa, all employees may be required to work in preparation, response or recovery activities related to the stated emergency.

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