Business Programs Supervisor

Full-Time Benefits: Health, vision, dental, and life insurance; annual and sick leave; paid holidays; pension and tax-deferred compensation (457) plans; and more.

An employee in this classification performs a wide variety of complex tasks of considerable difficulty as pertains to analysis, development and maintenance of business programs, project management and business flow procedures for multiple divisions of the department, developing customer and staff training, facilitating customer meetings, and develops and maintains productive relationships with the Building and Planning industry. Tasks are of more than average difficulty and include business applications security, web-based content management, developing functional requirements and specifications for Planning and Development business programs and analyzing operational procedures of the organizational and development activities to enhance business and management practices and production system.  Work is reviewed while in progress and upon completion through documentation prepared and participation in project team meetings.

Supervises the work of departmental teams and support staff in performing assigned tasks; recommends employments, promotions, and other personnel actions; completes performance evaluations; approves leave and training requests; administers discipline if needed.  

Acts as the department Accela Administrator; performs day-to-day support, makes strategic decisions on the long term direction of the system.

Analyzes business process flows of all department activities; continuously evaluates workflows for streamlining opportunities; and maintains Standard Operating Procedure program.

Creates strategic documentation and presentations on optimization methods and best business practices as it applies to the core mission of the Department.  

Creates strategic documentation and presentations on optimization methods and best practices; assists in the creation of long term strategic objective and vision; streamlining processes; creates and maintains long term business relationships with business partners.

Develops and maintains service goals and performance standards metrics (KPIs); defines meaningful strategic reports; marketing and recruiting efforts, defines and facilitates the customer training and outreach programs, and creates the training and mentoring program for all department employees.

Creates and reviews business documents and proposals for department related tasks, delivers business presentations to other City Departments and customers.

Recommends, implements, and monitors business support and enhancements to meet the department’s overall objectives.

Attends, conducts, and/or participates in meetings, workshops, conferences, and seminars for the purpose of gathering, verifying, and distributing information; attends meetings in order to discuss, develop, or explain plans and recommendations.

Acts as the Technology and Innovation (T&I) Department liaison; recommends business decisions regarding changes and future plans to systems; partners with the T&I Department to facilitate the use of the latest business support technologies.

Works closely with department software vendors to implement improvements, reviews vendor contracts and provides input to the Director on contract information.

Creates and maintains long term business relationships with external community business partners; assists in the creation of department’s long term strategic goals, objectives and vision; works directly with the Department’s customers on a daily basis; regularly attends and presents at department industry meetings.

Coordinates external community marketing and recruiting efforts; works directly with department customers for feedback; coordinates testing and implementation efforts with the Department’s customers.  

Defines, plans, coordinates and facilitates the customer training and outreach programs, and creates the training and mentoring program for all department employees and other users.  

Recommends, implements, and monitors business support and enhancements to achieve the vision and core mission of the department.  

Gathers information and documents current and planned procedures; analyzes and evaluates operational procedures and production for automation; develops or modifies business-related system documentation and user procedures; develops and/or modifies functional specifications; analyzes, defines, and documents business work flow processes.  

Consults with users, professional staff, and functional team members on questions; analyzes and resolves business problems.  

Formulates logical statements of business problems and devises procedures for solutions; analyzes and resolves business program problems; prepares test data, conducts program tests, and verifies program test results.  

Reports the progress and performance of tasks; coordinates departmental involvement; ensures continuity of activities.   Analyzes and resolves production problems within control; oversees implementation of corrective action.  

Performs related work as required.

Considerable knowledge of:   project management and business functions; strong knowledge of Building and Planning processes (construction, permitting, zoning), vendor contract review, information processing procedures; processes and techniques for converting manual operations into automated systems; PC based software and hardware; software implementation such as MS Office, Excel, email, Access, Accela, Electronic Plan Review, Q-Flow, Crystal Reports etc.; techniques and project management tools such as MS-Project.  

Some knowledge of:  effective supervisory techniques utilizing modern management practices and procedures; public administration and organization.  

Ability to: conduct independent research and prepare reports; analyze information and document procedures and processes; prepare detailed procedures manuals; analyze business programs and procedures and explain abstract concepts in concrete terms; conduct independent research, prepare reports, and make effective presentations for both the City and the Department’s customers,define tasks and assign resources; supervise the work of professional and support  employees; prepare detailed procedures manuals; perform project leader duties;  clearly and concisely communicate with all levels, both orally and in writing; establish and maintain effective working relationships with others.

Graduation from an accredited college or university with a bachelor’s degree in public or business administration, management information systems, computer programming, systems analysis, and/or database administration; or related field and a minimum of five (5) years’ experience in business systems, including one (1) year of supervisory experience; or an associate's degree in public or business administration, management information systems, computer programming, systems analysis, and/or database administration; or related field and a minimum of seven (7) years’ experience in business systems, including one (1) year of supervisory experience.

Preferred Experience: Minimum 3 years of direct experience in Building and Planning Business knowledge with experience working in the Accela system utilizing the configuration and reporting functions.

Possession of a valid drivers license may be required.

Evaluation of education and experience. Drug testing is included in all pre-employment processing.

During periods when the Mayor issues an emergency declaration for the City of Tampa, all employees may be required to work in preparation, response or recovery activities related to the stated emergency.

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