City of Tampa

Sr Mayor's Office Support Specialist (#806160) AU4

$29.00-$43.40 Hourly / $5,026.67-$7,522.67 Monthly / $60,320.00-$90,272.00 Yearly


Introduction

This is highly responsible, confidential and professional administrative work as in support of the Mayor’s Office.”

Nature Of Work

An employee in this class performs a variety of advanced complex senior level clerical work of a specialized nature in the Office of the Mayor.  Under general supervision, employee receives instructions orally and in writing to provide comprehensive administrative support requiring the exercise of reasonable initiative and independent judgment.  Work is reviewed while in progress and upon completion through observation, reports submitted, and results obtained.  Appointed position.

Examples of Duties

Serves as a lead in the absence of the supervisor; provides training to other employees; assists in the review, evaluation and delegation of subordinate work assignments.
Respond to public inquiries; screen calls; act as liaison between citizens, staff, and management; complete incidental paperwork and organize information.
Greet and direct visitors to the Mayor’s office.
Assist citizens on behalf of the Mayor by responding to concerns via phone or the Customer Service Center. Respond to complaints while establishing and promoting effective relationships with the public, municipal officials, and other employees; explains functions and services of municipal departments.
Prepare a variety of written correspondence on behalf of the Mayor; proof and amend correspondence routed to the Mayor’s office by City departments to ensure consistency is maintained with established standards; distribute outgoing correspondence.
Process payment for invoices and reconcile visa charges.
Maintain schedules, logs, process records and ensure tracking via records management system; sort and distribute mail.
Performs related work as required.

Knowledge, Skills & Abilities

Considerable knowledge of: business English and mathematics; standard office practices, procedures, and equipment; use of computers.
Working knowledge of: rules, regulations, procedures, and functions of the assigned area as well as appropriate municipal codes, ordinances, resolutions and regulations, organization, programs, and policies. 
Ability to: understand and follow complex oral and/or written instructions; prepare clear and concise written reports; maintain complex records; edit and correct correspondence and reports for final production; meet the public; establish and maintain effective working relationships with others.
Ability and skill in: operation and minor maintenance of office machinery and equipment; keyboarding and operating computer accurately.

CLASS: 806160; EST: ; REV: ;