City of Tampa

Communications Training Supervisor (#780650) S10

$25.35-$37.92 Hourly / $4,394.00-$6,572.80 Monthly / $52,728.00-$78,873.60 Yearly


This is highly responsible administrative work involving the coordination of training and hiring for a public safety communications center.

Nature Of Work

An employee in this class is responsible for planning, assigning, and reviewing the training for all public safety dispatch employees for the Tampa Police Department.  Work is of more than average difficulty requiring employees to possess a comprehensive knowledge of pertinent ordinances, laws, rules, regulations, and standard operating procedures.  Tasks include developing, coordinating and conducting the academy training for new dispatchers, arranging for external training opportunities that would be beneficial for all employees, maintaining statistical data on retention, and overseeing the interview, selection and hiring process of new employees.  Under direction, employees are required to exercise considerable initiative and independent judgment.  An employee in this class might be required to work nights and weekends if circumstances demand.  Because of the nature of the work performed, it is extremely important that employees react in a timely and controlled fashion.  Work is reviewed through observation of services rendered and periodic inspection of work performance.

Examples of Duties

Plans, coordinates, supervises and conducts the probationary training academy to ensure compliance with the State of Florida’s 232 hour Public Safety Tele-communicator  Training Program; collects and reviews daily observation reports and weekly supervisor reviews on trainees to complete weekly observation reports; reviews observation reports with trainees and provides performance feedback; makes recommendations on the requirement for remedial training or dismissal ensuring consistency in probationary training and evaluations, and teaches a majority of the structured classroom sessions for trainees in preparation for hands-on training.   

Develops, monitors and oversees the interview selection and hiring process of new employees; coordinates interviews; completes necessary paperwork to fill vacant positions.   

Prepares in-service training materials for Communications Bureau employees; updates and revises the Communication Training Manual annually; researches and arranges for external training opportunities to be conducted at the center; coordinates training seminars hosted by Communications; maintains training records on all Communications Bureau personnel to ensure necessary certifications are up-to-date.  

Participates in the promotional process for Communication Technician IIIs.  Supervises and evaluates the Training Program Assistant.  

Attends job fairs to recruit new employees.  

Submits monthly reports of training and hiring activities; maintains and reports on hiring and retention statistics.   

Serves as FCIC Point of Contact (POC) for Tampa Police Department; Digital Certificate Coordinator (DCC) ensuring FDLE’s regulations and requirements for use of DAVID are followed by conducting monthly audits of the Department; Serve as Local Agency Security Officer (LASO) for the department and, as part of that position, be familiar with the duties required by the FDLE User Agreement (U/A) and the FBI CJIS Security Policy (CSP), be the primary contact person during the FBI Information Technology Security Audit and FDLE Technical Audit, and conduct the proper security screening of individuals with access to Criminal Justice Information (CJI).  

Performs related work as required.

Knowledge, Skills & Abilities

Considerable knowledge of:  City of Tampa Police Department radio transmitting equipment operating methods; geographic zone boundaries, city streets, and street conditions; pertinent ordinances,  laws, regulations, and standard operating procedures; effective training techniques.

Working knowledge of:  the City of Tampa and its geography; effective communications techniques; records keeping techniques; spreadsheet development.

Ability to:  react quickly, calmly, and rationally in emergencies; speak clearly and communicate effectively; interpret ordinances, regulations, rules, and standard operating procedures in a clear, concise manner; plan, schedule, assign, and review the work of others; establish and maintain effective working relationships with employees and the general public; train new dispatchers; operate various computer applications, and radio dispatching equipment, when required; acquire and maintain the necessary security clearances and/or system access authorizations.

Skill in:  the use and care of radio dispatching and related equipment.

Minimum Qualifications

High school or vocational school graduation and three (3) years’ experience with the Tampa Police Department Communications Bureau in computer aided dispatching and  public safety communications work, including six months supervisory and training experience; or an equivalent combination of training and experience.  

Licenses or Certifications

State of Florida certification as a Public Safety Tele-communicator.

FDLE/CJSTC Trainer or Instructor certification upon employment or ability to obtain within one (1) year of employment  

Possession of a valid drivers license may be required.


During periods when the Mayor issues an emergency declaration for the City of Tampa, all employees may be required to work in preparation, response or recovery activities related to the stated emergency.

CLASS: 780650; EST: 12/14/2015; REV: ;