$35.62-$53.42 Hourly / $6,174.13-$9,259.47 Monthly / $74,089.60-$111,113.60 Yearly
Provides immediate supervision of the three communications shift supervisors; provides leadership, guidance, and direction in day-to-day matters dealing with policies, procedures, rules and regulations, and the prevailing labor contract.
Provides input in the preparation of the department budget, addressing the needs of the Communications Section; oversees the compilation the monthly and annual statistical data pertaining to the Communications Section.
Facilitates the interview and selection process for new employees; reviews all employee evaluations, disciplinary action, commendations, formal suggestions, and policy recommendations submitted by lower level communications supervisors; evaluates and identifies training needs and ensures the effectiveness of training programs and methods for the training of new employees, ensures that mandatory re-certification training is scheduled and remedial training is provided as needed.
Performs continuous evaluation and assessment of the Communications Center’s computer network; maintains familiarity with the operations of the Hillsborough County E-9-1-1 Emergency Network, as it relates to the operations of a Public Safety Answering Point; serves as department custodian of record for the communications audio (telephone and radio) tapes.
Investigates and responds to citizen and departmental inquiries in regard to job performance and delivery of service of the Communication Section and its personnel; serves as liaison between the department and other city departments, contractual companies, and vendors providing services for communications equipment, computer equipment, and operations; serves as liaison between Hillsborough County Public Transportation Commission and the rotation wrecker companies to administer and regulate the wrecker rotation system and resolve any conflicts that arise; represents the Tampa Police Department and serves as the Terminal Agency Coordinator in matter pertaining to NCIC and FCIC issues.
Performs related work as required.
Extensive knowledge of: radio transmitting equipment operating methods; pertinent ordinances, laws, rules, regulations, and standard operating procedures; computer aided dispatch and enhanced 9-1-1 systems; effective supervisory and training techniques.
Considerable knowledge of: effective communications and records keeping techniques.
Working knowledge of: budget preparation and management.
Ability to: react quickly, calmly, and rationally in emergencies; speak clearly and communicate effectively; interpret ordinances, regulations, rules, and standard operating procedures in a clear, concise manner; plan, schedule, assign, supervise, train, and review the work of others; establish and maintain effective working relationships with employees, officials, and the general public; deal courteously and firmly with the public and maintain good public relations; prepare administrative and technical reports and papers; operate video data terminal, teletype, and radio dispatching equipment, when required.
Skill in: the use and care of radio dispatching and related equipment, when required.
Note: Strong computer skills and knowledge of computer technology are a must. Preference will be given to individuals with computer-aided dispatch and enhanced 9-1-1 systems experience.
During periods when the Mayor issues an emergency declaration for the City of Tampa, all employees may be required to work in preparation, response or recovery activities related to the stated emergency.