City of Tampa

Police Customer Service Representative I (#750710) 024

$26.55-$37.86 Hourly / $4,602.00-$6,562.40 Monthly / $55,224.00-$78,748.80 Yearly

Introduction

This is work involving a variety of highly responsible customer service activities. Bargaining unit position.

Nature Of Work

An employee in this class is responsible for performing tasks of more than average difficulty, which involves reviewing, processing and/or investigating requests for and questions about , police extra duty work, police vehicles or other related matters. Under general supervision, the employee participates in assignments that require considerable contact with the public; may include some field inspection activities requiring the operation of a lightweight motor vehicle. Employee must exercise some initiative and independent judgment as well as tact and courtesy while working in accordance with established guidelines. Some positions require shift work, including nights and weekends. Work is reviewed while in progress through meetings, oral and written reports, and upon completion through observation of results obtained.

Examples of Duties

Answers and responds to inquiries by telephone, e-mail, , and in person related to, extra duty job requests, officer pay rate information and questions regarding charges; ; processes and monitors service requests and notifies customers about delinquent bills. Records new vehicle information and maintains direct contact with outside vendors with regards to vehicle maintenance and repairs.

May receive payments from customers for services requested and received, processes credit card payments, pays outstanding invoices and deposits checks.

Maintains necessary customer records as to location and status of events within assigned areas; processes new vehicle data and reviews vendor invoices to verify correct pricing; inputs monthly work schedules and monitors and prepares necessary oral and written reports.

Reviews repair estimates and determines which to move forward with; compares estimate to invoice to ensure accuracy of billing; reviews job requests for accuracy and corrects same.

Assists in setting up new accounts for customers by providing them with the paperwork that needs to be filled out and returned; sends out cost estimates to make certain the customer knows the expected amount owed; maintains relationships with customers to ensure satisfaction and quality service; completes the process of taking a vehicle out of service, issues parking permits when needed; enters records into the database, etc.

Researches work orders status; updates operating system, verifies and reviews reports and logs for follow-up by inspectors and to ensure that documentation is complete and action taken is proper.

Operates a variety of office and communications equipment.

Operates computer for data calculations, record keeping, typing correspondence, completing forms, etc.; enters/retrieves data regarding accounts using computer to ensure accuracy of files and complete records of transactions.

Prepares & records all public records requests, in the absence of the records custodian

Performs related work as required.

Knowledge, Skills & Abilities

Knowledge of: the rules, regulations, procedures, and functions of the assigned area; ; laws, principles and methods relating to the police department; the layout of the three districts and where the city limit boundaries are located.

Ability to: perform basic mathematical calculations with speed and accuracy; meet the general public and establish and maintain effective working relationships with others; prepare clear and concise reports and maintain records using a variety of source materials; understand and follow complex oral and/or written instructions.

Physical Requirements

Somewhat sedentary, indoors, requires extended use of computer, typing and viewing a monitor some lifting and restocking.

Minimum Qualifications

Graduation from an accredited high school and one (1) year of experience in the field of customer service, problem resolution or field inspections; or an equivalent combination of training and experience.

Licenses or Certifications

Possession of a valid Florida driver’s license is preferred.

Examination

Evaluation of education and experience. Drug testing is included in all pre-employment processing.

Comments

Employees may be required to work rotating shifts, including nights, weekends, holidays and overtime as needed. During periods when the Mayor issues an emergency declaration for the City of Tampa, all employees may be required to work in preparation, response or recovery activities related to the stated emergency.
CLASS: 750710; EST: 7/23/2025;