City of Tampa

Police Records Technician (#750220) 020

$20.97-$29.73 Hourly / $3,634.80-$5,153.20 Monthly / $43,617.60-$61,838.40 Yearly

Introduction

This is moderately complex office and specialized clerical work, which also includes customer service. Bargaining unit position.

Nature Of Work

An employee in this class performs a wide variety of responsible and complex tasks in the Police Records Section and deals with highly confidential and sensitive information. Tasks are of average difficulty, which may include record keeping and administrative activities to include customer service to fulfill public records requests via phone, email, mail, fax, in-person and online following established procedures including the redaction of material exempt by Florida State Statute, Chapter 119. Provides public records request to other government agencies, law firms, insurance companies or the public which pertain to criminal police reports, calls for service and grid searches, traffic crashes and background checks. Although under direction, many tasks are performed independently requiring considerable initiative and independent judgment due to the highly sensitivity nature of work assignments.  Employees may provide training on a limited basis.

Examples of Duties

Provide copies of police reports including electronic imaging, filing and distribution; individual arrest records and historical data; receipt of payment for TPD services including report requests, and arrest record checks.

Responds to customer inquiries submitted via customer service center, email, mail, fax, in-person and online and ensures the confidentiality of sensitive criminal cases. Research information for all requests; fulfills requests through available resources; performs appropriate redaction of documents as required by law; submits documents to legal for review. 

Processes a wide variety of official records; expedites flow of information between various divisions/personnel as necessary; serves as the liaison between the public and Tampa Police Department. 

Distribution of confidential records to other jurisdictions and route time-sensitive reports. 

Background and Address/Grid checks are performed by the employee upon request. 

Prepares and maintains files; scans files; research and prepare reports. 

Operates standard office equipment such as typewriter, calculator, computer, microfilm and microfiche equipment and copier. 

Operate cash register and collects monies for requests; determine and calculates costs of items provided; generate invoices for billing. 

Receives and responds to more difficult inquiries and complaints by establishing and promoting effective relationships with the public, municipal officials, and other employees. 

Subpoena Management requiring a high level of accuracy to retrieve, accept and route to proper department. 

Performs related work as required.

Knowledge, Skills & Abilities

Working knowledge of: business English and mathematics; standard office practices, procedures and equipment related to the assigned area; operation of computers and software packages may be required.

Some knowledge of: rules, regulations, policies, and procedures of the department to which assigned.

Ability and skill in: operation and minor maintenance of office machinery and equipment; data entry and operating computers accurately and at a prescribed rate of speed, when required.

Ability to: understand and follow moderately complex oral and written instructions; prepare reports; maintain accurate records; learn and perform assigned clerical and administrative tasks readily and with accuracy; meet the public and establish effective working relationships with others; train other employees when required.

Minimum Qualifications

Graduation from an accredited high school, preferably supplemented by course work in business administration, computers, or a related field, and one (1) year of general office, clerical or customer service experience.

Licenses or Certifications

Upon hire employees must be able to obtain and maintain the following:
NCIC/FCIC certification – every 2 years, HCSO clearance, SAO clearance, FEMA certification

Examination

Evaluation of education and experience. Drug testing is included in all pre-employment processing.

Comments

Employees may be required to work rotating shifts, including nights, weekends, holidays, and overtime as needed. During periods when the mayor issues an emergency declaration for the City of Tampa, all employees may be required to work in preparation, response or recovery activities related to the stated emergency.
CLASS: 750220; EST: 7/15/2022;