City of Tampa

This is highly responsible work involving the supervision of logistics activities and centralized dispatch operations for the Department of Solid Waste and Environmental Programs Management.

The employee in this class is responsible for performing tasks of considerable difficulty involving logistics and is responsible for the day-to-day operations of centralized dispatch operations. Under general supervision, the employee is responsible for planning, scheduling, supervising, coordinating, and tracking services and demands for service. This position is required to exercise initiative and judgment in directing efficient operations.  The employee is required to operate a lightweight vehicle to travel between work locations.  Work is reviewed while in progress, upon completion through observations, reports submitted, and periodic assessment of results obtained. 

Plans, assigns, supervises, trains, and reviews the work of subordinate employees engaged in activities of logistics, dispatching, service orders, work orders, and billing; provides technical advice and guidance to subordinates to ensure exceptional customer service.

Coordinates utilization of various software systems used by the department for vehicle tracking and monitoring, radio frequency identification, workforce management, scheduling and routing optimization; performs continuous evaluation and assessment of the systems used; assists with providing sustained, dynamic, and cost effective routing.

Reviews available department resources daily and weekly against demands for service and tasks action to ensure services are provided in a timely and efficient manner according to utility billing records, service agreements, department standard operating procedures and policies; leverages information in real-time to re-route and re-allocate resources; works with department supervisors to effectively resolve service, inventory, and resource issues that are outside employee controls.

Serves as department custodian of record for service rendered, billing, key performance indicators, and utilization of department resources. Creates, monitors, and reports on defined benchmarks to measure service levels, reports statistics and trends; prepares reports as needed.

Researches and responds to customer inquiries as required.

Ensures compliance with all state, federal, environmental, safety, and hazardous waste regulations. 

Performs related work as required.

Extensive knowledge of: transportation/service delivery logistics or supply chain management; effective supervisory and training techniques.

Considerable knowledge of: automatic vehicle location/tracking systems, computer aided dispatch and radio transmitting systems; operating methods, standard methods, practices, and procedures employed in logistics and dispatching operations.

Ability to: react quickly, calmly, and rationally in urgent situations; speak clearly and communicate effectively; assign, schedule, supervise, and review work of others; prepare administrative and technical reports and papers.

Skill in: computers (Excel, Word, reporting software).

Graduation from an accredited high school or vocation school with courses in technology, engineering, business administration, engineering technology, automotive technology, or related fields and (3) years of experience in transportation/service delivery logistics operation, with (1) year supervisory/lead experience; or and equivalent combination of training and experience.

Possession of a valid Florida driver’s license.

During periods when the Mayor issues an emergency declaration for the City of Tampa, all employees may be required to work in preparation, response or recovery activities related to the stated emergency.