$25.02-$35.58 Hourly / $4,336.80-$6,167.20 Monthly / $52,041.60-$74,006.40 Yearly
Provides customer response support and analysis for the Stormwater Department; serves as primary interface for developmental and consumer complaints and inquiries relating to the department and stormwater issues received via the City’s message center, telephone, website and correspondence; addresses issues such as flooded streets, broken pipes and culverts, non-flowing drainage ditches; provides information to the public on stormwater activities including timing of repairs, renovations and improvements to be made to the stormwater system.
Tracks all complaints and inquiries and drafts responses where appropriate; refers issues to engineers and supervisors as appropriate, following up to ensure response is made; establishes, maintains and revises department information files; attends various meetings and confers with staff to obtain information concerning departmental planned activities.
Coordinates department public relations efforts with neighborhood, development, City Council, special interest and environmental groups; assists in developing materials that promote the mission and enhancement of the customer service image of the department; compiles information.
Performs title searches of official records to determine ownership or status of real property identified by engineers and field staff as property to be acquired or for which easements may be desired to facilitate stormwater system design efforts; looks for issues which may impact the feasibility of obtaining such property or easements such as disputed ownership or existing easements with other utilities, etc.
Refers viable purchase or easement requests to the City’s Real Estate division for negotiation efforts and maintains coordination to establish whether property or easements can be obtained; includes appropriate legal description of property in requests, the name and address of property owner(s) or representative(s), nature of easement desired, and location description of easement; advises superiors of progress on achieving easements and/or property purchases so that designs of stormwater systems or facilities can be finalized as initially projected or alternative approaches can be analyzed; participates in drafting and editing of shared-use and legal agreements.
Prepares reports and correspondence; assists supervisor with special projects involving such tasks as data gathering, preparation of permit requests, preparation and updating of project management spreadsheets, etc.
Performs related work as required.
Considerable knowledge of: business English and accepted practices of grammar and composition; modern office practices, procedures and equipment.
Working knowledge of: general real estate policies, processes, procedures and practices; preparation of legal documents pertaining to real estate transactions.
Ability to: deal with public relations issues in an effective and courteous manner; communicate effectively both orally and in writing; conduct detailed research; compile, analyze and organize data and information; access and use automated databases; understand and follow complex oral and written instructions; read, understand and interpret property records; write basic legal documents in correct format; maintain files and records.