$24.34-$34.63 Hourly / $4,218.93-$6,002.53 Monthly / $50,627.20-$72,030.40 Yearly
Initiates, accepts, processes customer records and service requests, through the Accela permitting system for natural resources/tree-related permits, right of way permits, general planning permits, urban design/specialty plan review permits, and other planning and development applications as required.
Reviews applications for accuracy and completeness; verifies documents to ensure such requirements as valuation, legal description, address and location, contractor licensing verification, engineer or architect’s seal if required, and Historic and/or special design district approval are complete and included.
Verifies Pass-Thru Provider annual registration with City is valid and performs registration/re-registration when not valid, including assessment and collection of required fees; verifies communications providers’ tax documents and status; ensure that construction plans are signed and sealed when required.
Provides information concerning established policies and procedures; responds to complaints or refers to appropriate respondent; participates in information searches and compiles data on assigned projects; verifies accuracy of records/data.
Calculates permit and administrative fees for compliance with codes; collects monies due based upon established fee schedules; creates and maintains any required records and reports.
Develops forms and highly technical, subject matter documents utilizing specialized computer software; proof reads own work; screens and routes telephone calls and visitors; provides general counseling to internal and external customers by phone, email, online inquiry, or face-to-face to provide subject matter information; responds to Customer Service Center requests; establishes and maintains files and control logs.
Performs related work as required.
Considerable knowledge of: standard office practices, procedures, and equipment; Microsoft Office applications.
Working knowledge of: rules, regulations, administrative procedures, policies, and functions of the assigned division; municipal organization and programs; appropriate municipal codes, ordinances, resolutions.
Some knowledge of: Accela or similar permitting software; basic development processes; right-of-way and/or general construction permitting; municipal rules, regulations, and ordinances relating to right-of-way/infrastructure construction activities, and tree maintenance and removal activities.
Ability to: read and interpret basic plans and permit applications; provide guidance to customers; perform basic mathematical calculations with accuracy; detect and correct errors; read and comprehend codes and requirements; complete forms and other documents; use proper grammar to compose, edit, and correct draft correspondence and reports; understand and follow complex oral and written instructions; maintain complex files and records; prepare technical reports; maintain confidentiality when handling sensitive records or information; establish and maintain effective working relationships with employees, officials, contractors, developers, planners, architects, engineers, attorneys, and the general public; operate and perform minor maintenance of office machinery and equipment.