$20.75-$29.67 Hourly / $3,596.67-$5,142.80 Monthly / $43,160.00-$61,713.60 Yearly
Employees in this class are responsible for performing tasks of more than average difficulty, providing the first level of support for all customers (phone, e-mail, and walk-ins); which involve reviewing, analyzing, processing, investigating and responding to customer concerns, as they relate to residential and commercial permit activities, as well as providing first level support to citizens in navigating the City’s website and permitting online portal. The exercise of reasonable initiative and independent judgment is required in the interpretation of basic permitting requirements. Public contact is an integral part of the job, employees are required to exercise considerable tact and courtesy. Work is performed under general supervision with assistance available from higher level technical personnel in dealing with problems and technically demanding questions and is reviewed through observation, oral and written reports, and upon completion through observation of results obtained.
Considerable knowledge of: standard office practices and procedures; administrative skills; Microsoft Office applications.
Working knowledge of: Use of computers.
Ability to: establish and maintain effective working relationships with other employees and the public; perform basic mathematical calculations with accuracy.
Graduation from an accredited high school or vocational school and one (1) year of customer service in an office/call center setting or administrative support experience.