City of Tampa

Client Facilitator Supervisor (#264500) S15

$34.70-$52.06 Hourly / $6,014.67-$9,023.73 Monthly / $72,176.00-$108,284.80 Yearly


This is work involving supervision of technical functions pertaining to the review and processing of residential and commercial permits along with other support assignments.

Nature Of Work

Employees in this class perform tasks of more than average difficulty which involve coordinating, assigning, supervising, and reviewing the work of subordinate permit personnel responsible for the issuance of residential and commercial construction permits such as building, fire, plumbing, mechanical, electrical, site clearing, and paving. Coordinates training of staff to evaluate and process technical records, files, permit issuance, contractor licensing, cashiering and customer service duties. Oversees personnel who provide guidance regarding permit applications and permit issuance, reviewing proposed building plans/specifications to insure complete code compliant permit applications; coordinating plan review comments, permit issuance, applications, communication with applicants, collection of fees, processing of divisional fiscal responsibilities and the annual budget process. Employees in this class are required to work when an immediate supervisor is not always present or in locations physically removed from an immediate supervisor. Because of this factor, employees must exercise considerable initiative and independent judgment in performing assignments and interpreting departmental policies and procedures for subordinate employees and the public. Assignments are reviewed through results obtained, conferences, and reports submitted.

Examples of Duties

Assignment of work to subordinate personnel; reviews work for accuracy and adherence to standard procedures; prepares and submits work schedules, insuring that all positions are covered and suspense dates are met; assists subordinates with any questions or problems concerning duties and responsibilities; recommends employment, transfer, promotion, demotion, and dismissal of subordinates; completes performance evaluations and participates in administering discipline; serves as initial respondent to grievances; authorizes leave requests; keeps abreast of union contracts and all changes in policies and procedures.

Prepares and submits proposed standard operating procedures for assigned areas; collects information, prepares and presents written and oral reports; makes independent decisions and resolves problems in absence of immediate supervisor.

Provides information and clarification to other agency representatives, members of the public, and complainants.

Trains and supervises personnel with regard to Residential Building Codes, municipal codes and ordinances, permit processing and other support functions; prepares reports, as needed, for customer inquiries and permits issued; documents customer complaints.

Supervises staff responsible for intake, review and processing of construction plans and documents; perform review for compliance with municipal codes and ordinances.

Calculates, receives and records payments for services; transactions and related payment amounts to totals to ensure accountability of transactions; submits to accounts receivable/banking section and appropriate departments.

Prepares monthly reports; oversees records management; establishes and maintains files; establishes procedures and controls for administrative operations; establishes procedures and controls for intake of construction plans; prepares correspondence, reports and other items; responds to requests from the public.

Establishes and promotes effective working relationships with the public, municipal officials, and other employees through diplomatic communication and processing of inquiries and complaints.

Schedules meetings, appointments, and other events; completes daily time/activity reports; composes, edits, and/or prepares correspondence, reports, and administrative forms, sometimes of a confidential nature.

Performs related work as required.

Knowledge, Skills & Abilities

Considerable knowledge of: Florida Building Code submittal requirements for construction documents; business English and mathematics; rules, regulations, procedures, and functions of assigned area; standard office practices, procedures, and equipment; effective customer service techniques; practices and procedures of cashiering; computer equipment and related application software packages

Working knowledge of: practices and procedures of permit, plan review and inspection processing; contractor licensing; municipal codes and ordinances; municipal organizations, programs, and policies.

Ability to: assign, supervise, and review the work of subordinate employees; train subordinate employees and evaluate work performance and progress fairly and effectively; prepare clear and concise reports and perform complex records keeping tasks; read applicable building, flood control and energy code submittals; perform basic mathematical calculations with speed and accuracy; operate a personal computer; establish and maintain effective working relationships with the general public, municipal, and other employees..

Minimum Qualifications

Graduation from an accredited college with a bachelor’s degree in business administration, construction technology, or a related field, with five (5) years experience in administrative or technical work to include three (3) years experience in permit processing and support activities and three (3) years supervisory experience.

Licenses or Certifications

Possession of or ability to obtain International Code Council Certified Permit Technician certification and FEMA Floodplain Management Certification. A valid Florida driver’s license required.

Note: Applicants selected for employment must obtain all certifications within twenty-four (24) months of the date of employment.


Employees may be required to work rotating shifts, including nights, weekends, holidays and overtime as needed. During periods when the Mayor issues an emergency declaration for the City of Tampa, all employees may be required to work in preparation, response or recovery activities related to the stated emergency.

CLASS: 264500; EST: 8/8/2013;