City of Tampa

Lead Client Facilitator (#264010) 028

$27.40-$38.96 Hourly / $4,749.33-$6,753.07 Monthly / $56,992.00-$81,036.80 Yearly


This is responsible lead customer service and technical work involving issuance of residential and commercial building permits.

Nature Of Work

Employees in this class are responsible for performing lead tasks of more than average difficulty while maintaining the standard Client Facilitator workload.  The employee plays a key role in the facilitation of multiple residential and commercial projects as they make their way through plan intake, providing the first level of support for all customers (phone, e-mail and walk-ins); issuance of residential and commercial construction permits such as building, plumbing, fire, mechanical, electrical, site clearing, and paving; complex record keeping; administrative and financial activities; and, related support duties. The exercise of reasonable initiative and independent judgment is required in the interpretation of permitting requirements and regulations. Because public contact is an integral part of the job, employees are required to exercise considerable tact and courtesy. Work is performed under general supervision with assistance available from higher level technical personnel in dealing with problems and technically demanding questions and is reviewed through observation and spot checking of documents processed and permits written.

Examples of Duties

Acts as lead worker and assists in the review, evaluation and delegation of subordinate work assignments.

Serves as a liaison on high profile projects between the customer and the City of Tampa at the permit intake level; assists clients by providing specialized guidance on required submittal documentation to ensure successful progression into the plan review stage; facilitates problem resolution during project intake. Reviews work for accuracy and adherence to standard procedures; prepares and submits work schedules, ensuring that all positions are covered and suspense dates are met; assists other staff with any questions or problems concerning duties and responsibilities.

Prepares and submits proposed standard operating procedures for assigned areas; collects information, prepares and presents written and oral reports; makes independent decisions and resolves problems when immediate supervisor is unavailable; assists with the assessment of training needs and provides training to staff. 

Accepts applications and required documents submitted for approval prior to issuance of residential and commercial building permits; verifies documents to ensure that such requirements as value, legal description, address, contractor, explanation of work to be done, fire limits, engineer or architect’s seal, and Historical/Business District approval are complete and included; computes square footage of work to be done; prepares routing sheets to accompany plans which are submitted for approval; verifies and completes applications and issues permits for new construction, repair, remodeling, signs, roofing, house moving, demolition, site clearing, and tree removal; performs administrative functions such as document copies, Certificates of Occupancy, electrical power releases and related duties; calculates permit and administrative fee payments based upon an established fee schedule; collects monies due city. 

Checks contractor’s license for work scope allowed under City of Tampa Interlocal Agreement; refers contractors to website and helps with problems that arise.

Reviews applications for historical buildings and zoning for demolition permits; calculates transportation impact fees for residential projects.

Determines Federal Emergency Management Agency (FEMA) flood zone information provided and ensures that a survey is attached and that application for post construction elevation certificate is filled out to be completed prior to issuance of certificate of occupancy.

Issues Fire Marshal related permits; assists customers with Internet permits.

Schedules inspections and maintains all relevant records.

Operates a computer to prepare correspondence, issue permits, create and maintain records and reports.

Performs related work as required.

Knowledge, Skills & Abilities

Considerable knowledge of: Standard office practices and procedures; administrative skills; Microsoft Office applications.

Some knowledge of: Basic building construction; construction permitting.

Ability to: Train subordinate employees and evaluate work performance and progress fairly and effectively; plan, lead, and coordinate work of a team; establish and maintain effective working relationships with other employees and the public; perform basic mathematical calculations with accuracy.

Minimum Qualifications

Graduation from an accredited college with an associate’s degree in building construction, business administration, or related field and five (5) years of experience in permit processing, administrative and support activities; or graduation from an accredited college with a bachelor’s degree, and three (3) years of permit processing, administrative and support activities.  

Licenses or Certifications

Possession of an International Code Council Certified Permit Technician certification and Certified Floodplain Manager certificates. Possession of a valid Florida driver’s license required.

CLASS: 264010; EST: 10/14/2021 11:52:00 AM; REV: 10/14/2021 11:52:00 AM;