City of Tampa

Client Facilitator III (#264003) 027

$26.36-$37.51 Hourly / $4,569.07-$6,501.73 Monthly / $54,828.80-$78,020.80 Yearly


Bargaining unit position.

Nature Of Work

Employees in this class serve in a lead capacity and are responsible for performing tasks of more than average difficulty in: the facilitation of multiple residential and commercial construction projects as they make their way through plan intake, providing the first level of support for all customers (phone, e-mails and walk-ins); issuance of residential and commercial permits such as building, plumbing, fire, mechanical, electrical, site clearing, and paving; complex record keeping; administrative and financial activities; and, related support duties. The exercise of reasonable initiative and independent judgment is required in the interpretation of permitting requirements and regulations. Because public contact is an integral part of the job, employees are required to exercise considerable tact and courtesy. Work is performed under general supervision and is reviewed through observation and spot checking of documents processed and permits written.

Examples of Duties

Acts as lead worker and assists in the review, evaluation and delegation of subordinate work assignments. 

Determines resources needed for projects and ensures timely responses are returned to requests.

Assists the supervisor with identifying training needs and resources; provides training to staff as directed by supervisor. 

Serves as a liaison on high profile projects between the customer and the City of Tampa at the permit intake level; assists clients by providing specialized guidance on required submittal documentation to ensure successful progression into the plan review stage; facilitates problem resolution during project intake. 

Accepts applications and required documents submitted for approval prior to issuance of residential and commercial building permits; verifies documents to ensure that such requirements as value, legal description, address, contractor, explanation of work to be done, fire limits, engineer or architect’s seal, and Historical/Business District approval are complete and included; computes square footage of work to be done; prepares routing sheets to accompany plans which are submitted for approval; verifies and completes applications and issues permits for new construction, repair, remodeling, signs, roofing, house moving, demolition, site clearing, and tree removal.

Performs administrative functions such as document copies, Certificates of Occupancy, electrical power releases and related duties; calculates permit and administrative fee payments based upon an established fee schedule; collects monies due city;  checks contractor’s license for work scope allowed under City of Tampa Interlocal Agreement; refers contactors to website and helps with problems that arise; reviews applications for historical buildings and zoning for demolition permits; calculates transportation impact fees for residential projects. 

Verifies that grade and fill applications have been completed for the Stormwater Management Division; in flood areas, determines Federal Emergency Management Agency (FEMA) flood zone information provided and ensures that a survey is attached and that application for post construction elevation certificate is completed prior to issuance of certificate of occupancy. 

Issues Fire Marshal related permits; assists customers with Internet permits.  Inputs, updates and maintains projects for Plan Review Coordination and scheduling; tracks all plans review assignments and notifies customers of plan review status; prepares plans for storage; reviews and inspects building and site plans and documents for accuracy on all additions, screen enclosures and/or accessory buildings to determine compliance with city code; schedules inspections and maintains all relevant records. 

Operates a computer to prepare correspondence, issue permits, create and maintain records and reports.  

Performs related work as required.

Knowledge, Skills & Abilities

Considerable knowledge of: standard office practices and procedures; administrative skills; Microsoft Office applications.

Some knowledge of: basic building construction.

Ability to: establish and maintain effective working relationships with other employees and the public; perform basic mathematical calculations with accuracy.

Minimum Qualifications

Graduation from an accredited college or university with an associate’s degree in building construction, business administration, or related field and five (5) years of experience in permit processing or related support activities (drafting, surveying, blueprint reading or other construction technology.

Licenses or Certifications

Possession of an International Code Council Certified Permit Technician certification and Floodplain Manager certification required.

Possession of a valid Florida driver’s license required.

CLASS: 264003; REV: 3/1/2021;