$29.04-$43.47 Hourly / $5,033.60-$7,534.80 Monthly / $60,403.20-$90,417.60 Yearly
Plans, conducts, and participates in major studies of municipal organization components and their functions in order to assist in the design, development, and recommend improvements to policies, procedures, organizational structures, work methods, forms, workflows, and other management tools; makes recommendations on new, improved or modified business operations related directly to departmental functions; train affected personnel in the use of the various data and procedures in developing reports.
Acts as the Accela Financial lead; researches and assists with financial issues; performs refunds; acts as the primary liaison to Budget and Accounting and external agencies for Accela financial issues; creates and delivers financial reports for the division managers and external agencies.
Provides support for the department business operations; performs day-to-day support; creates and maintains Accela workflows, custom fields and other related Accela functions; continuously looks for business operations improvement and streamlining opportunities.
Trains new department employees and provides refreshers courses for employees on department business operations.
Collects and analyzes data through observation; coordinates business projects; creates and reviews business documentation; implements enhancements to meet the department’s overall core mission and objectives; analyzes department’s business operations to determine possible improvements in related forms, reports and documentation.
Assists in the creation of optimization programs; creates and maintains business process flows of all department activities and suggests areas for improvement and efficiency; makes independent decisions and resolves problems in absence of immediate supervisor.
Prepares and presents written and/or oral reports of findings to supervisor and affected managerial personnel; trains affected personnel in the application of new business operations and procedures; monitors implementation and conducts follow-up studies to determine compliance with the new system and evaluate its performance.
Assists in the creation of strategic presentations on optimization methods and best practices; assists in the creation of long term strategic objective and vision; continuously streamlines processes; creates and maintains long term business relationships with business partners.
Creates and maintains department-wide reports to optimize information available to each division; creates and maintains a department-wide Standard Operating Procedure program; assists in the creation and maintenance of service goals and performance standard metrics (KPIs); creates meaningful strategic reports; creates training documentation; defines and facilitates customer training and outreach programs; creates training programs for all department employees.
Performs related work as required.
Considerable knowledge of: municipal organization and administration; governmental and general procurement methods and practices; the principles, ethical standards, and priorities of government purchasing; municipal purchasing laws, City Charter, City Code, regulations, and procedures.
Working knowledge of: economic and financial principles; principles of organization and management; land planning activities and development regulations; personal computer operating systems, software (including Excel, Access, and Crystal Reports), hardware and peripheral devices.
Ability to: collect and analyze data, document procedures and processes, and draw sound conclusions; formulate, organize and present recommendations and implementation methods in a clear and concise manner; train user personnel in systems and procedures; prepare and present oral and written reports; establish and maintain effective working relationships with other employees and managerial personnel.