City of Tampa

This is responsible technical work involving research, assessment, planning and implementation for a broad spectrum of community engagement and diversity initiatives.

This highly visible position with diverse responsibilities requires an experienced, motivated, and innovative individual to coordinate actionable methods for increasing civic engagement, while leveraging City services to enhance stakeholders’ quality of life. Tasks are of more than average difficulty and require significant tact, diplomacy and discretion in all interactions. Working under general supervision, employee is required to exercise reasonable independent judgment and initiative in coordinating activities, responding to or initiating various exchanges with the public. Position requires performing work on weekends and during irregular hours. Work is reviewed while in progress through observation, and upon completion through reports submitted, public response, results obtained, and content produced.

Actively foster working relationships with key groups, civic leaders, influencers and individuals in the community; continually promote various programs, opportunities and initiatives through networking and community involvement to create interest in city offerings.  

Promote the city at a variety of culturally diverse community events to highlight city programs, services and as a preferred employer; support job fairs as a City of Tampa representative; conduct college campus visits and establish relationships with career centers, alumni groups and various organizations.

Assist with developing and executing strategies to attain broader civic engagement and awareness in support of organizational goals, while enhancing public trust. Includes researching, designing, implementing and evaluating innovative outreach services and experiences for year-round strategic engagement involving internal and external stakeholders.

Support and promote the City’s workforce development efforts; may attend workforce development events; directs businesses to appropriate resources to establish workforce partnerships for the benefit of local citizens.

Promotes and creates awareness of City business opportunities for women/minority owned businesses within the community; directs businesses to appropriate City resources.

Define and track consistent data-driven diversity metrics and goals; analyze results and adapt strategy accordingly.

Establishes effective working relationships with internal departments and consults with appropriate representatives to support diversity enhancements and awareness; gains an in-depth knowledge of the nature departments; researches and recommends best practices for diversity and inclusion.

Represent the City in a positive and effective manner; make presentations; attend meetings and events; participate in community and professional organizations as a representative of the City.

Convey complex issues, events and concepts in succinct, easy-to-understand language in verbal and written formats.

Collaborate with City departments and the community to share concerns and reactions; track concerns and resolutions; escalate issues when necessary.

Monitor emerging technologies and methods related to community engagement; develop specific outreach strategies to reach diverse, and hard to reach populations who require assistance in connecting with City services and programs.

Recruits, trains and places community volunteers to assist with strategic initiatives.

Prepares monthly activity reports, quarterly and annual reports reflecting program achievements.

Performs related work as required.

Develop and drive results in a broad and diverse pipeline of prospective talent using a variety of methods to include social media.

Considerable knowledge of: conducting effective outreach to diverse communities; modern office practices, procedures, and equipment; Business English, spelling, and grammar.

Working knowledge of: municipal government operations and relationship to service delivery; social media platforms, organization and management principles and practices.

Ability to: write and speak clearly and succinctly in a variety of communication settings; plan and conduct effective informational and promotional activities; blend people into teams when needed and to foster open dialogue and build consensus; establish and maintain effective working relationships with City officials and employees, business, civic, neighborhood and educational groups, and the general public, including vulnerable populations; diffusing potentially difficult situations in a manner suitable for all parties involved; handle sensitive issues effectively, courteously, and tactfully; treat all individuals with dignity and respect; operate a small/medium sized vehicle.

Skill in: research and analytics; public speaking; organization; planning; audio/visual production; computers; MS Office; and various digital technologies.

Graduation from an accredited college or university with a bachelor’s degree in human relations, human resources, communications, public relations, public or business administration or a related field and two (2) years of experience in diversity and inclusion, community outreach, urban planning or similar experience.

Possession of a valid Florida driver’s license required.

Employees may be required to work rotating shifts, including nights, weekends, holidays and overtime as needed. During periods when the Mayor issues an emergency declaration for the City of Tampa, all employees may be required to work in preparation, response or recovery activities related to the stated emergency.