City of Tampa

Community Engagement Specialist (#211730) N26

$22.12-$33.18 Hourly / $3,834.13-$5,751.20 Monthly / $46,009.60-$69,014.40 Yearly


Introduction

This is moderately responsible technical work involving neighborhood and community relations.

Nature Of Work

An employee in this class is responsible for providing technical assistance and guidance to neighborhood stakeholders in the development of action strategies to leverage City services and enhance the quality of life. Tasks are of average difficulty and include considerable personal interaction with residents, City department personnel, corporate partners and social/civic organizations requiring tact, diplomacy and discretion. Working under general supervision, employee must exercise some initiative and independent judgment when resolving/referring inquiries and concerns from the public. Position requires performing work on the weekends and during irregular hours. Work is reviewed while in progress through observation, and upon completion through reports submitted, public response, results obtained, and content produced.

Examples of Duties

  • Receives and records inquiries, complaints, concerns and requests via phone calls, emails, mail, and walk-ins and from attendance and participation at neighborhood association meetings; handles such matters directly where feasible by disseminating information on existing city programs, processes, and services; tracks citizen inquiries through specialized applications; tracks departmental responses to action/response requests to neighborhood needs and concerns to ensure the city is responsive to those needs; seeks to coordinate timely interdepartmental cooperation where necessary to effectively respond to neighborhood and community concerns.
  • Serves as a resource to the general public, responding to inquiries and providing information on the various types of departmental services, programs and projects.
  • Becomes acquainted with the citizens residing and working in neighborhoods throughout the city in an effort to gain awareness of the history, culture and challenges that exist within each predefined location; forwards information gathered from citizens to appropriate City department for action.
  • Educates civic and community groups regarding departmental function and the various services/programs offered. This may include scheduling public speaking engagements or neighborhood meetings.
  • Completes special projects as assigned, working on a wide variety of administrative, professional, and community issues and problems ranging from simple to medium complexity.
  • Coordinates and promotes community meetings, programs and services designed to enhance the quality of life in City neighborhoods, including providing information on current issues and initiatives, assisting neighborhoods in setting goals and objectives, and utilizing City and community agency resources.
  • Maintains current database of community and business contacts; updates as necessary.
  • Performs clerical work and coordinates activities to relieve supervisor of details; establishes, maintains, and monitors municipal or department records, files and accounts; handles confidential documents according to procedures in order to maintain their security; may assist in preparation and control of annual budgets; may be responsible for preparation of documents, deposits, accounts, payroll, employee forms, summaries, and reports; orders, verifies, stores, and distributes office supplies, forms, and equipment; maintains physical inventory; prepares property control forms for fixed assets, etc.
  • Prepares monthly activity reports, quarterly and annual reports reflecting the department productivity.
  • Performs related work as required.

Knowledge, Skills & Abilities

Working knowledge of: business English, spelling, grammar, and arithmetic; municipal organization; City of Tampa geographical area and demographics.

Ability to: establish and maintain effective working relationships with city officials, department representatives, members of community groups, and the general public; write and speak clearly and concisely in a variety of communication settings; deal with public relations problems effectively, courteously, and tactfully; be flexible in dealing with diverse audiences; evaluate information, draw sound conclusions, and prepare and submit oral and written reports; maintain files and databases.

Skill in: planning, marketing and coordinating neighborhood meetings; computers, MS Office and various digital technologies.

Minimum Qualifications

Graduation from an accredited college or university with a bachelor’s degree in communications, public relations, journalism, marketing, public or business administration or a related field and 6 months of experience in community outreach, community engagement, or similar experience.

Licenses or Certifications

Possession of a valid drivers license required.

Examination

Evaluation of education and experience. Drug testing is included in all pre-employment processing.

Comments

Employees may be required to work rotating shifts, including nights, weekends, holidays and overtime as needed. During periods when the Mayor issues an emergency declaration for the City of Tampa, all employees may be required to work in preparation, response or recovery activities related to the stated emergency.

CLASS: 211730; EST: ; REV: ;