City of Tampa
Community Engagement Specialist (#211730) N26
$27.11-$40.66 Hourly / $4,699.07-$7,047.73 Monthly / $56,388.80-$84,572.80 Yearly
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This is moderately responsible technical work involving
neighborhood and community relations.
Nature Of Work
An employee in this class
is responsible for providing technical assistance and guidance to neighborhood
stakeholders in the development of action strategies to leverage City services
and enhance the quality of life. Tasks are of average difficulty and include
considerable personal interaction with residents, City department personnel,
corporate partners and social/civic organizations requiring tact, diplomacy and
discretion. Working under general supervision, employee must exercise some
initiative and independent judgment when resolving/referring inquiries and
concerns from the public. Position requires performing work on the weekends and
during irregular hours. Work is reviewed while in progress through observation,
and upon completion through reports submitted, public response, results
obtained, and content produced.
Examples of Duties
Receives and records inquiries, complaints, concerns and requests
via phone calls, emails, mail, and walk-ins and from attendance and
participation at neighborhood association meetings; handles such matters
directly where feasible by disseminating information on existing city programs,
processes, and services; tracks citizen inquiries through specialized
applications; tracks departmental responses to action/response requests to
neighborhood needs and concerns to ensure the city is responsive to those
needs; seeks to coordinate timely interdepartmental cooperation where necessary
to effectively respond to neighborhood and community concerns.
Serves as a resource to the general public, responding to inquiries and
providing information on the various types of departmental services, programs
and projects.
Becomes acquainted with the citizens residing and working in neighborhoods
throughout the city in an effort to gain awareness of the history, culture and
challenges that exist within each predefined location; forwards information
gathered from citizens to appropriate City department for action.
Educates civic and community groups regarding departmental function and the
various services/programs offered.
This may include scheduling public speaking
engagements or neighborhood meetings.
Completes special projects as assigned, working on a wide variety of
administrative, professional, and community issues and problems ranging from
simple to medium complexity.
Coordinates and promotes community meetings, programs and services designed to
enhance the quality of life in City neighborhoods, including providing
information on current issues and initiatives, assisting neighborhoods in
setting goals and objectives, and utilizing City and community agency
resources.
Maintains current database of community and business contacts; updates as
necessary.
Performs clerical work and coordinates activities to relieve
supervisor of details; establishes, maintains, and monitors municipal or
department records, files and accounts; handles confidential documents
according to procedures in order to maintain their security; may assist in
preparation and control of annual budgets; may be responsible for preparation
of documents, deposits, accounts, payroll, employee forms, summaries, and
reports; orders, verifies, stores, and distributes office supplies, forms, and
equipment; maintains physical inventory; prepares property control forms for
fixed assets, etc.
Prepares monthly activity reports, quarterly and annual reports reflecting the
department productivity.
Performs related work as required.
Knowledge, Skills & Abilities
Working knowledge of: business English, spelling, grammar, and
arithmetic; municipal organization; City of Tampa geographical area and
demographics.
Ability to: establish and maintain effective working relationships with city
officials, department representatives, members of community groups, and the
general public; write and speak clearly and concisely in a variety of
communication settings; deal with public relations problems effectively,
courteously, and tactfully; be flexible in dealing with diverse audiences;
evaluate information, draw sound conclusions, and prepare and submit oral and
written reports; maintain files and databases.
Skill in: planning, marketing and coordinating neighborhood meetings;
computers, MS Office and various digital technologies.
Minimum Qualifications
Graduation from an accredited college or university with a bachelor’s
degree in communications, public relations, journalism, marketing, public or
business administration or a related field and 6 months of experience in
community outreach, community engagement, or similar experience.
OR
An equivalent combination of education (not less than possession of a high school diploma/GED), training and experience that would reasonably be expected to provide the job related competencies noted above.
Licenses or Certifications
Possession of a valid drivers license required.
Examination
Evaluation of education and experience. Drug testing is included in all pre-employment processing.
Comments
Employees may be required to work rotating shifts, including nights, weekends, holidays and overtime as needed. During periods when the Mayor issues an emergency declaration for the City of Tampa, all employees may be required to work in preparation, response or recovery activities related to the stated emergency.
CLASS: 211730;