City of Tampa

Parks and Recreation Administrative Support Technician (#106950) 024

$19.45-$27.72 Hourly / $3,371.33-$4,804.80 Monthly / $40,456.00-$57,657.60 Yearly


Nature Of Work

The selected applicant will be responsible for all aspects of RecTrac and WebTrac including maintenance and upkeep of the systems.  

Examples of Duties

Creates accurate representation of RecTrac and WebTrac modules and how they interface with other business systems such as facility services, programming, finance, communications and T&l management.

Creates and maintains consistent standards of coding, entry and style for all products managed through the RecTrac and WebTrac databases.

Establishes and maintains systems for management of customer household data.

Reviews modules recommended for upgrades, integration or retirement.

Maintains, modifies, and/or updates RecTrac database in response to software upgrades, or changes in policies, procedures, seasonal activities, or fees.

Ensures that each module functions accurately and conveniently through a variety of hardware and software system upgrades.

Ensures that changes are approved, consistent and coordinated with established practices. Administers annual and seasonal updates.     

Ensures customer receipts, transaction forms and follow-up communications have current, professional and accurate content.

Confirms that all changes are consistent with Finance staff and required reporting functions.

Provides training and updates to RecTrac users to ensure consistent and timely execution of data entry,     transactions and reporting while maintaining the integrity of the database.

Ensures all data entry staff are trained on style and coding guidelines.

Provides training to staff throughout the department.

Provides education and guidance for report generation.

Maintains a thorough understanding of recreation facility and program services, remains informed of updates, changes, and any other relevant information, and integrates this knowledge into the implementation of the RecTrac database.

Coordinates with staff to update RecTrac database as a result of annual budget approvals, addition and/or elimination of facilities and services.

Ensures that all content and systems are fully updated and functional.

Works with Fiscal staff ensuring that all products are accurately and consistently represented.

Troubleshoots, processes and implements solutions to tickets generated by the T&l Help Desk.

Maintains timely and thorough communication with T&l staff responsible for RecTrac support.

Maintains thorough and timely communication with users to ensure accuracy of information.

Administers communication content in RecTrac including website content and social media.

Keeps supervisor and other appropriate staff informed of problems or other matters related to efficient utilization of the RecTrac database and RecTrac users. 

Performs other duties as assigned.

Knowledge, Skills & Abilities

Considerable knowledge of: RecTrac or similar database application

Working knowledge of: City of Tampa Parks and Recreations programs

Ability to: prepare and interpret written reports and impart them effectively; maintain proper records; implement appropriate practices, methods, and techniques of parks and recreation maintenance and programming; coordinate with public and private groups to develop partnerships; plan, assign, coordinate, supervise, and review the work of subordinate personnel; establish and maintain effective working relationships with subordinate personnel, peers, representatives of other city departments, and the public.

Skill in: verbal and written communications.

Minimum Qualifications

Graduation from an accredited high school and 3 years experience in customer service in a municipal setting, computer support systems, park and recreation administration, or a related field; or an equivalent combination of education and experience.

Preferred Qualications: Excellent communication skills with extensive experience working in RecTrac or similar database application is strongly preferred. Proficient working on computer, organized, extremely detail oriented, communication and marketing experience a plus. Familiarity with City of Tampa Parks and Recreation programs desired.

Licenses or Certifications

Possession of a valid Florida driver's license required.

Comments

During periods when the Mayor issues an emergency declaration for the City of Tampa, all employees may be required to work in preparation, response or recovery activities related to the stated emergency.

CLASS: 106950; EST: 11/1/2015; REV: 2/13/2018;