City of Tampa

This position is responsible for customer service and technical work involving the issuance of residential and commercial building permits and utility service applications along with other support functions.

Employees in this class are responsible for performing tasks of more than average difficulty, providing the first level of support for all customers (phone, e-mail, walk-ins, and on-line portals); which involve reviewing, analyzing, processing, investigating, and responding to customer concerns, as they relate to residential and commercial construction and utility service activities, as well as providing first level support to citizens in navigating the City’s website and permitting online portal. The exercise of reasonable initiative and independent judgment is required in the interpretation of basic permitting requirements.

Accepts applications and required documents submitted for approval prior to issuance of residential and commercial building permits or utility applications for service; verifies documents to ensure that such requirements as legal description, address, contractor, explanation of work to be done, engineer or architect’s seal; computes square footage of work to be done; verifies and completes applications and releases holds on permit issuance, certificate of occupancy, and certificate of completion for new construction,  remodeling, addition, demolition, and site clearing; calculates, invoices, and collects applicable water fees for commercial and residential projects such as water connection fees, CIAC, capacity, installation, and inspection based upon an established fee schedule.

Performs application completeness reviews for residential projects, accepts applications for utility services, determines applicable utility fees and credits; issues commitments for utility services, reviews plans for compliance with technical standards.

Performs application completeness reviews for commercial projects; accepts applications for utility services, determines applicable utility fees and credits; issues simple meter installations.

Attend Design Review Compliant meetings.

Serves as residential and commercial permitting liaison between the Water Department, the Wastewater Department, the Department of Growth Management, Hillsborough County Development Services, the Hillsborough County Environmental Protection Commission, the Florida Department of Health in Hillsborough County, and the Florida Department of Transportation; receives and processes applications for utility services for residential and commercial projects in order to establish utility services for the project, collect related fees, and place and release holds on building permits.

Reviews closeout documents for completeness and accuracy of developer installed public water facilities projects including review of record drawing PDF and CAD files, transfer of ownership, review of backflow testing compliance, confirm receipt of all water fees, processing of water meter service order sheets.

Creates utility service accounts including customer move ins, initiate and resolve service orders, set utility services, review of utility account history and existing infrastructure, establish location classifications for monthly utility bill; review applications and process applications for portable hydrant meters; confirm correct address for utility account.

Attends Design Review Compliant meetings.

Update City’s GIS database to create utility address points for monthly utility bill.

Provides atlas and as-built information to assists customers, engineers, and developers on the methods and improvements need to provide utility service to proposed projects.

Performs fields visits and site investigations as needed.

Reviews and inspects building, site, and utility plans and documents for accuracy for both commercial and residential projects

Operates a computer to prepare correspondence, issue permits, create and maintain records and reports.

Performs related work as required

Considerable knowledge of: standard office practices and procedures; Microsoft Office applications.

Working knowledge of: utility construction permitting; municipal rules, regulations, and ordinances relating to utility services. Some knowledge of: basic building and utilities construction; state regulations relating to utility services.

Ability to: read and interpret plans and applications, provide guidance to utility application customers; read and comprehend codes and requirements; complete forms and other documents; Read and interpret engineering plans, and specifications; analyze engineering data and draw sound conclusions; develop skill in the use and care of engineering tools; prepare and submit clear, concise reports both orally and in writing. Establish and maintain effective working relationships with other employees, officials, developers, engineers, and the public.

Graduation from an accredited high school or vocational school and two (2) years of customer service or office staff in a construction/permitting setting; OR an equivalent combination of training and experience.

Individuals who have gained experience of permitting/construction in other positions preferred.

Possession of a valid Florida driver’s license is required.

Evaluation of education and experience. Drug testing is included in all pre-employment processing.