$50.82-$79.62 Hourly / $8,808.80-$13,800.80 Monthly / $105,705.60-$165,609.60 Yearly
Maintains a strong partnership with City department managers to ensure that voice and data and technology services performance and availability deliver the information and processing needs for efficient delivery of services; works with business managers and other technology division managers to define how systems and communications-level incidents and problems are tackled and by whom.
Develops and executes plans to test recovery of all critical systems and communications to mitigate, protect and recover after disaster or other threat to continuity of operations.
Develops and executes plans for maintaining the skills required to deliver and support the City’s technical infrastructure and operations.
Leads and fosters discussions with other agencies and product vendors for identifying best practices and implementations of future technical solutions to provide ongoing communications services and reduce total cost of ownership while improving capability and availability to meet departments’ changing business needs.
Defines the relative criticality of different technology and communication services and the metrics for monitoring the performance of these services; defines and executes guidelines, rules and processes for managing and supporting enterprise computer systems and communications.
Performs related work as required.
Considerable knowledge of: end-to-end voice and data computer systems hardware and connecting communications infrastructure; computer and network operations center 24/7 maintenance and operations.
Ability to: understand the demands and constraints of managing technology integration, operations and support, fiscal planning, and client services including call center and field services; communicate clearly and effectively to build strong partnerships with business unit managers and technology providers.