$44.55-$66.82 Hourly / $7,722.00-$11,582.13 Monthly / $92,664.00-$138,985.60 Yearly
Monitors status of open network calls received by the Help Desk; assigns projects and service requests for first and second level network problems to network staff, monitors task completion, and communicates with other city departments regarding the status of network projects and service requests; ensures that required equipment is ordered, delivered and available to support new projects, PC and server upgrades and local area network LAN) expansion; works with other city departments and technical staff to define operational procedures, policies and priorities; schedules 24 hour, 7 day a week network support for mission critical network services; oversees network operations including fault management, isolation, trouble-shooting, and resolution.
Works with city departments to define base level network capacity and volume requirements; coordinates the design and implementation for technology upgrades and new network services.
Supervises a variety of network expansion and technology upgrade projects; leads network section team meetings to ensure network staff are apprised of network operational procedures and priorities; coordinates the installation of PC upgrades, modifications, and other network devices; coordinates server hardware and Network Operating System (NOS) upgrades.
Performs personnel management tasks such as: employee selection; completion of performance evaluations; approval of leave and training requests; participates in the grievance and discipline process as required.
Participates in planning and policy development meetings, makes budgetary recommendations, reviews the network equipment acquisition, disposal and inventory process, and works with other city departments and technical staff to determine network capacity and infrastructure requirements for the City’s LANs.
Performs related duties as required.
Extensive knowledge of: project management; supervisory techniques; network management techniques; network operations procedures and troubleshooting techniques; data network concepts.
Considerable knowledge of: distributed systems; client/server network interdependencies; network documentation software; PC hardware and software configuration; Novell, NT, and multi-protocol networks.
Working knowledge of: information systems and telecommunications technology; Local Area Network (LAN) services; network management software.
Ability to: acquire knowledge of new network technologies; establish and maintain effective working relationships with technical and departmental staff and others; manage large projects; train user and subordinate personnel; coordinate and review the work of others; communicate effectively, both orally and in writing; express oneself clearly and concisely.
Possession of a valid Florida driver's license required.