$36.33-$54.48 Hourly / $6,297.20-$9,443.20 Monthly / $75,566.40-$113,318.40 Yearly
Moves, Adds and Changes (MACS): coordinates and schedules the installation and maintenance of both general use and application specific software with vendors and users; coordinates network installation and upgrades, facilitates departmental relocations by moving LAN and WAN equipment and services; performs cabling audits and certification.
Problem Analysis & Remediation: provides first level support via the Technology and Innovation (T&I) Help Desk for PC’s, printers, file and print servers, and network equipment in both standalone and network environments; determines probable cause for reported network problems and implements or recommends solutions; coordinates problem resolution with users, other technical support staff, and/or external network support providers; makes repairs as appropriate.
Server Installations, Maintenance and Upgrades: installs, monitors and maintains network services, including but not limited to print, file, security, backup, Email, network address translation services (such as DHCP and DNS), gateways for terminal emulation, and other application services for a variety of platforms, including Novell NetWare and Microsoft NT; provides server support including installation of new servers, upgrading existing servers, hardware upgrades for servers, hubs, switches, and other network equipment, operating system upgrades for LAN-based servers (primarily Novell and NT), and system upgrades for mobile computing.
Desktop Support: installs, maintains and provides first level support for PC-based software for a variety of desktop platforms, including Win9.x and NT; installs and supports typical client based software such as NOS client software, database software, MS-Office, Geographic Information Systems, and other specialized software; installs a number of network protocols including SNA, TCP/IP, Netbios and NW Link; supports a variety of transport topologies including frame relay, FDDI, ATM, etc. in both Token Ring and Ethernet topologies.
Server Backup: manages the back-up and data restoration for LAN-based servers on the city’s WAN.
Research and Design: may evaluate new software and services for citywide deployment; may involve network documentation, developing project plans, problem reporting and management, updating of network databases and services or preparing reports.
Leadership and Training: serves as lead worker over lower level technical support staff when installing new network-related software or applying network software patches; trains computer operations staff on the network environment; assists users in utilizing new desktop software, hardware or peripherals.
Performs related work as required.
Considerable knowledge of: hardware and software utilized in the city’s PC LAN network which may include Win 9.x, NT, Novell NetWare and the associated Intel-based hardware platforms.
Working knowledge of: data communication and teleprocessing techniques; typical data processing procedures and terminology; network protocols, including SNA, TCP/IP, Netbios and NW Link; transport topologies including frame relay, FDDI, ATM, etc. in both Token Ring and Ethernet topologies.
Some knowledge of: various PC related software packages, such as word processors, spreadsheets, databases, etc.
Ability to: physically lift and move personal computers and other related equipment as necessary; diagnose problems in a complex network environment and correct them; analyze network equipment and/or software and implement appropriate solutions; train users in operations of the network environment; establish and maintain effective working relationships with users, data processing personnel, and others.
Possession of a valid Florida driver's license required.