is highly responsible work involving coordinating and presenting training
activities for all City departments.
Nature Of Work
employee in this class performs responsible work of more than average
difficulty involving organizing training activities for the Training and Management
Development Division and assisting in conceptualizing, designing and presenting
training material in a classroom setting and online. The employee must be an excellent communicator
with ability to effectively convey complex ideas or instruction to different audiences. Work involves assisting with the tuition
reimbursement program and serving as back-up for processing applications and
completing reimbursement authorizations when needed. Additional tasks include tracking completions
for mandatory trainings, and serving as back-up for updating training content
on the division’s INET web pages. Under
general supervision, the employee will be required to exercise reasonable
initiative and independent judgment in the performance of assigned tasks. Work is reviewed through conferences, observation,
reports submitted, and results obtained.
Examples of Duties
Collaborates with management to identify training needs, schedules appropriate training sessions, oversees and directs seminars, workshops, individual training sessions, webinars and on-demand training resources.
Plans and implements an effective training curriculum to include preparing hard copy training materials, module summaries, slides, videos, and digital presentations. Serves as principal trainer for specialized programs and back-up for Training Manager.
Works with departments to develop competency assessment programs. Utilizes various training methods including on-the-job coaching, performance improvement plans, and soft-skills development in interpersonal skills.
Trains and guides new employees as needed. Utilizes excellent time management and organizational skills in the accomplishment of duties.
Evaluates ongoing programs to ensure they reflect changes needed to stay current, and monitors new trends and tools in talent development. Extensive use of learning management system (LMS) to design content, pull rosters and reports, and open and close classes for enrollment.
Assists in the creation and modification of training forms, assists in compiling annual and semi-annual training reports for division’s historical data and other reports upon request by departments and divisions. Contributes to the overall developing of key metrics to measure effectiveness.
Tracks attendance for mandatory trainings and works with division technician to ensure compliance and manage make-up sessions.
Reviews biweekly tuition reimbursement applications for accuracy in both paper copy and database, and approves authorizations for reimbursement.
Performs related work as required.
Knowledge, Skills & Abilities
Considerable knowledge of: effective training principles, techniques, and methods. Knowledgeable in the science of emotional intelligence and emotional quotient.
Ability to: effectively communicate, both verbally and in writing; present data in tabular and graphic formats; coordinate and manage multiple projects simultaneously; establish and maintain effective working relationships with people at all levels in the organization; work with various platforms to deliver training offerings.
Skill in: mastering the full training cycle, strong project management, use of Windows and Microsoft Office programs.
Graduation from an accredited college or university with a bachelor’s degree in human resources management, education, psychology, or sociology with three (3) years of experience in development, coordination or oversight of training activities; or Graduation from an accredited college or university with an associate's degree in human resources management, education, psychology, or sociology with five (5) years of experience in development, coordination or oversight of training activities. Extensive knowledge of instructional design theory and learning principles. Proven ability to master the full training cycle.
Licenses or Certifications
Possession of a valid driver’s license. CPLP or other training certifications desirable.
Employees may be required to work rotating shifts, including
nights, weekends, holidays and overtime as needed. During periods when the
Mayor issues an emergency declaration for the City of Tampa, all employees
may be required to work in preparation, response or recovery activities
related to the stated emergency.