City of Tampa

Cemetery Coordinator (#043000) 027

$24.07-$34.26 Hourly / $4,172.13-$5,938.40 Monthly / $50,065.60-$71,260.80 Yearly


Introduction

This is highly responsible work involving the management and maintenance of cemetery grounds and operations.  Bargaining unit position.

Nature Of Work

An employee in this class performs highly responsible administrative work of considerable difficulty in coordinating all activities and overseeing employees engaged in the maintenance and upkeep of municipal grounds and buildings of four cemeteries. Under direction, the employee performs duties requiring considerable initiative and independent judgement when consulting with families and making burial arrangements, coordinating burials with other funeral service providers, monitoring and reporting collection of revenues, preparing reports, and administering contracts. Extensive public contact is required and tact, discretion, and courtesy are extremely important in dealing with customers in stressful situations. Work is reviewed through conferences, observations, reports submitted, and results achieved.

Examples of Duties

Coordinates interments with funeral directors and funeral homes; responsible for marking grave locations for monument companies, funeral homes and visitors; receives burial transit permits, and cremation certificates; verifies information for genealogy research database; forwards interment related information to Vital Statistics via City Clerk; prepares all deeds, ownership cards, burial notices and burial cards. maintains plat maps of all cemeteries.

Is responsible for lot purchases and related sales transactions; assesses and collects fees mandated by city ordinance.

Prepares monthly report of burials and monies collected; monitors security logs and prepares all invoices for payment.

Inspects cemeteries prior to, during, and upon completion of events to ensure cemetery is clean, user requirements are met, and to prevent vandalism and other damage to cemetery; reviews daily inspection reports and coordinates maintenance and/or repairs i.e. water leaks, fallen trees, etc; attends and organizes pre/post bid meetings on cemetery contracts including mowing as required.

Responds to citizen complaints and inquiries, and initiates corrective action as needed; communicates with citizens, media reps, City staff, requestors of information and customers; analyzes problems, and plans and develops alternatives and solutions; when dealing with bereaved families, ensures interactions are tactful, full of compassion, and diplomatic; responds to City of Tampa Message Center inquiries.

Performs related work as required.

Knowledge, Skills & Abilities

Considerable knowledge of: operation, services and activities of a cemetery program; current laws and regulations and City policy pertaining to records and cemetery management; basic mathematics; supervisory methods and practices.

Working knowledge of: occupational hazards and safety practices related to the area of cemetery operations; computer operation.

Ability to: read and interpret plat maps; plan, assign, direct, oversee, and review the work of contract employees; establish and maintain effective working relationships with the public and city personnel; prepare clear and concise written reports and correspondence; maintain records; communicate orally.

Minimum Qualifications

High school and five (5) years of customer service experience including six (6) months of research/sales experience preferably with experience in operating and maintaining cemeteries; or an equivalent combination of training and experience. Clerical skills and knowledge of personal computers are required.

Licenses or Certifications

Possession of a valid Florida driver’s license.

Comments

Employees may be required to work rotating shifts, including nights, weekends, holidays and overtime as needed. During periods when the Mayor issues an emergency declaration for the City of Tampa, all employees may be required to work in preparation, response or recovery activities related to the stated emergency.

CLASS: 043000; EST: 8/13/2013; REV: 3/1/2021;