City of Tampa

Water Distribution & Consumer Services Manager (#003695) MG

$44.18-$69.24 Hourly / $7,657.87-$12,001.60 Monthly / $91,894.40-$144,019.20 Yearly


This is highly responsible administrative, technical, and professional work in managing the city’s water distribution system and consumer services.

Nature Of Work

Under administrative direction, an employee in this class is responsible for managing and leading the Distribution and Consumer Services Division. Work is of unusual difficulty and involves the application of extensive initiative and independent judgment in directing and supervising the continuous operation and maintenance of the system as well as establishing service levels; recommending staff levels and expertise of staff; and, recommending projects that meet current and future municipal water distribution needs. Additionally, the employee directs billing, credit, collections, and customer relations for all city utilities. Work is reviewed through conferences, reports submitted, and results achieved. Appointed position; employee serves at the pleasure of the Mayor.

Examples of Duties

Maintains focus and performance by providing leadership to the management team and division; functions as the ultimate authority when necessary; coaches and motivates other team members and supervisors; facilitates group; identifies problems in early stages; makes timely decisions; evaluates performance of the division; monitors and demonstrates continuous improvement.

Plans, develops, coordinates, and directs the efficient and safe operation and maintenance of the municipal water transmission and distribution system, including installation, repair and maintenance activities relative to water mains, meters, fire hydrants, valves, etc.; directs preparation of specifications for equipment and facilities as needed for water transmission and distribution; monitors field construction by departmental personnel.

Directs planning, scheduling, and monitoring of the annual work management program; works with consulting and department engineers with respect to planning extensions, improvements, maintenance programs, and upgrades to the distribution system; oversees development, presentation and implementation of long and short range programs.

Directs consumer services to assure: proper billing and collection for services; processing of requests for service turn-ons, turn-offs and account transfers; effective and timely responses to customer billing inquiries; and, collection of delinquent accounts.

Directs meter reading section in: reading water, sewer and private well meters; turning water services on and off; disconnecting services to delinquent accounts; and, inspecting meters for leaks and other irregular conditions.

Ensures effective two-way communication throughout the organization; communicates with City administration; serves as intergovernmental and intradepartmental liaison.

Confers with Water, Wastewater, Solid Waste and other city units regarding utilities matters including allocation of revenues to appropriate Enterprise Funds.

Performs strategic planning; provides input into and manages the division budget; reviews personnel actions.

Demonstrates cultural improvement through an annual cultural assessment; performs biannual review with supervisors; schedules face-to-face meetings with all personnel.

Performs related work as required.

Knowledge, Skills & Abilities

Advanced knowledge of: building and directing teams; regulatory requirements; cost/benefit analysis.

Intermediate knowledge of: the organization; budgeting; performance management.

Intermediate ability to: motivate; maintain external focus.

Advanced skill in: communication; facilitation; problem solving; decision making; interpersonal relations.

Intermediate skill in: coaching; delegation; managing diversity; conflict resolution.

Basic skill in: computers.

Personal Characteristics: approachability; compassion, composure; decisiveness; ethics and values.

Areas of Accountabilities: demonstrates cultural improvement through annual cultural assessment; bi-annual review with team leaders; number of face-to-face meetings with all personnel; timelines of decisions; monitors and demonstrates continuous improvement; identifies problems in early stages; demonstrates and monitors compliance of service level agreements.

Minimum Qualifications

Graduation from an accredited college or university with a bachelor’s, preferably a master’s degree, in engineering, business or public administration or environmental science and seven (7) years of progressively responsible experience in water distribution system operations, construction and maintenance, including three (3) years of experience in supervision or management; or an associate’s degree in engineering, business or public administration or environmental science and nine (9) years of progressively responsible experience in water distribution system operations, construction and maintenance, including three (3) years of experience in supervision or management

Licenses or Certifications

Registration as a professional engineer in the State of Florida is preferred.

Possession of a valid Florida drivers license required.


During periods when the Mayor issues an emergency declaration for the City of Tampa, all employees may be required to work in preparation, response or recovery activities related to the stated emergency.

CLASS: 003695; EST: ; REV: ;