$15.64-$22.23 Hourly / $2,710.93-$3,853.20 Monthly / $32,531.20-$46,238.40 Yearly
Receives payments for a variety of municipal services such as utilities, occupational licenses, and building and other permits and processes; balances cash/check receipts, types of transactions, and related payment amounts to totals recorded by cash register to ensure accountability of transactions; makes deposits of monies collected from all facilities.
Receives requests for assistance and/or information regarding municipal services from the public in person or by telephone; answers questions concerning such matters as water, sewer and garbage rates, rate increases, procedures and costs for setting up new utility accounts, procedures for obtaining lawn watering credits, amounts of previous billings, and possible reasons for high bills; solicits information necessary to open, transfer, adjust and close utility accounts; completes forms necessary to generate work orders for service turn-ons, turn-offs and transfers, meter final reads, re-reads and tests, and other utility services; completes forms necessary to generate such actions as billing address and account name changes, or garbage bill adjustments for vacant units; prepares duplicate bills for customers, reviewing records to determine amount owed.
Receives questions/complaints regarding billing in person, by mail and telephone; records name, address, telephone and account number, and nature of complaints and refers to inspectors for action; solicits information, such as age and number of occupants in house, necessary to determine eligibility for elderly discount on billing; completes forms to establish account discounts and makes appropriate notes in files; establishes garbage only accounts; attempts to trace delinquent fees; notifies customers about delinquent accounts to secure payments.
Follows up with citizens to determine whether services were satisfactory.
Reviews license fee collection receipts, daily and monthly activity reports, and other reports submitted by inspectors; ensures that documentation is complete and appropriate action was taken.
Requests impounding of vehicles with excessive delinquent parking tickets to comply with regulations and achieve collection of fines; receives, records, and investigates code violation complaints.
Receives requests by telephone for building, mechanical, and other inspections; records requests and dispatches by radio to appropriate inspector; transmits information between homeowners, contractors, and inspectors regarding special instructions, complaints, and results of inspections.
Types or uses computer to prepare correspondence, memoranda, reports and other materials, and to maintain records from copy, rough draft or general instructions; composes routine correspondence from instructions and established guidelines; provides clerical support to higher level employees in performing general office operations, such as filing, maintaining logs and records; serves in place of such employees in their temporary absence.
Delivers, distributes, and collects mail, supplies, and other materials; operates adding machines/calculators to perform mathematical calculations; operates copier, microfiche viewer, on-line computer terminal, computerized cash register, or base unit radio.
Performs related work as required.
Working knowledge of: effective customer service practices and techniques; office records keeping practices and methods; standard office practices, procedures and equipment usage; business English and the rules and accepted practices of grammar and composition.
Ability to acquire working knowledge of: the services, functions, established policies and procedures of the department or area to which assigned and to make routine decisions in accordance with same.
Ability to: maintain records and files and prepare routine reports; communicate effectively with persons of diverse socio-economic backgrounds; understand and follow oral and written instructions; establish and maintain effective working relationships with other employees and the general public.