City of Tampa

Customer Service Clerk I (#001100) 014

$15.00-$22.55 Hourly / $2,600.00-$3,908.67 Monthly / $31,200.00-$46,904.00 Yearly


This is beginning level customer service work.  Bargaining unit position.

Nature Of Work

Employees are responsible for performing tasks of routine difficulty in receiving and recording payments and calculating and disbursing appropriate change. Work is distinguished from that performed in a higher level customer service clerk class by the limited variety and complexity of transactions being processed. Employees might work as trainees in preparation for advancement to higher level positions. An important responsibility is ensuring that amounts of payments received and cash disbursed are correct. Mathematical calculations might be required to determine amount of payment due for some transactions; however, such calculations are routine and based upon established rate schedules. Employees are expected to exercise some initiative and independent judgment, as well as tact and courtesy, in contacts with customers. Work might be performed on assigned shifts, including nights and weekends. Employees might be required to serve as cashier for outdoor events and activities which involve standing for long periods of time and working in inclement weather. Work is performed under general supervision and reviewed through observation and balancing of cash receipts and records.

Examples of Duties

Performs cashiering tasks for municipal parking garages: calculates payment due based upon entry time recorded on ticket, exit time, and rate schedule; receives payments for use of facilities; records time and payment on cash register; counts cash received, deposits in register, calculates and gives appropriate change; at end of shift, counts money from cash register and prepares work sheet recording receipts; researches cash on imbalances by comparing tickets to receipts to locate errors.

Collects money from parking meters: unlocks meters and empties cash into strongbox; sorts and counts money; completes deposit slips and puts money in bags for transport to bank.

Collects money for parking on city property during such outdoor events as football games: receives payments and distributes tickets; directs vehicles to parking spaces to ensure orderly and efficient use of facilities.

Receives on-the-job training for higher level cashier positions; participates in processing varied, complex cash transactions; receives training and participates in the operation of an on-line, computerized cash register; learns and utilizes various codes to apply payments received to appropriate department and consumer accounts through direct data entry on cash register.

Meets the public; directs visitors; answers the telephone; provides non-technical information and explains established, well-defined rules, policies and procedures.

Operates, cleans and performs minor maintenance on various machinery and equipment such as cash registers and ticket dispensers; performs minor maintenance such as sweeping and picking up trash to keep work areas and garages clean.

Operates a typewriter or computer to prepare correspondence or maintain records.

Operates radio or digital paging system as required.

Performs related work as required.

Knowledge, Skills & Abilities

Some knowledge of: the practice and procedures of cashiering.

Ability to: receive cash, record payments, and calculate and give change with speed and accuracy; perform routine mathematical calculations with speed and accuracy; count money with speed and accuracy; understand and follow oral and written instructions; establish and maintain effective working relationships with other employees and the general public; work outdoors, often in inclement weather, standing for long periods of time.

Ability to learn: rules, regulations, procedures, and functions of the area to which assigned; the methods and techniques of preparing routine reports of cash receipts.

Ability to acquire skill in: the operation, care and minor maintenance of various machinery and equipment such as cash registers and ticket dispensers.

Minimum Qualifications

Graduation from an accredited high school, preferably with cashiering experience; or an equivalent combination of training and experience.

Licenses or Certifications

Possession of a valid drivers license may be required.


Evaluation of education and experience. Drug testing is included in all pre-employment processing.


Employees may be required to work rotating shifts, including nights, weekends, holidays and overtime as needed. During periods when the Mayor issues an emergency declaration for the City of Tampa, all employees may be required to work in preparation, response or recovery activities related to the stated emergency.

CLASS: 001100; EST: 8/8/2013; REV: 3/1/2021;