$30.36-$45.52 Hourly / $5,262.40-$7,890.13 Monthly / $63,148.80-$94,681.60 Yearly
Gathers information and documents current procedures; analyzes and evaluates operational procedures and production systems; develops system documentation and user procedures; modifies existing system documentation or user procedures; develops functional specifications or modifies those existing in order to increase utility; formulates logical statements of business problems and devises procedures for solutions, usually through computer systems.
Participates in training to increase and enhance competencies; conducts training sessions.
Identifies and corrects systems problems; obtains software patches; applies patches and upgrades; analyzes and resolves production system problems; redesigns production systems and/or runs as needed.
Ascertains demands and impact of computer systems on data center and users; reviews projects relative to efficiency of operations and time limitations; conducts post-installation reviews of systems and programs to determine if efficiency goals are accomplished; recommends system modifications to improve operating efficiency; implements and maintains on-line communications facilities.
Ensures the daily production batch schedule is completed; develops and participates in implementation of application programs from specifications; develops production runs from instruction; assists in the development of standards and procedures for quality control of data processing operations; monitors performance to ensure that the operating system is functioning properly and effectively.
Provides on-site technical support to the user/customer during the software installation process/operations; confers with users about hardware and software questions concerning their networks.
Installs personal computers, printers, synchronous and asynchronous modems, network boards, and multi-station access units in network environments; assists users in walk-through of system software or hardware on personal computers and attachments; arranges for/or provides training to users.
Evaluates, acquires, and coordinates computer hardware upgrades/installations and installation of third party software products; serves as user liaison for development and maintenance projects.
Develops and/or modifies application programs from program specifications; develops and/or modifies production runs according to instructions.
Coordinates system conversion effort and performs necessary tasks; prepares test data and verifies system test results, analyzes and resolves system problems, consults with users and technical and functional project team members on questions or problems; coordinates scheduling of maintenance with vendors.
Coordinates preparation and maintenance of disaster recovery plans for computer systems under Technology & Innovation operational control; coordinates and participates in testing and evaluation of current disaster recovery plans on an annual basis.
Converts data from various sources for entry into databases; writes programs using various computer languages to manipulate data and produce reports; reformats existing data to maintain its integrity; develops user instructions; and establishes and maintains related procedures and symbol set libraries; designs project maps and databases; analyzes reports; and produces final prints using various types of printers and plotters; provides imaging support for users; creates boundary files and data files for creating maps through a microcomputer mapping program.
Assists in/or plans and organizes the work programs for assigned projects; establishes logical sequence for tasks; identifies personnel skills required; develops schedules for the completion of tasks; develops means for coordination and control of task completion; controls the work programs for assigned projects; reports the progress and performance of tasks; coordinates departmental involvement; ensures continuity of activities, ensures the efficient operation of the project team.
Performs assorted system management tasks using a variety of automated tools in order to support other related system software products (i.e., tape management, security, change management, DASD management operating system); maintains working knowledge and expertise in system software products.
Maintains job control language and operations management software that affects job scheduling, tape management, console management, job rerun/restart, and report distribution.
Performs related work as required.
Working knowledge of: data processing and business functions; processes, procedures and techniques for converting manual operations into automated systems.
Ability to: conduct independent research and prepare reports; analyze information and document procedures and processes; prepare detailed procedures manuals; perform project staff and librarian duties; express oneself clearly and concisely, both orally and in writing; establish and maintain effective working relationships with others.