This is highly responsible office administrative and supervisory work.
Nature Of Work
An employee in this class is responsible for supervising and independently performing a wide variety of highly complex administrative assignments of considerable difficulty. Under direction, employees are required to exercise considerable initiative and independent judgment and to work effectively with the public, municipal officials, and others. Employees must also apply specialized and/or technical knowledge and experience in the interpretation and completion of assignments in accordance with municipal and departmental rules, regulations, procedures, and ordinances. Work is reviewed through conferences, observations, reports submitted, and results obtained.
Examples of Duties
Serves as a principal administrative assistant exercising supervision over such areas as customer service, records maintenance, and accounting; implements new and revised procedures; establishes and promotes effective working relationships with the general public, municipal officials, and other employees through diplomatic communication and processing of inquiries and complaints. Supervises and trains subordinate administrative and clerical personnel; performs the most complex secretarial activities to include typing, and taking and transcribing dictation when necessary; composes, edits, and prepares correspondence, reports, and forms, as well as resolutions, legal documents, and contracts. Plans, directs, supervises, coordinates, and reviews the work of subordinate employees performing tasks such as customer relations, cashiering, accounts receivable, delinquent accounts collection, records maintenance and research, and reconciliation of accounts. Recommends personnel actions such as discipline, reprimands, demotions, suspensions, and dismissals; approves leaves and training requests; may process all personnel/payroll actions for the assigned work unit. Reviews and approves periodic and special statistical, financial, and other reports; establishes and maintains specialized files and record keeping systems; resolves errors and problems in accounts, payments, etc. in order to facilitate processing; verifies customer account information or checks activity account information; compiles financial data for budget preparation; answers telephone and takes messages, answers questions or forwards calls. Operates, cleans, and performs minor adjustments and maintenance on various office machines, as required. Performs related work as required.
Knowledge, Skills & Abilities
Considerable knowledge of: business English and mathematics; rules, regulations, procedures, and functions of the department or area to which assigned in addition to appropriate municipal, state, and federal codes, ordinances, resolutions, regulations, and legislation; standard office practices, procedures, and equipment; municipal organization, programs, and policies; financial and budgetary principles, practices, and procedures, where required; effective supervisory techniques.
Working knowledge of: operation and capabilities of personal computers and related software.
Ability to: follow complex instructions, assimilate information, interpret written and numerical data, and arrive at decisions independently in accordance with established rules and regulations; locate, organize, and analyze data from files and other records; prepare and edit clear and concise written reports; compose, edit, and correct correspondence and reports for final typing and production; plan, assign, direct, supervise, and review the work of subordinate personnel; establish and maintain effective working relationships with employees, municipal officials, and the general public.
Ability and skill in: typing and taking/transcribing dictation, where required; operation and minor maintenance of office machinery and equipment, where required.
Graduation from an accredited high school, supplemented by business college or courses in business administration or a related field, and five (5) years of progressively responsible administrative experience with three (3) years of supervisory experience related to the area of assignment (personnel/payroll, accounting, contract administration, or customer service including billing, credit and collections).
Licenses or Certifications
Possession of a valid drivers license may be required.
During periods when the Mayor issues an emergency declaration for the City of Tampa, all employees may be required to work in preparation, response or recovery activities related to the stated emergency.