$19.45-$27.72 Hourly / $3,371.33-$4,804.80 Monthly / $40,456.00-$57,657.60 Yearly
Participates in survey and inspection of homes, apartments and businesses for utility usage and revenue purposes; records charges to verify payments; answers questions/complaints regarding charges either by telephone or in person; explains regulations, municipal ordinances, codes changes, and requirements to consumers.
Reads various meters and notifies companies of malfunctions and necessary repairs; inspects and verifies illegal connections to sewer or water system; investigates complaints regarding possible code violation to facilitate enforcement; notifies businesses by mail of new ordinances; issues certified notices of noncompliance to business owners and reports to City Council on non-compliance; collects fines for noncompliance.
Inspects conditions and recommends solutions to problems arising in connection with operation of the sanitary sewer or water system; acts as liaison between sewer and water departments, builders, contractors, and property owners.
Contacts prospective customers requiring utilities service; consults and advises businesses on type of service needed, number and location of containers, frequency of pick-ups, service costs and billing procedures; reviews and investigates more difficult problems involving applications for installation or removal of utilities service; authorizes credits or changes to customer accounts.
Reviews data from computer system for control purposes; institutes collection procedures and notifies customers of delinquent accounts; writes-off uncollectable accounts and turns them over to the appropriate authority; satisfies liens against properties that finance connection fees; conducts follow-up investigations to collect information/evidence when necessary.
When assigned to parking: provides customer service for both walk-in and phone customers; processes written complaints; performs data entry for manual citations; performs research on manual citations listed in the reject file; processes administrative holds, underpaid and overpaid citation payments, and refunds; verifies unknown tags, VIN numbers, vehicle tags, and citation codes.
Maintains records and makes reports as required; records address and name changes, and payment adjustments; operates computer or typewriter to prepare forms, form letters, and daily/monthly logs; enters electronic billing data, parking citations and other information; operates calculator and adding machine to perform, check, and verify calculations; operates microfiche viewer.
Oversees the assigned section in the absence of the supervisor; trains lower level personnel; completes daily vehicle inspection to determine maintenance requirements at the beginning or end of each shift.
Performs related work as required.
Considerable knowledge of: rules, regulations, procedures, and functions of the assigned area; laws, principles, and methods relating to office and/or inspection responsibilities of municipal sanitation and utilities services.
Working knowledge of: waste collection and disposal methods and equipment; water and sanitary sewer operations; business office practices; the layout of the city and its geography; basic engineering principles, construction plans and specifications; mainframe and database systems.
Ability to: make mathematical calculations with speed and accuracy; meet the general public, deal with customer service issues with sensitivity and establish and maintain effective working relationships with others; analyze information and make appropriate recommendations; prepare clear and concise reports and maintain records using a variety of source materials; understand and follow complex oral and/or written instructions.