$20.75-$29.67 Hourly / $3,596.67-$5,142.80 Monthly / $43,160.00-$61,713.60 Yearly
Answers and responds to inquiries by telephone, e-mail and in person related to utility availability, sewer and water line data, billing data, and connection fee charges; conducts research and answers complaints regarding incorrect charges and recommends necessary adjustments; processes and monitors service requests; notifies customers about delinquent bills.
Receives payments for a variety of municipal services, such as utilities, occupational licenses, parks and recreation rentals, and extra duty work; processes to facilitate collection of revenue; deposits checks.
Maintains necessary records as to location and status of residences or businesses within assigned areas; interprets engineering drawings to determine utility locations and other pertinent data; prepares necessary oral and written reports.
Inspects conditions and recommends solutions to problems arising in connecting with operation of the sanitary sewer or water systems; acts as a liaison between sewer and water departments, builders, contractors, property owners, and other governmental agencies with respect to information exchange.
Reviews computer printouts of sewer billing register to ensure accuracy of billings related to information dropouts and service charges; reviews meter data cards for accuracy and corrects same.
Sets up new accounts for customers requesting water service, handles turn-offs for customers closing their accounts; transfers accounts for customers who are moving; processes and issues business licenses to new businesses, processes renewals on delinquent businesses, and updates records on the computer system; processes inspection notices, updates, etc.
Researches engineering work orders for others; researches meter work orders for status; verifies and reviews reports and logs for follow-up by inspectors and to ensure that documentation is complete and action taken is proper.
Operates a variety of office and communications equipment.
Operates computer for data calculations, record keeping, typing correspondence, completing forms, etc.; enters/retrieves data regarding accounts using computer to ensure accuracy of files and complete records of transactions.
Prepares resolutions to place demolition and mowing liens against properties.
Performs related work as required.
Considerable knowledge of: the rules, regulations, procedures, and functions of the assigned area; the appropriate municipal codes, ordinances, and resolutions; laws, principles and methods relating to office and/or inspection responsibilities of assigned area.
Some knowledge of: the layout of the city and its geography.
Ability to: perform basic mathematical calculations with speed and accuracy; meet the general public and establish and maintain effective working relationships with others; prepare clear and concise reports and maintain records using a variety of source materials; understand and follow complex oral and/or written instructions.