City of Tampa

Office Support Specialist II (#000200) 018

$18.53-$26.36 Hourly / $3,211.87-$4,569.07 Monthly / $38,542.40-$54,828.80 Yearly


This is moderately complex office and specialized clerical work.   Bargaining unit position.

Nature Of Work

An employee in this class is responsible for performing and/or participating in one or more clerical assignments of average difficulty, which might include receptionist, secretarial, records keeping, and administrative activities. Positions might also require proficiency in typing and in operation of computer equipment and software. Under general supervision, employees receive instructions orally and in writing and perform tasks requiring the exercise of some initiative and independent judgment. Tact and courtesy are expected when contact with the public and other employees is involved. Employees may provide training and/or serve as lead workers on a limited basis. Work is reviewed through observation while in progress and results obtained upon completion.

Examples of Duties

Performs clerical or receptionist work in a particularized area; compiles and codes data for preparation of reports or for data processing; reviews information for accuracy and routes to proper departments; participates in maintaining office files and records; handles confidential documents according to procedures in order to maintain security; sorts and distributes mail; orders, verifies and stores office supplies; answers telephone and takes messages; reserves conference rooms.

Uses a typewriter and/or a computer as required to prepare correspondence, articles, reports, forms, contracts, affidavits, and other materials from copy, rough draft or general instructions; trains lower-level personnel in the use of computer and related software as well as other office activities, on a limited basis.


Receives and properly responds to inquiries and complaints from the general public, municipal officials, employees, and other agencies; explains the functions and services of the department to which assigned; attends to complaints or refers to appropriate agency for completion, records type of action and results; maintains directories, schedules, maps, logs, and other records.


Operates, cleans, and performs minor adjustments and limited maintenance on various office machines and equipment.


Researches databases, files and other records to obtain or verify information; makes copies of reports or other documents; prepares materials for requests/distribution in accordance with Public Records Law.


Counts funds and reconciles; balances cash/check receipts; records and deposits monies collected from fees.


Performs related work as required.

Knowledge, Skills & Abilities

Working knowledge of: business English and mathematics; standard office practices, procedures and equipment related to the assigned area; operation of computers and software packages might be required.

Some knowledge of: rules, regulations, policies, and procedures of the department to which assigned.

Ability to: understand and follow moderately complex oral and written instructions; prepare reports; maintain accurate records; learn and perform assigned clerical and administrative tasks readily and with accuracy; meet the public and establish effective working relationships with others; train other employees when required.

Ability and skill in: operation and minor maintenance of office machinery and equipment; typing and operating computers accurately and at a prescribed rate of speed, when required.

Minimum Qualifications

Graduation from an accredited high school and one (1) year of general office or clerical experience with typing or computer skills required for some positions; or an equivalent combination of training and experience.

Licenses or Certifications

Possession of a valid drivers license may be required.


Evaluation of education and experience. Drug testing is included in all pre-employment processing.


Employees may be required to work rotating shifts, including nights, weekends, holidays and overtime as needed. During periods when the Mayor issues an emergency declaration for the City of Tampa, all employees may be required to work in preparation, response or recovery activities related to the stated emergency.

CLASS: 000200; REV: 3/1/2021;