Information Technology Analyst (Principal)

Technology Business Management Division

Recruitment #22-367070-02

Introduction


Solano County Department of Information Technology (DoIT) provides customer-oriented and convenient access to information and services through the use of technology; anytime - anywhere. The County strives for cost-effective use of technology, with interactive exchange and sharing of data within departments, with constituents, with other governments and business partners. The guiding principles of DoIT are:

  • Support and facilitate access to County information for the public and its employees and to help the County conduct its business in a fast and easy manner
  • Support the business goals of the County in an efficient, cost-effective manner
  • Provide safe and secure systems and an integration mechanism to streamline business practices
  • Provide ongoing technology training for staff
  • Provide opportunities for constituents to utilize technology in their interaction with the County
  • Share and exchange information using multiple channels

To learn more about the Department of Information Technology please visit:

THE POSITION

The Information Technology Analyst (Principal) manages and oversees a major information technology system, group, or program including staff and contract resources; plans, designs, and coordinates the maintenance of the most difficult and complex infrastructure system or computerized data processing and applications systems for large, multi-departmental or county-wide functions; acts as a project/team leader and technical expert in assigned area(s) of responsibility, and oversees major information technology initiatives. Positions in this class head a major information technology section, program or initiative and may supervise lower level information technology professionals. Positions in this classification have the highest subject matter expertise for the assigned area and are proficient in project management, system development and design, GIS, infrastructure design and planning, and 
emerging technology development and implementation. 

Our Current Vacancy is within the Technology Business Management Division.

EDUCATION AND EXPERIENCE MINIMUM QUALIFICATIONS:

Education: 
Bachelor’s degree from an accredited college or university, preferably in Information Technology or related field; AND

Experience: 
Six (6) years of information technology systems and/or application development and support experience including two (2) years of project lead or supervisory responsibility.

Note: Additional experience may substitute on a year for year basis for the educational requirement.

LICENSING, CERTIFICATION AND REGISTRATION REQUIREMENTS: 
Applicants may be required to possess a valid California Driver’s License, Class C. 
Some positions in this class will require technical certifications demonstrating expertise in specific bodies of knowledge.  

Note: All licenses, certificates and registrations requisite to the position must be kept current while employed in this class. This may include the completion of continuing education units to maintain the required registration in good standing. 

The eligible list created as a result of this recruitment will be used to fill full-time and part-time regular, limited-term or extra-help positions as vacancies occur throughout the County.

THE IDEAL CANDIDATE

The ideal candidate will have the following desired knowledge: 

  • ServiceNow System Administration & Development
  • Information Technology Service Management (ITSM)
  • IT Governance Frameworks & Systems
  • IT Business Relationship Management
  • IT Process Maturity Assessments & Improvements
  • IT Service Delivery & Design
  • Project Management 
  • Business Process Modeling & Notation
  • IT Requirement Gathering & Analysis 
  • Request & Knowledge Management 
The ideal candidate will have ADVANCED knowledge and working experience in:

  • Information Technology Service Management (ITSM) principles and techniques. Includes leading the adoption and implementation of ITSM processes, defining strategic objectives and initiatives of ITSM program, develop and implement performance measurements and continual process improvements.
  • Leading ServiceNow Information Technology Service Management (ITSM) tool System Administration and Development priorities and enhancements. Includes, development of maturity roadmap, providing system administration support, and end-user training. 
  • Utilizing Information Technology Infrastructure Library (ITIL) methodology. 
  • Applying IT Governance principles and techniques using COBIT 5 and TOGAF methodology. Developing and managing governance frameworks, policy, controls, guiding principles, and supporting processes. Experience leading ServiceNow ITSM governance committee in achieving operational and strategic objectives.
  • Applying Business Analysis & Relationship Management best practices (service design, service level agreements, business and system analysis, requirement gathering, project intake, process modeling/notation, and problem management, etc.). Experience leading program staff in customer portfolio management and business analyst day to day operations. 
  • Assessing IT Service Management Process Maturity and developing a maturity roadmap, leading process improvements (e.g., request, incident, problem, change, asset management, and service catalog) and managing organizational change communications.
  • Using all aspects of the Project Management Institute (PMI) best practices. 
  • Leading and coaching project teams and unit staff, guide priorities, review work products for completeness, quality, accuracy, and adherence to standards.
  • The ideal candidate will have the following SUPERIOR knowledge and experience:
  • Oral, written, presentation, and facilitation communication skills enabling effectiveness with influencing and engaging stakeholders across various levels within the organization. (e.g. Executive Summaries, Findings and Recommendations, Statement of Work, Board Agenda Items, etc.)
  • Applying research and data analytical skills. Includes, analysis of technical, budgetary, contractual, operational statistical reports, terms, and conditions. Translate quantitative and qualitative data for consumption at various levels. 
  • developing technical requirements using a high degree of independence and technical expertise in assisting customers in defining and identifying business needs and requirements.
The ideal candidate will have the following desirable certifications: 

  • Information Technology Infrastructure Library (ITIL) certifications (e.g. Service Design, Operations, Transition, and/or Process Improvement.
  • ServiceNow Fundamentals Systems Administration and/or Developer Certification
  • Control Objectives for Information and Related Technology (COBIT 5) Professional Certification
  • The Open Group Architecture Framework (TOGAF®) Professional Certification
  • Business Relationship Management Professional (BRMP®), Business Relationship Management Institute 
  • Certified Business Relationship Manager (CBRM®), Business Relationship Management Institute
  • Certification of Capability in Business Analysis™ (CCBA®), International Institute of Business Analysis (IIBA®)
  • Certified Business Analysis Professional (CBAP®), International Institute of Business Analysis (IIBA®)
  • PMI Agile Certified Practitioner (PMI-ACP®), Project Management Institute

BENEFITS/ WHAT'S IN IT FOR YOU?


Solano County offers a cafeteria-style medical package with health benefits, offered through CalPERS. The County contribution for family coverage is $1,671.27 per month for 2022. The County offers a cash back provision for those who choose employee-only or who waive medical insurance coverage.  The County may offer a supplemental contribution for employees enrolled in Employee plus Two or More coverage.

Dental and vision insurances for the employee and eligible dependents are paid 100% by the County.

Solano County participates in CalPERS retirement and contributes to Social Security. 
The County observes twelve (12) full day fixed and two (2) half day fixed paid holidays per year. Additionally, employees in this bargaining unit receive two (2) floating paid holiday(s) per year.  Vacation is accrued at approximately ten (10) days per year for the first three (3) years. Sick leave accrues at approximately 12 days per year. Effective July 1 of each year, 80 hours of administrative leave is granted.

Employees are eligible to receive an additional 2.5% longevity pay, per level, after the completion of continuous service at 10, 20, 25, 30 and 35 years. 

To view the benefits for a regular position, please visit: 

Extra-help employees who work less than 29 hours per week do not typically receive or accrue benefits of regular employees during their period of employment. All extra-help employees accrue .034 hours of Paid Time Off.

To view the benefits for an extra-help position in this classification, please visit:

CULTURE OF LEARNING AND DEVELOPMENT
Solano County is committed to “Invest In and For the Future” by providing training resources to encourage employee professional development and growth within our organization. While employed with Solano County, employees have the opportunity to pursue their career goals, interests, and develop the competencies on the Solano County Leadership Development Model by participating in the following programs: 

  • Tuition Reimbursement Program 
  • Annual Education Fair 
  • County Mentoring Program 
  • Leadership Academy 
  • Supervisory Trainings 
  • Skill Development Trainings 
  • Self-paced learning opportunities

SELECTION PROCESS

Applications will be reviewed weekly until all positions have been filled.

TBD - Department Phone Screen

TBD - Department Hiring Interview


Based on the information provided in the application documents, the qualified applicants may be invited for further examination and will either be pre-scheduled by the Department of Human Resources or be invited to self-schedule. All applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. Depending upon the number of applications received, the selection process may consist of an initial application screening, a mandatory information meeting, a supplemental questionnaire assessment, a written and/or practical exam, an oral board exam, or any combination listed. Responses to supplemental questions may be used as screening and testing mechanisms and will be used to assess an applicant’s ability to advance in the process; as such, responses to supplemental questions should be treated as test examination responses. Information contained herein does not constitute either an expressed or implied contract.

A minimum score of 70% is required to continue in the selection process, unless otherwise announced. All potential new hires and employees considered for promotion to management, confidential positions or unrepresented positions will be subject to a background and reference check after contingent job offer is accepted.  These provisions are subject to change.

RETIREES - Solano County invites all to apply for positions; however pursuant to Government Code Section 21221(h) and 21224, hiring restrictions may apply to California Public Sector Pension Plan Retirees.

HOW TO APPLY

Please visit the County of Solano website, www.jobsatsolanocounty.com, to apply. Applications must be submitted through the JobAps system. Paper copies of applications are not accepted. All additional application materials as requested in the job announcement (degree/transcripts, certificates, DD-214 if applicable, ADA Accommodation Request) must be submitted with the Document Cover Sheet, available on the employment website: http://www.jobaps.com/Solano/sup/doccover.pdf or at the Department of Human Resources’ office, and are due by the final filing date.

Previously submitted application materials (i.e. copies of diploma and/or transcripts, etc.) for prior recruitments will not be applied for this recruitment but must be re-submitted for this recruitment. Any further questions can be directed to the Department of Human Resources at (707) 784-6170 or at 675 Texas Street, Suite 1800 Fairfield 94533. The office is open Monday-Friday, 8:00 a.m.-5:00 p.m. EOE/AA.

DOCUMENT SUBMITTAL REQUIREMENTS

EDUCATION DOCUMENTS MAY BE REQUIRED

All candidates qualifying for the position under the education requirement must submit a copy of their official/unofficial transcripts (verifying the courses and units completed) or degree (verifying date, degree and area of specialization conferred) by the application submittal deadline.  Candidates who fail to submit their transcripts by the application submittal deadline will be disqualified from the recruitment.

PLEASE NOTE THE FOLLOWING:  Candidates who attended a college or university that is accredited by a foreign or non-U.S. accrediting agency must have their educational units evaluated by an educational evaluation service.  The result must be submitted to the Human Resources Department no later than the close of the recruitment.  Please contact the local college or university to learn where this service can be obtained. 

How to Submit Your Documents: 

In addition to uploading attachments when applying online, candidates may submit documents by fax to (707) 784-3424, or by email to recruitment@solanocounty.com.  Be sure to include the recruitment title (Information Technology Analyst Principal) and the recruitment number (22-367070-02) in your email or fax. 

SUPPLEMENTAL QUESTIONNAIRE


 

This Supplemental Questionnaire will be used to determine applicants’ qualifications for this position and assess an applicant’s ability to advance in the recruitment process; therefore, applicants are encouraged to answer all questions thoroughly and completely.  Omitted information will not be considered or assumed.  Applicants who have no experience in a specific area are recommended to state "no experience in this area" instead of leaving the space blank.

Please note that the experience in your answers must be reflected in your employment history.


1.

Please indicate which of the following technology certifications you have achieved.  Please check all that apply:

Information Technology Infrastructure Library (ITIL) certifications (e.g. Service Design, Operations, Transition, and/or Process Improvement.
ServiceNow Fundamentals Systems Administration and/or Developer Certification
Control Objectives for Information and Related Technology (COBIT 5) Professional Certification
The Open Group Architecture Framework (TOGAF®) Professional Certification
Business Relationship Management Professional (BRMP®), Business Relationship Management Institute
Certified Business Relationship Manager (CBRM®), Business Relationship Management Institute
Certification of Capability in Business Analysis™ (CCBA®), International Institute of Business Analysis (IIBA®)
Certified Business Analysis Professional (CBAP®), International Institute of Business Analysis (IIBA®)
PMI Agile Certified Practitioner (PMI-ACP®), Project Management Institute
I have earned technology certifications but they are not included in the above list.
I do not have any technology certifications.
2.

In the previous question, if you indicated "I have earned technology certifications but they are not included in the above list," please indicate which other technology certifications you have achieved in the below space.  If not applicable, please indicate "N/A" in the below space.

3.

Please indicate the number of years of experience you have applying the following knowledge or skills:

Information Technology Service Management (ITSM) principles and techniques. Includes leading the adoption and implementation of ITSM processes, defining strategic objectives and initiatives of ITSM program, develop and implement performance measurements and continual process improvements.

 Less than one (1) year
 Between one (1) and three (3) years
 Between four (4) and six (6) years
 Seven (7) or more years
 I have no experience in this area
4.

Please indicate the number of years of experience you have applying the following knowledge or skills:

Leading ServiceNow Information Technology Service Management (ITSM) tool System Administration and Development priorities and enhancements. This would include development of maturity roadmap, providing system administration support, and end-user training. 

 Less than one (1) year
 Between one (1) and three (3) years
 Between four (4) and six (6) years
 Seven (7) or more years
 I have no experience in this area
5.

Please indicate the number of years of experience you have applying the following knowledge or skills:

Information Technology Infrastructure Library (ITIL) methodology

 Less than one (1) year
 Between one (1) and three (3) years
 Between four (4) and six (6) years
 Seven (7) or more years
 I have no experience in this area
6.

Please indicate the number of years of experience you have applying the following knowledge or skills:

IT Governance principles and techniques using COBIT 5 and TOGAF methodology. Developing and managing governance frameworks, policy, controls, guiding principles, and supporting processes. This would also include leading ServiceNow ITSM governance committee in achieving operational and strategic objectives.

 Less than one (1) year
 Between one (1) and three (3) years
 Between four (4) and six (6) years
 Seven (7) or more years
 I have no experience in this area
7.

Please indicate the number of years of experience you have applying the following knowledge or skills:

Business Analysis & Relationship Management best practices (service design, service level agreements, business and system analysis, requirement gathering, project intake, process modeling/notation, and problem management, etc.). This experience would also include leading program staff in customer portfolio management and business analyst day to day operations. 

 Less than one (1) year
 Between one (1) and three (3) years
 Between four (4) and six (6) years
 Seven (7) or more years
 I have no experience in this area
8.

Please indicate the number of years of experience you have applying the following knowledge or skills:

Assessing IT Service Management Process Maturity and developing a maturity road map.  This experience also includes leading process improvements (e.g., request, incident, problem, change, asset management, and service catalog) and managing organizational change communications.

 Less than one (1) year
 Between one (1) and three (3) years
 Between four (4) and six (6) years
 Seven (7) or more years
 I have no experience in this area
9.

Please indicate the number of years of experience you have applying the following knowledge or skills:

Project Management using all aspects of the Project Management Institute (PMI) best practices.

 Less than one (1) year
 Between one (1) and three (3) years
 Between four (4) and six (6) years
 Seven (7) or more years
 I have no experience in this area

AMERICANS WITH DISABILITIES ACT

It is the policy of Solano County that all employment decisions and personnel policies will be applied equally to all County employees and applicants and be based upon the needs of County service, job related merit, and ability to perform the job. APPLICANTS WITH DISABILITIES: Qualified individuals with a disability, who are able to perform the essential functions of the job, with or without reasonable accommodation, and need an accommodation during any phase of the recruitment/testing/examination process (as detailed in the “Selection Process”), must complete the following Request for Testing Accommodation by Applicants with Disabilities Form: http://www.solanocounty.com/civicax/filebank/blobdload.aspx?BlobID=23215.   This form must be received in the Human Resources Department by the final filing date of the recruitment. Applicants will be contacted to discuss the specifics of the request.

SOLANO COUNTY


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OUR COMMUNITY

Solano County is the ideal place to live, learn, work and play…  The America's Promise Alliance has named Solano County as one of the 100 Best Communities for Young People for six straight yearsthe only California community with that distinction.

· Live – Solano County as well as cities within the County have ranked in the top 15 hottest markets across the country and within the Bay Area due to prime location and affordability.

· Learn – Higher education abounds! Within the County, education choices include: Solano Community College, CSU Maritime Academy, Brandman University, and Touro University. Bordering our County is the renowned University of California Davis.

· Work – The blend of agriculture, corporate business and pleasant lifestyle enhance the attraction of Solano County. Blessed with a thriving agricultural economy, the county is also home to biotechnology and other growth industries.

· Play - Situated midway between San Francisco and Sacramento—the State capitol, Solano County is home to rolling hillsides, waterfronts and fertile farmland. County residents can enjoy day trips to the San Francisco Bay area, Lake Tahoe region and the Napa and Sonoma Valleys.

County Population (2019): 447,643

The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained in this bulletin may be modified or revoked without notice.  

SOLANO COUNTY IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER



Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet.
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.