Business Systems Analyst (Senior)

Technology Business Management Division

Recruitment #20-364040-01



COMMITMENT TO SERVICE: Our mission is to serve the people and to provide a safe and healthy place to live, learn, work and play.

We serve the public in many different ways, including: 
• Providing primary medical, dental, alcohol, drug and mental health services to residents, including the uninsured, low-income, and medically underserved 
• Providing law enforcement services in the unincorporated area of the county 
• Protecting the community from public health threats such as communicable diseases 
• Coordinating countywide responses to domestic violence and terrorism or other emergencies 
• Managing the criminal justice process after arrest (jail, prosecution, probation) 
• Supporting other local governments through efficient property tax collection as mandated by the State, County and local jurisdictions; and, 
• Administration and enforcement of Federal, State, and Local laws and policies pertaining to environmental health, building construction, and land use planning

OUR EMPLOYEES: Our diverse workforce is committed to fulfilling this mission and does so by exemplifying our IDEAL Core Values, engaging in our day to day work of serving the public with Integrity, Dignity, Excellence, Accountability, and Leadership. 

To learn more about Solano County, please visit:


Solano County Department of Information Technology (DoIT) provides customer-oriented and convenient access to information and services through the use of technology; anytime - anywhere. The County strives for cost-effective use of technology, with interactive exchange and sharing of data within departments, with constituents, with other governments and business partners. The guiding principles of DoIT are:

  • Support and facilitate access to County information for the public and its employees and to help the County conduct its business in a fast and easy manner
  • Support the business goals of the County in an efficient, cost-effective manner
  • Provide safe and secure systems and an integration mechanism to streamline business practices
  • Provide ongoing technology training for staff
  • Provide opportunities for constituents to utilize technology in their interaction with the County
  • Share and exchange information using multiple channels

To learn more about the Department of Information Technology please visit:  


The Solano County Department of Information Technology (IT) invites you to apply for the position of Business Systems Analyst (Senior) for the Technology Business Management Division.


The ideal candidate will have the following desired knowledge:

  • IT Business Relationship Management
  • IT Project Management
  • Information Technology Infrastructure Library (ITIL)
  • Business & Technical Requirement Documentation
  • Analytical Thinking & Problem Management
  • Business Process Modeling & Notation
  • Requirements Life Cycle Management
  • Requirements Analysis and Design Definition
  • Business Analysis Planning and Monitoring
  • Requirements Elicitation and Collaboration
  • Solution Evaluation
  • Strategy Analysis

Desired Certifications & Experience:

  • Business Relationship Management Professional (BRMP®) Certification
  • Certified Business Relationship Manager (CBRM®) Certification
  • Master of Business Relationship Management (MBRM®) preferred
  • Certified Business Analyst Professional™ (CBAP®) Certification
  • Certificate of Competency in Business Analysis™ (CCBA®) Certification
  • PMI Professional in Business Analysis (PMI-PBA) Certification
  • Information Technology Infrastructure Library (ITIL) Certification
  • Business Process Modeling & Notation (BPMN) Certification
  • 5+ years’ experience in leading customer engagements using various Business Relationship Management Methodologies (e.g. BRMBOK).
  • 5+ years’ experience in producing effective requirement/project documentation including business functions and technical systems and processes.
  • 5+ years’ experience in conducting business analysis using planning methods, tools and techniques for business process reengineering.
  • 5+ years of experience facilitating the development and implementation of business initiatives and projects, based on management objectives.

    The ideal candidate will have the following desirable qualifications:


    • Knowledge and experience with Business Relationship Management best practices (e.g., relationship building, service level agreements, customer satisfaction surveys, business process reengineering, problem management, and value stream analysis).
    • Knowledge and experience with leading business value realization and optimization, developing value plans through consultancy, business case development, managing expectations, and identifying opportunities that add value.
    • Expert level knowledge and working experience managing projects using all aspects of the Waterfall, Scrum/Agile Project Management best practices and principles.
    • Demonstrated expert level proficiency in eliciting, documenting, structuring, organizing and managing stakeholder requirements in order to meet business and project objectives.
    • Expert level knowledge and working experience in identifying a business need and recommending viable solutions that align with organizational strategies.
    • Demonstrated expert level proficiency in identifying and integrating business partners’ long-range plans into business capability roadmaps and priorities, as appropriate.
    • Advanced knowledge in analyzing and evaluating current business processes, identifying areas of improvement, and making recommendations on how to optimize use of existing technology investments.
    • Demonstrated expert level proficiency with focusing on business value rather than solutions to develop ideas, including digital awareness, risk assessments, business continuity, and business capability requirements.
    • Demonstrated expert level proficiency in stimulating, surfacing, and shaping business demand for continued delivery of services and new capabilities. Includes ensuring that the potential business value from those capabilities and services are captured, optimized, and recognized.
    • Demonstrated expert level proficiency in coaching business leaders, enabling stakeholder’s ability to articulate function’s (i.e. technology, people, process, etc.) needs and requirements that will advance business performance.
    • Advanced knowledge and working experience with engaging as a project/program stakeholder working with IT service delivery groups to ensure alignment and focus on customers’ business goals and objectives. Includes evaluating project/service delivery efforts and progress against joint strategic plans and objectives.
    • Demonstrated expert level proficiency in documenting functional and non-functional requirements. Conversely, translating business requirements into technical requirements using a high degree of independence and technical expertise in assisting customers in defining and identifying business needs and requirements
    • Superior knowledge and working experience in applying research and data analytical skills. Includes, analysis of technical, budgetary, contractual, operational statistical reports, terms, and conditions.
    • Translate quantitative and qualitative data for consumption at various levels.
    • Advanced Knowledge and experience working with the Information Technology Infrastructure Library (ITIL) methodology. Any ITIL certification in Service Design, Operations, Transition, and/or Process Improvement is desirable.
    • Superior oral, written, presentation, and facilitation communication skills and the ability to synthesize technical data for non-technical audiences. Demonstrated experience in enabling effectiveness with influencing and engaging stakeholders across various levels within the organization. (e.g. Executive Summaries, Findings and Recommendations, Statement of Work, Board Agenda Items, etc.)
    • Demonstrated proficiency working with all Microsoft tools (Visio, Excel, PowerPoint, Word, Project, etc.) and developing process workflows, project schedules to manage and track major IT projects, as well as experience developing other project control documents for IT project management.
    • Knowledge and working experience in leading and coaching project teams and unit staff, guide priorities, review work products for completeness, quality, accuracy, and adherence to standards.
    • Advanced knowledge and working experience in leading requirement and process development workshop(s)
    • Advanced Knowledge and working experience in managing the relationship between technology and the business at the project level.
    • Advanced knowledge and working experience in leading customer engagements using an IT Service Delivery Framework that defines the standards, guiding principles, controls, and techniques aimed to ensure high-quality delivery of BRM services.
    • Demonstrated experience leading cross-functional teams focused on excellence in customer service; engaging, educating and exciting staff with passion and commitment.

    The eligible list created as a result of this recruitment will be used to fill part-time and full-time regular, limited-term or extra-help positions as vacancies occur throughout the County.



    Education:  Associate’s degree, preferably in information technology, or a closely related field. A Bachelor’s degree from an accredited college or university, preferably in information technology may be substituted for two years of experience.


    Experience:  Five (5) years of full-time experience in business systems analysis, business process re-engineering, workflow analysis, data modeling, or system implementation/upgrade activities, or a combination of the above functions.

    Note: Additional experience may substitute on a year for year basis for the educational requirement.


    Applicants may be required to possess a valid California Driver’s License, Class C.


    To view the job description for this position, please visit:


    Solano County offers a cafeteria-style medical package with health benefits, offered through CalPERS. The County contribution for family coverage for the 2021 calendar year is $1,586.60 per month. The County offers a cash back provision for those who choose employee-only or who waive medical insurance coverage. The County may offer a supplemental contribution for employees enrolled in Employee plus Two or More coverage.

    Dental and vision insurances for the employee and eligible dependents are paid 100% by the County.   

    Solano County participates in CalPERS retirement and contributes to Social Security.    

    The County observes twelve (12) full day fixed and two (2) half day fixed paid holidays per year. Additionally, employees in this bargaining unit receive 2 floating paid holidays per year.      

    Vacation is accrued at approximately 10 days per year for the first 3 years.


    Sick leave accrues at approximately 12 days per year.

    Employees are eligible to receive an additional 2.5% longevity pay, per level, after the completion of continuous service at 10, 20, 25, 30 and 35 years.

    To view the benefits for a  regular position, please visit:

    Extra-help employees who work less than 29 hours per week do not typically receive or accrue benefits of regular employees during their period of employment. All extra-help employees accrue .034 hours of Paid Time Off for every full hour worked.

    To view the benefits for an extra-help position, please visit:  


    Solano County is committed to “Invest In and For the Future” by providing training resources to encourage employee professional development and growth within our organization. While employed with Solano County, employees have the opportunity to pursue their career goals, interests, and develop the competencies on the Solano County Leadership Development Model by participating in the following programs:

    • Tuition Reimbursement Program
    • Annual Education Fair
    • County Mentoring Program
    • Leadership Academy
    • Supervisory Trainings
    • Skill Development Trainings
    • Self-paced learning opportunities 





    First Application Deadline:

    01/12/21 – 5:00pm Deadline to submit application and required documents for first application review

    TBD - Tentative date for department hiring interview.

    Second Application Deadline:

    02/09/21- 5:00PM Deadline to submit application and required documents for application review

    TBD - Tentative date for department hiring interview.

    Next Application Deadline:

    03/04/21- 5:00PM Deadline to submit application and required documents for application review

    TBD - Tentative date for department hiring interview.

    Next Application Deadline:

    03/19/21- 5:00PM Deadline to submit application and required documents for application review

    TBD - Tentative date for department hiring interview.

    Based on the information provided in the application documents, the qualified applicants may be invited for further examination and will either be pre-scheduled by the Department of Human Resources or be invited to self-schedule. All applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. Depending upon the number of applications received, the selection process may consist of an initial application screening, a mandatory information meeting, a supplemental questionnaire assessment, a written and/or practical exam, an oral board exam, or any combination listed. Responses to supplemental questions may be used as screening and testing mechanisms and will be used to assess an applicant’s ability to advance in the process; as such, responses to supplemental questions should be treated as test examination responses. Information contained herein does not constitute either an expressed or implied contract. 

    A minimum score of 70% is required to continue in the selection process, unless otherwise announced.

    All potential new hires and employees considered for promotion to management, confidential positions or unrepresented positions will be subject to a background and reference check after contingent job offer is accepted. These provisions are subject to change.

    RETIREES - Solano County invites all qualified candidates to apply for positions; however pursuant to Government Code Section 21221(h) and 21224, hiring restrictions may apply to California Public Sector Pension Plan Retirees.


    Please visit the County of Solano website,, to apply. Applications must be submitted through the JobAps system. Paper copies of applications are not accepted. All additional application materials as requested in the job announcement (degree/transcripts, certificates, DD-214 if applicable, ADA Accommodation Request) must be submitted and are due by the final filing date

    Previously submitted application materials (i.e. copies of diploma and/or transcripts, etc.) for prior recruitments will not be applied for this recruitment but must be re-submitted for this recruitment. 

    Any further questions can be directed to the Department of Human Resources at (707) 784-6170, business hours are Monday-Friday, 8:00 a.m.-5:00 p.m. EOE/AA.

    Please note that all dates/times listed in the job announcement are Pacific Time.


    Equivalent of an Associate's degree is required for this position, except when experience is greater than the required five (5) years, in which case additional experience may substitute on a year for year basis for the education requirements. All candidates qualifying for the position under the education requirement must submit a copy of their official/unofficial transcripts (verifying the courses and units completed) or degree (verifying date, degree and area of specialization conferred) by the final filing date. Candidates who fail to submit their transcripts by the final filing date will be disqualified from the recruitment.

    PLEASE NOTE THE FOLLOWING: Candidates who attended a college or university that is accredited by a foreign or non-U.S. accrediting agency must have their educational units evaluated by an educational evaluation service. The result must be submitted to the Human Resources Department no later than the close of the recruitment. Please contact the local college or university to learn where this service can be obtained.

    How to Submit Your Documents

    In addition to uploading attachments when applying online, candidates may submit documents by fax to (707) 784-3424, or by email to  Be sure to include the recruitment title  (Business Systems Analyst (Senior)) and the recruitment number (20-364040-01) in your email or fax.


    This Supplemental Questionnaire will be used to determine applicants’ qualifications for this position and assess an applicant’s ability to advance in the recruitment process; therefore, applicants are encouraged to answer all questions thoroughly and completely.  Omitted information will not be considered or assumed.  Applicants who have no experience in a specific area are recommended to state "no experience in this area" instead of leaving the space blank.

    Please note that the experience in your answers must be reflected in your employment history.


    • Background Checks: The County may conduct a background check and a reference check on candidates prior to appointment to a position within this class. The background check may include the State of California Department of Justice, the Federal Bureau of Investigation (FBI), the Child Abuse Central Index (CACI), and criminal checks in any City/County where the applicant has lived, worked or gone to school.
    • Independent Travel:  Incumbents are required to travel independently, for example, to perform work at other work sites, to attend meetings with other County employees, to attend meetings with community organizations, etc.
    • Hours of Work:  Incumbents may be required to work weekends, holidays, irregular hours, on-call, and after normal business hours.


    To be eligible, applicant must have served at least 181 consecutive days of active duty in the Armed Forces of the United States and have received either an honorable discharge or a general discharge under honorable conditions.  A COPY OF THE DD 214, SHOWING DISCHARGE TYPE (GENERALLY COPY 4), MUST BE RECEIVED IN THE HUMAN RESOURCES DEPARTMENT BY THE FINAL FILING DATE.  Applicants who have a service connected disability must also submit a recent award letter from the VA stating they are receiving disability benefits for service connected reasons. 

    Veteran applicants for initial County employment with an honorable or general under conditions discharge shall receive five (5) points added to their combined score.  Disabled veterans rated at not less than 30% disability shall have ten (10) points added to their combined score.  Veteran’s preference points will only be added to passing scores in competitive open examinations.


    It is the policy of Solano County that all employment decisions and personnel policies will be applied equally to all County employees and applicants and be based upon the needs of County service, job related merit, and ability to perform the job.

    APPLICANTS WITH DISABILITIES:  Qualified individuals with a disability, who are able to perform the essential functions of the job, with or without reasonable accommodation, and need an accommodation during any phase of the recruitment/testing/examination process (as detailed in the “Selection Process”), must complete the following Request for Testing Accommodation by Applicants with Disabilities Form:

    This form must be received in the Human Resources Department by the final filing date of the recruitment.  Applicants will be contacted to discuss the specifics of the request.


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    Solano County is the ideal place to live, learn, work and play… The America's Promise Alliance has named Solano County as one of the 100 Best Communities for Young People for six straight years—the only California community with that distinction. 

    • Live – Solano County as well as cities within the County have ranked in the top 15 hottest markets across the country and within the Bay Area due to prime location and affordability. 
    • Learn – Higher education abounds! Within the County, education choices include: Solano Community College, CSU Maritime Academy, Brandman University, and Touro University. Bordering our County is the renowned University of California Davis. 
    • Work – The blend of agriculture, corporate business and pleasant lifestyle enhance the attraction of Solano County. Blessed with a thriving agricultural economy, the county is also home to biotechnology and other growth industries. 
    • Play - Situated midway between San Francisco and Sacramento—the State capitol, Solano County is home to rolling hillsides, waterfronts and fertile farmland. County residents can enjoy day trips to the San Francisco Bay area, Lake Tahoe region and the Napa and Sonoma Valleys.

    County Population (2019): 447,643

    The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained in this bulletin may be modified or revoked without notice.

    Click on a link below to apply for this position:

    Fill out the Supplemental Questionnaire and Application NOW using the Internet.
    View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.