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Technology Business Management
Recruitment #18-364060-01
Approximate Salary | $93,899.35 - $114,135.24/year |
---|---|
Opening Date | 8/30/2018 3:00:00 PM |
Final Filing Date | 10/8/2018 5:00:00 PM |
Contact Information | Melaniece Lovejoy (707)784-7830 |
Type of Recruitment | Open Competitive |
Solano County Department of Information Technology (DoIT) provides customer-oriented and convenient access to information and services through the use of technology; anytime - anywhere. The County strives for cost-effective use of technology, with interactive exchange and sharing of data within departments, with constituents, with other governments and business partners. The guiding principles of DoIT are:
To learn more about the Department of Information Technology please visit:
http://www.solanocounty.com/depts/doit/default.asp
The Solano County Department of Information Technology (DoIT) invites you to apply for the position of Information Technology Analyst IV as part of the Technology Business Management Division (TBMD). IT Analyst IV serves as the ServiceNow System Administrator responsible for configuring, administering and scripting the ServiceNow IT Service Management (ITSM) tool. This position will work with county stakeholders to develop technical solutions that satisfy the business needs of IT and other departments seeking to use ServiceNow.
The incumbent will be responsible for the development, delivery, and support of the ServiceNow tool and ensure knowledge is disseminated throughout the team to build capability and improve customer experience. This position also performs a variety of advanced and analytical tasks in support of the functional administration of the ServiceNow ITSM tool and monitors tool governance standards.
The incumbent will be responsible for establishing continuous service and process improvements, policy, and procedures using the Information Technology Infrastructure Library (ITIL) methodology.
The ideal candidate will have the following desired knowledge:
To view the job description for this position, please visit: http://www.solanocounty.com/civicax/filebank/blobdload.aspx?blobid=27840
Solano County offers a cafeteria-style medical package with health benefits, offered through CalPERS. The County contribution for family coverage for the 2018 calendar year is $1,520.73 per month. The County offers a cash back provision for those who choose employee-only or who waive medical insurance coverage. The County may offer a supplemental contribution for employees enrolled in Employee plus Two or More coverage.
Dental and vision insurances for the employee and eligible dependents are paid 100% by the County.
Solano County participates in CalPERS retirement and contributes to Social Security.
The County observes 12 fixed, paid holidays per year.
Vacation is accrued at approximately 10 days per year for the first 3 years.
Sick leave accrues at approximately 12 days per year.
Employees are eligible to receive an additional 2.5% longevity pay, per level, after the completion of continuous service at 10, 20, 25, 30 and 35 years.
To view the benefits for a regular position, please visit:
http://www.solanocounty.com/civicax/filebank/blobdload.aspx?blobid=16512
Extra-help employees who work less than 29 hours per week do not typically receive or accrue benefits of regular employees during their period of employment. All extra-help employees accrue .034 hours of Paid Time Off for every full hour worked.
To view the benefits for an extra-help position, please visit:
http://www.solanocounty.com/civicax/filebank/blobdload.aspx?blobid=16516
Equivalent of an Associate's Degree is required for this position, except when experience is greater than the required five (5) years, in which case additional experience may substitute on a year for year basis for the education requirements. All candidates qualifying for the position under the education requirement must submit a copy of their official/unofficial transcripts (verifying the courses and units completed) or degree (verifying date, degree and area of specialization conferred) by the final filing date. Candidates who fail to submit their transcripts by the final filing date will be disqualified from the recruitment.
PLEASE NOTE THE FOLLOWING: Candidates who attended a college or university that is accredited by a foreign or non-U.S. accrediting agency must have their educational units evaluated by an educational evaluation service. The result must be submitted to the Human Resources Department no later than the close of the recruitment. Please contact the local college or university to learn where this service can be obtained.
How to Submit Your Documents
In addition to uploading attachments when applying online, candidates may submit documents in-person or by mail at Solano County Department of Human Resources 675 Texas Street, Suite 1800, Fairfield CA 94533, by fax to (707) 784-3424, or by email to recruitment@solanocounty.com. When submitting documents in-person, by mail or by fax, include the recruitment title (IT Analyst IV) and the recruitment number (18-364060-01). If submitting documents by email include the recruitment title and recruitment number in the subject field.
This Supplemental Questionnaire will be used to determine applicants’ qualifications for this position and assess an applicant’s ability to advance in the recruitment process; therefore, applicants are encouraged to answer all questions thoroughly and completely. Omitted information will not be considered or assumed. Applicants who have no experience in a specific area are recommended to state "no experience in this area" instead of leaving the space blank. Please note that the experience in your answers must be reflected in your employment history. |
1
I have the following Information Technology Infrastructure (ITIL) certifications in: (Check all that apply) |
ITIL Foundation |
Service Design |
Service Transition |
Service Operation |
None of the above |
2
I have a ServiceNow Fundamentals (Systems Administration) certification. |
Yes No |
Please provide date when certification was obtained. |
3
I have the following years of experience with performing ServiceNow tool configuration, conducting patches, updates, configuration changes, platform administration, design, and maintenance. |
1-2 years |
3-4 years |
More than 4 |
No experience |
4
My level of technical proficiency working within ServiceNow’s Configuration Management Database (CMDB) is: (Choose one proficiency level) |
Beginning |
Intermediate |
Advanced |
Expert |
5
My level of technical proficiency working with ServiceNow Discovery Functionality is: (Choose one proficiency level) |
Beginning |
Intermediate |
Advanced |
Expert |
6
I have the following years of experience managing the Asset Management process within the ServiceNow tool, such as managing software licenses, defining assets that will be treated as configuration items (CIs) and ensuring the accuracy of asset data. |
1-2 years |
3-4 years |
More than 4 |
No experience |
7
I have the following years of experience with performing procurement management duties within the Superion ONESolution financial system tool. |
1-2 years |
3-4 years |
More than 4 |
No experience |
8
I have the following years of experience with performing IT procurement duties such as conducting annual hardware inventory audits, performing end to end procurement of IT hardware or monitoring ITAM processes compliance. |
1-2 years |
3-4 years |
More than 4 |
No experience |
9
I have the following years of experience with collecting and maintaining accurate procurement information in repositories, ensuring asset (hardware and software) inventory compliance, analyzing procurement process inefficiencies, and implement process improvements. |
1-2 years |
3-4 years |
More than 4 |
No experience |
10
I have the following years of experience with managing and developing ITIL specific process improvements such as, request, incident, problem, change, asset management, and service catalog. |
1-2 years |
3-4 years |
More than 4 |
No experience |
11
I have the following years of experience facilitating technical requirements gathering sessions, guiding customers in defining business needs, and translating into the ServiceNow ITSM tool. |
1-2 years |
3-4 years |
More than 4 |
No experience |
12
I have the following years of experience with ServiceNow system administration and configuration. |
1-2 years |
3-4 years |
More than 4 |
No experience |
13
I can demonstrate an advanced level of proficiency with developing IT processes and operating procedures materials (e.g. process guides, workflows, Job Aids, RACI’s, procedures manual, facts at a glance, questions and answers, surveys, etc.) |
Yes No |
14
I have experience determining key metrics and developing Key Performance Indicators (KPIs), customizing statistical reports, and dashboard configurations. |
Yes No |
15
I can demonstrate advanced proficiency in analysis of technical, budgetary, contractual, operational statistical reports, terms, and conditions. |
Yes No |
16
I have translated quantitative and qualitative data for consumption at various levels. |
Yes No |
17
I have the following years of experience with leading project teams with multiple stakeholders. |
1-2 years |
3-4 years |
More than 4 |
No experience |
Education: Equivalent to an Associate’s degree, preferably in information technology, or a closely related field.
Experience: Depending upon assignment: Five (5) years of experience performing progressively responsible software development, or infrastructure management duties and functions.
Note: A Bachelor’s degree from an accredited college or university, preferably in information technology, management information systems may be substituted for two years of experience.
Note: Additional experience may substitute on a year for year basis for the educational requirement.
Click here to take a video tour of Solano County.
The County of Solano offers a blend of agriculture, corporate business, cultural venues, festivals and events, and provides residents with many recreation and entertainment choices. The County is also home to Travis Air Force Base.
Solano County is centrally located and serves as a gateway to all that Northern California has to offer. The Napa Valley is less than 20 miles away, two world-class public universities (UC Berkeley and UC Davis) are 20 miles away, and both San Francisco and Sacramento are less than 40 minutes away. Day trips can also be made to South Lake Tahoe and Monterey.
With its strategic location, affordable housing, natural resources, responsible land use planning, and attractive quality of life, Solano County is a great place to live, learn, work and play.
County Population (2016): 431,498
The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained in this bulletin may be modified or revoked without notice.
SOLANO COUNTY IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER