This Supplemental Questionnaire will be used to determine applicants’ qualifications for this position and assess an applicant’s ability to advance in the recruitment process; therefore, applicants are encouraged to answer all questions thoroughly and completely.  Omitted information will not be considered or assumed.  Applicants who have no experience in a specific area are recommended to state "no experience in this area" instead of leaving the space blank.

Please note that the experience in your answers must be reflected in your employment history.

Please indicate which of the following technology certifications you have achieved.  Please check all that apply:

In the previous question, if you indicated "I have earned technology certifications but they are not included in the above list," please indicate which other technology certifications you have achieved in the below space.  If not applicable, please indicate "N/A" in the below space.

Please indicate the number of years of experience you have applying the following knowledge or skills:

Information Technology Service Management (ITSM) principles and techniques. Includes leading the adoption and implementation of ITSM processes, defining strategic objectives and initiatives of ITSM program, develop and implement performance measurements and continual process improvements.

Please indicate the number of years of experience you have applying the following knowledge or skills:

Leading ServiceNow Information Technology Service Management (ITSM) tool System Administration and Development priorities and enhancements. This would include development of maturity roadmap, providing system administration support, and end-user training. 

Please indicate the number of years of experience you have applying the following knowledge or skills:

Information Technology Infrastructure Library (ITIL) methodology

Please indicate the number of years of experience you have applying the following knowledge or skills:

IT Governance principles and techniques using COBIT 5 and TOGAF methodology. Developing and managing governance frameworks, policy, controls, guiding principles, and supporting processes. This would also include leading ServiceNow ITSM governance committee in achieving operational and strategic objectives.

Please indicate the number of years of experience you have applying the following knowledge or skills:

Business Analysis & Relationship Management best practices (service design, service level agreements, business and system analysis, requirement gathering, project intake, process modeling/notation, and problem management, etc.). This experience would also include leading program staff in customer portfolio management and business analyst day to day operations. 

Please indicate the number of years of experience you have applying the following knowledge or skills:

Assessing IT Service Management Process Maturity and developing a maturity road map.  This experience also includes leading process improvements (e.g., request, incident, problem, change, asset management, and service catalog) and managing organizational change communications.

Please indicate the number of years of experience you have applying the following knowledge or skills:

Project Management using all aspects of the Project Management Institute (PMI) best practices.