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Human Resources Department
#18-367070-01
Supplemental Questionnaire

Last Name First Name
 

 

This Supplemental Questionnaire will be used to determine applicants’ qualifications for this position and assess an applicant’s ability to advance in the recruitment process; therefore, applicants are encouraged to answer all questions thoroughly and completely.
 

I have advanced knowledge and working experience in the following Information Technology Service Management (ITSM) principles and techniques. (Check all that apply)
Leading the adoption and implementation of ITSM processes such as request, incident, problem, change, asset management, and service catalog.
Defining strategic objectives and initiatives of ITSM program o developing and implementing performance measurements.
Identifying and implementing continual service improvements.
Conducting Process Maturity Assessments and developing roadmaps.
None of the above
 

I have the following Information Technology Infrastructure (ITIL) certifications in: (Check all that apply)
ITIL Foundation.
Service Strategy.
Service Design.
Service Transition.
Service Operation.
Continual Service Improvement.
None of the above
 

I have advanced knowledge and working experience in: (Check all that apply)
leading ServiceNow Information Technology Service Management (ITSM) tool System Administration and Configuration priorities and systems enhancements.
providing system administration support, and end-user training.
None of the above
 

I have a ServiceNow System Administrator Certification.
Yes No
 

I have advanced knowledge and working experience in the following IT Governance: (Check all that apply)
principles and techniques.
development and managing of governance frameworks.
policy.
controls.
guiding principles.
supporting processes.
None of the above