Information Technology Analyst (Principal)

Recruitment #20-367070-01



COMMITMENT TO SERVICE: Our mission is to serve the people and to provide a safe and healthy place to live, learn, work and play. 

We serve the public in many different ways, including:
• Providing primary medical, dental, alcohol, drug and mental health services to residents, including the uninsured, low-income, and medically underserved
• Providing law enforcement services in the unincorporated area of the county
• Protecting the community from public health threats such as communicable diseases
• Coordinating countywide responses to domestic violence and terrorism or other emergencies
• Managing the criminal justice process after arrest (jail, prosecution, probation)
• Supporting other local governments through efficient property tax collection as mandated by the State, County and local jurisdictions; and,
• Administration and enforcement of Federal, State, and Local laws and policies pertaining to environmental health, building construction, and land use planning  

OUR EMPLOYEES: Our diverse workforce is committed to fulfilling this mission and does so by exemplifying our IDEAL Core Values, engaging in our day to day work of serving the public with Integrity, Dignity, Excellence, Accountability, and Leadership.


Solano County Department of Information Technology (DoIT) provides customer-oriented and convenient access to information and services through the use of technology; anytime - anywhere. The County strives for cost-effective use of technology, with interactive exchange and sharing of data within departments, with constituents, with other governments and business partners. The guiding principles of DoIT are:

  • Support and facilitate access to County information for the public and its employees and to help the County conduct its business in a fast and easy manner
  • Support the business goals of the County in an efficient, cost-effective manner
  • Provide safe and secure systems and an integration mechanism to streamline business practices
  • Provide ongoing technology training for staff
  • Provide opportunities for constituents to utilize technology in their interaction with the County
  • Share and exchange information using multiple channels

To learn more about the Department of Information Technology please visit: 



Expanding and Sharing Technology throughout the County  

An Information Technology Analyst (Principal) manages and oversees a major information technology system, group, or program and plans, designs, and coordinates the maintenance of the most difficult and complex infrastructure system or computerized data processing and applications systems for large, multi-departmental or countywide functions. 


There are currently two vacancies for Information Technology Analyst (Principal) in the Department of Information Technology. The positions are located in the following divisions: Data Center and Technology Business Management.


Information Technology Analyst Principal - Data Center

This position will oversee the day-to-day work of the Department of Information Technology Data Center’s Infrastructure, System Administration, Network & Mobility and Operations teams. This position is responsible for planning, coordinating, organizing and overseeing all Data Center activities. The incumbent will provide technical leadership and project management support to Data Center teams, technical staff, consultants, contract employees and others in providing network and data center services to Solano County departments. This position will be able to act as an SME for Infrastructure, system administration and operations. The incumbent is responsible for establishing and maintaining system standards and participates in the development of long-range technology plans. The incumbent provides technical advice and recommends policies, procedures, enhancements and acquisition of new technology, hardware, software and services. The incumbent will also be responsible for creating a roadmap for providing all county services to the County BR/DR strategy.



The ideal candidate will have the following desired knowledge:  

  • AD Forest Design and Implementation
  • Cisco UCS Hardware Configuration
  • Storage System configurations
  • Server Performance Tuning 
  • Server Architecture Documentation
  •  Problem Solving
  • Cloud Technologies
  • Microsoft Azure
  • Project Management
  • Coaching and Communications  


The ideal candidate will have the following desired experience:

  • Expert level design experience in Infrastructure including Hyper-converged server designs    (preferably Cisco UCS, Hyperflex and Dell servers).  
  • Expert level design experience with Microsoft Windows 2012/2016 Active Directory, Domains, and other operating systems such as Linux and VMWare.
  • Expert Level design experience of SAN/NAS environment (preferably Dell Compellent SAN and Isilon NAS).
  • Understanding of network security methodologies as a whole, including but not limited to:  ACLs, Stateful firewalls, VPNs (tunneling, IPsec, PPTP, etc.) 
  • Advanced experience in documenting networks and creating run books and other supporting configuration documents to run operations and disaster recovery.
  • Expert knowledge and experience in performance monitoring; troubleshooting network problems and outages; scheduling upgrades; collaborating with network architects on network optimization. 
  • Knowledge and experience in developing disaster recovery plans and business recovery plans. 
  • Knowledge and working experience in leading and coaching project teams and unit staff, guide priorities, review work products for completeness, quality, accuracy, and adherence to standards. 
  • Advanced knowledge and working experience in Project Management using all aspects of the Project Management Institute (PMI) best practices.  
  • Knowledge and experience working with the Information Technology Infrastructure Library (ITIL) methodology.  
  • Advance experience in written and verbal communication skills, interpersonal and collaborative skills, and the ability to communicate information network and security concepts to technical and nontechnical audiences at various hierarchical levels, ranging from board members to technical specialists. 




Information Technology Analyst (Principal) - Technology Business Management Division 

This position will be responsible for establishing ITSM governance, policy, procedures, and continuous process improvements using the Information Technology Infrastructure Library (ITIL) methodology. The incumbent will work independently planning, designing, validating, and implementing Information Technology (IT) projects using industry standard Project Management concepts (e.g. Waterfall, Agile, SDLC, SCRUM, etc.)


This position also performs a variety of complex and analytical tasks in support of the functional administration of the ServiceNow IT Service Management (ITSM) tool and monitors governance of the tool and supporting Service Asset and Configuration Management (SACM) processes.

This position is focused on the delivery of quality IT services and requires consistent engagement with business stakeholders at all levels across the organization.


The ideal candidate will have the following desired knowledge:

  • Information Technology Service Management (ITSM)
  • IT Process Maturity Assessments & Improvements
  • Business Process Modeling & Notation
  • ServiceNow System Administration
  • Service Desk and Desktop Support Best Practices
  • Business Relationship Management
  • IT Governance & Performance Measurement
  • Coaching & Communication(s)
  • System Training and Requirement Gathering
  • Project Management


The eligible list created as a result of this recruitment will be used to fill full-time regular or limited-term positions as vacancies occur or the need arises.



EDUCATION: Bachelor’s degree from an accredited college or university, preferably in Information Technology or related field. 


EXPERIENCE:  Six (6) years of information technology systems and/or application development and support experience including two (2) years of project lead or supervisory responsibility.

Note: Additional experience may substitute on a year for year basis for the educational requirement.



To view the job description for this position, please visit:


Solano County offers a cafeteria-style medical package with health benefits, offered through CalPERS. The County contribution for family coverage for the 2020 calendar year is $1,498.55 per month. The County offers a cash back provision for those who choose employee-only or who waive medical insurance coverage. The County may offer a supplemental contribution for employees enrolled in Employee plus Two or More coverage.

Dental and vision insurances for the employee and eligible dependents are paid 100% by the County.

Solano County participates in CalPERS retirement and contributes to Social Security. 

The County observes twelve (12) full day fixed and two (2) half day fixed paid holidays per year. Additionally, employees in this bargaining unit receive two (2) floating paid holidays per year. 

Vacation is accrued at approximately 10 days per year for the first 3 years.

Sick leave accrues at approximately 12 days per year.

Employees in this class are also eligible to receive an additional 2.5% longevity pay, per level, after the completion of continuous service at 10, 20, 25, 30 and 35 years.

To view the benefits for a  regular position, please visit: 

Extra-help employees who work less than 29 hours per week do not typically receive or accrue benefits of regular employees during their period of employment. All extra-help employees accrue .034 hours of Sick Time Off for every full hour worked.

To view the benefits for an extra-help position, please visit: 


Solano County is committed to “Invest In and For the Future” by providing training resources to encourage employee professional development and growth within our organization. While employed with Solano County, employees have the opportunity to pursue their career goals, interests, and develop the competencies on the Solano County Leadership Development Model by participating in the following programs:

• Tuition Reimbursement Program
• Annual Education Fair
• County Mentoring Program
• Leadership Academy
• Supervisory Trainings
• Skill Development Trainings
• Self-paced learning opportunities 


02/26/2020– Deadline to submit application and required documents.


Based on the information provided in the application documents, the qualified applicants may be invited for further examination and will either be pre-scheduled by the Department of Human Resources or be invited to self-schedule. All applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. Depending upon the number of applications received, the selection process may consist of an initial application screening, a mandatory information meeting, a supplemental questionnaire assessment, a written and/or practical exam, an oral board exam, or any combination listed. Responses to supplemental questions may be used as screening and testing mechanisms and will be used to assess an applicant’s ability to advance in the process; as such, responses to supplemental questions should be treated as test examination responses. Information contained herein does not constitute either an expressed or implied contract.

All potential new hires and employees considered for promotion to management, confidential positions or unrepresented positions will be subject to a background and reference check after contingent job offer is accepted.  These provisions are subject to change.

RETIREES - Solano County invites all qualified candidates to apply for positions; however pursuant to Government Code Section 21221(h) and 21224, hiring restrictions may apply to California Public Sector Pension Plan Retirees.


Please visit the County of Solano website,, to apply. Applications must be submitted through the JobAps system. Paper copies of applications are not accepted. All additional application materials as requested in the job announcement (degree/transcripts, certificates, DD-214 if applicable, ADA Accommodation Request) must be submitted with the Document Cover Sheet, available on the employment website: or at the Department of Human Resources’ office, and are due by the final filing date.

Previously submitted application materials (i.e. copies of diploma and/or transcripts, etc.) for prior recruitments will not be applied for this recruitment but must be re-submitted for this recruitment.

Any further questions can be directed to the Department of Human Resources at (707) 784-6170 or at 675 Texas Street, Suite 1800 Fairfield 94533. The office is open Monday-Friday, 8:00 a.m.-5:00 p.m. EOE/AA.

Please note that all dates/times listed in the job announcement are Pacific Time.


A Bachelor's Degree is required for this position, except when experience is greater that the required six (6) years, in which case additional experience may substitute on a year for year basis the educational requirements.

All candidates must submit a copy of their college diploma (verifying the degree, date earned and area of specialization) or official/unofficial transcripts (verifying the date and degree conferred) by the final filing deadline. Candidates who fail to submit their diploma or transcripts by the final filing date will be disqualified from the recruitment.

PLEASE NOTE THE FOLLOWING: Candidates who attended a college or university that is accredited by a foreign or non-U.S. accrediting agency must have their educational units evaluated by an educational evaluation service. The result must be submitted to the Human Resources Department no later than the close of the recruitment. Please contact the local college or university to learn where this service can be obtained.


How to Submit Your Documents
In addition to uploading attachments when applying online, candidates may submit documents in-person or by mail at Solano County Department of Human Resources 675 Texas Street, Suite 1800, Fairfield CA 94533, by fax to (707) 784-3424, or by email to When submitting documents in-person, by mail or by fax, include the recruitment title (IT Analyst - Principal) and the recruitment number (20-367070-01). If submitting documents by email include the recruitment title and recruitment number in the subject field.



I am applying for the following position(s):

IT Analyst Principal - Data Center
IT Analyst Principal - Technology Business Management
Both positions


It is the policy of Solano County that all employment decisions and personnel policies will be applied equally to all County employees and applicants and be based upon the needs of County service, job related merit, and ability to perform the job.

APPLICANTS WITH DISABILITIES: Qualified individuals with a disability, who are able to perform the essential functions of the job, with or without reasonable accommodation, and need an accommodation during any phase of the recruitment/testing/examination process (as detailed in the “Selection Process”), must complete the following Request for Testing Accommodation by Applicants with Disabilities Form:  

This form must be received in the Human Resources Department by the final filing date of the recruitment. Applicants will be contacted to discuss the specifics of the request. 


Take a video tour of Solano County: 


Solano County is the ideal place to live, learn, work and play…  The America's Promise Alliance has named Solano County as one of the 100 Best Communities for Young People for six straight yearsthe only California community with that distinction. 

  • Live – Solano County as well as cities within the County have ranked in the top 15 hottest markets across the country and within the Bay Area due to prime location and affordability.
  • Learn Higher education abounds! Within the County, education choices include: Solano Community College, CSU Maritime Academy, Brandman University, and Touro University. Bordering our County is the renowned University of California Davis.
  • Work The blend of agriculture, corporate business and pleasant lifestyle enhance the attraction of Solano County. Blessed with a thriving agricultural economy, the county is also home to biotechnology and other growth industries.
  • Play - Situated midway between San Francisco and Sacramento—the State capitol, Solano County is home to rolling hillsides, waterfronts and fertile farmland. County residents can enjoy day trips to the San Francisco Bay area, Lake Tahoe region and the Napa and Sonoma Valleys.

The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained in this bulletin may be modified or revoked without notice.

County Population (2018): 439,793